Benchmarks' Upcoming Webinars
Benchmarks' Friday Webinar
Dave Richard Joins Karen McLeod
Date: Friday, August 20, 2021
Time: 8:30 am thru 9:30 am
Benchmarks' Child Welfare Webinar
Lisa Cauley Joins Karen McLeod
Date: Thursday, September 9, 2021
Time: 8:00 am thru 9:00 am
Benchmarks' Friday Webinar
Dave Richard Joins Karen McLeod
Date: Friday, September 17, 2021
Time: 8:30 am thru 9:30 am
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Joint NC DMHDDSAS and DHB Update for NC Providers August 5th
Date: Thursday, August 5, 2021
Time: 3:00 pm thru 4:00 pm
UPDATE: NC Medicaid Potential Tailored Plan Members Who Selected Standard Plans
In early June, we shared that during Open Enrollment for NC Medicaid, the Department closely monitored data indicating the active selections of potential Tailored Plan beneficiaries into Standard Plans. None of these beneficiaries were auto-enrolled in a Standard Plan. Toward the end of Open Enrollment, there was an increased uptick in the number of potential Tailored Plan beneficiaries who enrolled in a Standard Plan.
- Through June 30, approximately 7,500 potential Tailored Plan beneficiaries made an active selection to enroll in Standard Plans, plans that may not offer services they are currently receiving, have recently received, or may benefit from receiving.
As noted in June, the Department determined that these beneficiaries would benefit from receiving additional choice counseling to ensure they are fully aware of the impact of the decision to leave NC Medicaid Direct and their LME/MCO to enroll in a Standard Plan -- including the potential loss of services.
Standard Plan enrollment was stopped for these beneficiaries and all potential Tailored Plan beneficiaries who selected a Standard Plan. They currently remain in NC Medicaid Direct and their LME/MCO.
UPDATE:
- On Aug. 4, 2021, approximately 7,500 beneficiaries will be mailed an exempt notice with an enrollment packet that includes information on their option to choose NC Medicaid Direct or an NC Medicaid Managed Care Health Plan.
- On Aug. 4, 2021, the Enrollment Broker (EB) will begin an auto-dialer campaign to inform these beneficiaries of their choices and directing them to call the EB if they would like to change to a health plan.
- If a potential Tailored Plan beneficiary chooses to enroll in a Standard Plan, the Informed Consent process below will be executed:
- The beneficiary can fax an enrollment form (included in the Aug. 4 mailing) to the EB. An EB specialist will call the beneficiary to provide choice counseling that includes information on the coverage of Behavioral Health I/DD and TBI services only available in NC Medicaid Direct and LME/MCOs. [If the beneficiary calls the EB directly instead of faxing the form, the same process will be followed to provide counseling by phone.] The specialist will confirm their acknowledgement of the differences between the plans and affirm their plan choice. If the beneficiary still chooses a Standard Plan, the EB specialist will document the acknowledgement in the call center system, MAXeb.
- Aligned with NC Medicaid Transition of Care Policy requirements, potential Tailored Plan beneficiaries who elect to transition to a NC Medicaid Managed Care Health Plan will be under Transition of Care protections during this transition and will be designated as a Priority Population for care management.
- If the EB specialist is not able to reach a beneficiary who faxed or mailed an enrollment form, after three documented outreach attempts a notice will be mailed to the beneficiary that highlights the enrollment denial and their appeal rights.
Beneficiary choice remains paramount, and NC Medicaid will work to ensure that potential Tailored Plan beneficiaries fully understand their options. They will have the choice to enroll in a plan they feel best meets their needs.
Thank you for your ongoing partnership in serving the State’s Medicaid beneficiaries and their families.
Medicaid Managed Care Disenrollment Form
Effective July 1, 2021, Medicaid beneficiaries receiving Personal Care Services (PCS) may be transitioned from NC Medicaid Direct to a NC Medicaid Managed Care health plan. For various reasons, beneficiaries may transfer back to Medicaid Direct, requiring disenrollment from Managed Care.
Providers should review the Special Bulletin regarding Medicaid Managed Care disenrollment on the PCS webpage under Resources. When a beneficiary needs to transfer back to NC Medicaid Direct, providers should complete the DHB 3051-ia Disenrollment form to ensure the beneficiary is appropriately transitioned back to Medicaid Direct.
COVID-19 Updated Guidance
After months of decline, North Carolina is experiencing a rapid increase in COVID-19 cases among those who are unvaccinated. Today, we had more than 3,000 cases reported. All of the state’s key metrics are increasing with hospitalizations doubling over the past two weeks, the number of people going to the emergency department with COVID-like symptoms rising, and the percent of tests that are positive well over the five percent threshold.
To respond to these rising trends, we have updated our guidance. First, anyone who hasn’t gotten vaccinated yet, is urged to do so now to protect yourself and your community. Getting vaccinated prevents serious illness, hospitalizations and death, even with the Delta variant, and slows community spread. Rigorous clinical trials among thousands of people ages 12 and older have proven that vaccines are safe and effective. More than 160 million Americans have been safely vaccinated.
If you are not vaccinated, you need to continue practicing the three Ws. Wear a mask in all indoor public settings. Wait six feet apart in all public settings. Wash your hands often. In addition, you should not gather with unvaccinated people who do not live with you. If you do, stay outside and keep 6 feet of distance. You also should not travel.
In addition, the Centers for Disease Control and Prevention recommends that people who live in areas with high or substantial levels of transmission wear a mask when in indoor public settings - even if they are vaccinated.
There are also still places where everyone in the state needs to wear a mask like health care settings, public transportation, large crowded indoor venues, and indoor places with large numbers of children. Per CDC’s updated guidance, all K-12 schools should require universal masking. We have updated our guidance for schools to align with this recommendation.
Our updated guidance also calls on all employers to take proactive action with their employees. All employers should require employees to report vaccination status. Employees who are not fully vaccinated should be required to wear a face covering indoors, maintain physical distancing from others, and get tested regularly. Governor Cooper issued Executive Order 224 requiring Cabinet-level state agencies to implement this guidance for state employees.
This moment requires action. Our trends are accelerating at an alarmingly fast rate because of the highly contagious delta variant. If you are already vaccinated, please urge your unvaccinated family and friends to get their shot now. It is not an understatement to say that you will save lives by doing so. You can get accurate information about COVID-19 vaccines at YourSpotYourShot.nc.gov.
Guidance for Providers Experiencing Payment Issues
During the transition period after NC Medicaid Managed Care launch, providers may experience payment issues from an increase in claim denials. Providers should take the following actions to reduce claim denials and payment delays:
NC Medicaid Managed Care Quality Strategy Updated
The NC Medicaid Managed Care Quality Strategy details the Department’s goals to improve the health of North Carolinians through an innovative, whole-person centered and well-coordinated system of care, which addresses both medical and non-medical drivers of health. It includes aims, goals and objectives for quality management and improvement and details specific quality improvement (QI) initiatives that are priorities for the Department.
The updated Quality Strategy now incorporates the quality activities of all managed care plans, including the Behavioral Health I/DD Tailored Plans, the Eastern Band of Cherokee Indians (EBCI) Tribal Option and Community Care of North Carolina.
Non-Emergency Medical Transportation for NC Managed Care
NC Medicaid is committed to ensuring that beneficiaries are able to get rides to their medical appointments through Non-Emergency Medical Transportation (NEMT) and Non-Emergency Ambulance Transportation (NEAT) providers, whether the beneficiary is in NC Medicaid Direct or NC Medicaid Managed Care. Prepaid Health Plans (PHPs) began providing NEMT and NEAT services to managed care beneficiaries on July 1, 2021, and local Departments of Social Services (DSS) continue to coordinate NEMT and NEAT services for NC Medicaid Direct and the Eastern Band of Cherokee Indian (EBCI) Tribal Option members.
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Reminders: Update to NCTracks NPI Authorization Code Request Process & Details on Common Error Message on Accreditation Page
To prevent unauthorized users from accessing the NCTracks Provider Record without provisioning, we are implementing a new process for requesting an NPI authorization code. Previously, providers were able to receive the authorization code associated with an NPI, which is required to complete the Currently Enrolled Provider (CEP) Registration process and OA Change process, by calling the NCTracks Call Center and giving the NPI and Employer Identification Number (EIN) or Social Security Number (SSN).
There is now a new process with enhanced security features for providers to receive the authorization code. This new process may also be used if the provider received an authorization code and the system stated the authorization code and NPI combination is invalid.
In order to request the authorization code associated with an NPI, providers should call the NCTracks Call Center (800-688-6696) prepared to offer the following information, which is used to verify the caller’s identity and relationship to an NCTracks provider:
- Full name
- Contact phone number
- Their NCID
- Their role with their employer
- Their employer’s NPI
- The name and phone number of another person with a managing relationship under their employer’s NPI
- Employer’s last Remittance Advice (RA) date and check amount
The caller must also provide the following data items relating to the NCTracks provider they are requesting the authorization code for:
- NPI related to the authorization code being requested
- Reason for requesting the authorization code
Additionally, per the NPI type, the caller must also supply the following:
Individual NPI: the SSN, date of birth and two items from the list below:
Taxonomy code from the record
- Provider license or certification number
- Trading Partner name
- Affiliation name
- Graduation date
- Board certification date
Organizational NPI: the EIN, last RA check amount and two items from the list below:
- Taxonomy code from the record
- Organization license or certification number
- Trading Partner name
- Affiliation name
- Board certification date
Once the caller provides the required information, the NCTracks Call Center Agent will document and send a request to the Provider Relations Team. The Provider Relations Team will review and validate the information provided by the caller. The agent will then call the Managing Relationship(s) if the NPI relates to an organization. Once all information is verified, the Provider Relations team will contact the original caller with the authorization code details.
Details on Common Error Message on Accreditation Page
It has come to the attention of NCTracks that some providers are receiving the following error message on the Accreditation Page during their Enrollment, Re-enrollment or Manage Change Request (MCR) applications:
Please add/edit taxonomy required [accreditation, certification or license] with current/future expiration date.
The accreditation, certification and license sections display exactly which agency/type is required for each taxonomy code. If the incorrect agency or type is selected, the error message displays. To avoid the error message, providers should ensure the appropriate agency and type is selected.
National Core Indicators™ (NCI) Staff Stability Survey, SPECIAL COVID-19 Bulletins #17
A Message from NCTracks on Behalf of NC Medicaid
Attention IDD Providers: National Core Indicators™ (NCI) Staff Stability Survey for 2020 Available
IDD Providers,
We are encouraging you to complete the National Core Indicators™ (NCI) Staff Stability Survey for IDD Providers. It is vitally important that we hear from you about issues affecting the IDD DSP workforce. Your agency should have already received an email with the survey; the email subject is "NC NCI Staff Stability Survey 2020." Surveys are due July 31, 2021. If you are an I/DD provider and you have not received the survey link, or if you have any questions, please contact [email protected].
New SPECIAL BULLETIN COVID-19 #170 and #171 Now Available
The NC Division of Health Benefits (DHB) has recently published two new Medicaid Bulletin articles related to COVID-19:
SPECIAL BULLETIN COVID-19 #174: Temporary Provider Rate Increases and Clinical Policy Changes Extended
NC Medicaid is extending COVID-19 temporary provider rate increases for all providers except hospitals through Sept. 30, 2021. More Information
SPECIAL BULLETIN COVID-19 #173: Sotrovimab for Intravenous Infusion HCPCS Code Q0247: Billing Guidelines
The U.S. Food and Drug Administration (FDA) has issued an Emergency Use Authorization (EUA) to permit the emergency use of the unapproved product sotrovimab monoclonal antibody (MAB) for the treatment of certain patients.
Providers are encouraged to review this information. All bulletin articles, including those related to COVID-19, are available on DHB's Medicaid Bulletin webpage.
New Medicaid Bulletin Articles Available as of July 27
The NC Division of Health Benefits (DHB) has recently published new Medicaid Bulletin articles:
- NCDHHS Announces Medicaid Managed Care Regional Behavioral Health I/DD Tailored Plans
- NC Medicaid Managed Care Quality Strategy Updated
- Expedited Hardship Advances for CDSA-Contracted Providers at Risk of Not Meeting Financial Obligations
- Electronic Visit Verification Payment Issues Identified
- Durable Medical Equipment Coverage
Providers are encouraged to review this information. All bulletin articles, including those related to COVID-19, are available on DHB's Medicaid Bulletin webpage.
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FORE Releases Request for Proposals Focused on Engaging and Empowering Vulnerable Families and Communities to Prevent Opioid Use Disorder
It’s estimated that one of eight children ages 17 or younger (8.7 million) resided in households with at least one parent who had a substance use disorder in the past year. The opioid crisis has also resulted in more children joining the foster care system and living in poverty. Growing up under these circumstances can undermine a child’s sense of safety and stability and put them at risk for other adverse childhood experiences (ACEs), including neglect. Adverse experiences during childhood increase the risk that adolescents and young adults will develop a substance use disorder later in life.
To launch the foundation’s prevention-based initiatives, FORE has awarded the National Academies of Sciences, Engineering, and Medicine a grant to conduct a two-day workshop that will involve researchers; parent and family organizations; federal, state, and local officials; Capitol Hill staff; and health care providers. The goal is to examine evidence-based interventions that can support parents and family members in preventing substance use disorders among adolescents and to explore the reasons why such interventions have not been widely used in primary care settings, as well as ways to encourage their adoption.
FORE is also releasing a request for proposals (RFP) for projects that aim to improve, expand, scale, and/or evaluate evidence-based prevention services for vulnerable children and families. We are particularly interested in interventions that take a holistic approach to the needs of families, recognizing that some family members may be in treatment or recovery for opioid use disorder while others would benefit from preventive measures. We are also interested in approaches that meet children and families where they are — including in schools and during after-school activities as well as in health care and community settings.
We are soliciting ideas:
- To mitigate the impact of ACEs on families such as evidence-based prevention models that target children and other family members in which a parent or other caregiver is in treatment, recovery, or actively using substances.
- That seek to reduce inequities experienced by racial and cultural minorities. Projects in this area could include prevention models that are designed for and effective in communities of color.
- For managing pain, emotional distress, and trauma, such as projects that help children and adolescents develop healthy ways of responding to pain with interventions and supports. Those based in schools, homes, or communities will be considered.
The projects should also meet one or more of the foundation’s objectives of supporting policy initiatives, provider education, payer and provider strategies, and public awareness.
More details can be found on our Apply for a Grant page. Applicants may apply for a grant of up to $500,000 a year for up to three years. All applications must be submitted through our grants management system by 11:59 pm EST on Sept. 20, 2021.
Due to the expected high interest in this funding opportunity, we will be holding an informational webinar on August 11, 2021, at 2pm EST to discuss the RFP and answer your questions. Register here!
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New: Resource: Reframing Transition Age Foster Youth: A Communications Toolkit
Those of us who work with and support transition age foster youth need new ways of communicating about challenges they face, their resilience in the face of adversity, and the opportunities we can provide when we support them effectively.
By thinking about the stories we tell and the ways we tell them, we can offer up powerful alternatives to narratives that reinforce thinking about young people permanently damaged by their circumstances.
A new online communications toolkit from the FrameWorks Institute offers a variety of ways to talk about transition age foster youth that simultaneously builds understanding about their needs while raising support for addressing them.
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Apply by 8/6 for NC CTP Learning Collaborative in CPP
Apply Now for the NC CTP 2021-2023 Learning Collaborative in Child-Parent Psychotherapy (CPP)
Application Deadline: Friday, August 6, 2021 by 5 pm
Interested in joining the 2021-2023 Learning Collaborative in Child-Parent Psychotherapy (CPP)? Use the links below to access our Information Guide and get started on your application. All applications are due by August 6, 2021 by 5pm.
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Important Notice for North Carolina Prescribers: STOP Act is Fully Enacted
The Strengthen Opioid Misuse Prevention (STOP) Act of 2017 (NCSL 2017-74) requires health care providers in North Carolina who prescribe controlled substances to access a patient report from the Controlled Substance Reporting System (CSRS). Providers will need to verify a patient’s prescription-fill history of controlled substances prior to writing prescriptions for targeted controlled substances as of July 7, 2021.
When Do You Need to Use the System?
Prior to prescribing a new targeted controlled substance to a patient, the practitioner must query the prescription history of that patient. The CSRS report should be queried and reviewed every three months that medication is prescribed. A change in medication or dose is treated as a new controlled substance and the process should start again.
Your Questions Answered: NC HealthConnex June and October Deadlines Extended to January 2023
Governor Roy Cooper signed House Bill 395 (now NCSL 2021-26) into law on May 27, 2021, to allow additional time for providers to connect to the state-designated health information exchange NC HealthConnex, among other things.
The North Carolina Health Information Exchange Authority (NC HIEA) Advisory Board and the North Carolina Department of Information Technology led a collaborative effort to bring additional relief to health care providers who have been on the front lines of the COVID-19 pandemic. Extending the deadline until January 2023 will allow additional time for health care providers to complete their technical onboarding process without being out of compliance with the HIE Act. Please note that there are more than 5,000 facilities in onboarding at this time. Providers should continue to connect as we have no guarantees of additional extensions and, as noted below, the General Assembly is requiring compliance reports by March 1, 2022.
Among other changes to the HIE Act, the NC HIEA Advisory Board has been tasked with developing final recommendations regarding appropriate features or actions to support the Statewide Health Information Exchange Act and to report on the status of entities and providers not connected to the HIE Network as identified under subsection (b) of this section, to the Joint Legislative Oversight Committee on Health and Human Services on or before March 1, 2022. Additionally, the NC HIEA has been directed to work with the State Health Plan Division, Department of State Treasurer, and the Division of Health Benefits, Department of Health and Human Services, to identify providers and entities who have not connected to the HIE in accordance with G.S. 90-414.4 and to contact each entity or provider to ascertain their connection status and to inform them of the connection requirements. By November 1, 2021, the Department of State Treasurer, Department of Health and Human Services, and licensing boards, shall assist the NC HIEA with contact information and addresses for providers and entities.
Additional Changes and Additions to the HIE Act Per NSCL 2021-26 (HB395 bill analysis):
Section 1 provides that the N.C. Department of Information Technology; Department of State Treasurer, State Health Plan Division; and N.C. Department of Health and Human Services, Division of Health Benefits; have an affirmative duty to facilitate and support participation by covered entities in the Statewide Health Information Exchange Network.
Section 2 allows the N.C. Department of Health and Human Services, if authorized by the NC HIEA, to submit data on behalf of Prepaid Health Plans and local management entities/managed care organizations (LME/MCOs). The section also extends connection deadlines as follows:
- Extends the connection deadline for most providers of Medicaid and State-funded health care services, and affiliated entities, until January 1, 2023 (currently October 1, 2021).
- Extends the connection deadline for physicians who perform procedures at ambulatory surgical centers, dentists, psychiatrists, and the State Laboratory of Public Health until January 1, 2023 (currently June 1, 2021).
- Extends the connection deadline for pharmacies and State health care facilities operated under the Secretary of the Department of Health and Human Services (State psychiatric hospitals, developmental centers, alcohol and drug treatment centers, neuro-medical treatment center, and residential programs) until January 1, 2023 (currently June 1, 2021).
Sections 2 and 4 remove ambulatory surgical centers, as defined in G.S. 131E-146, from the requirements to submit demographic and clinical data but require a physician who performs a procedure at the ambulatory surgical center to be connected to the HIE Network and to submit the data.
Section 5 prohibits balance billing when an in-network provider or entity with the State Health Plan for Teachers and State Employees does not connect to the HIE Network. The section specifically provides that under the State Health Plan an in-network provider or entity who renders health care services, including prescription drugs and durable medical equipment, and who is not connected to the HIE Network, is prohibited from billing the State Health Plan or a Plan member more than either party would be billed if the provider was connected to the HIE Network. Note: Providers participating in the State Health Plan network should reach out to the State Health Plan with questions regarding this provision at BCBSNC Provider Services at 1-800-777-1643 or [email protected].
Section 6 prohibits the NC HIEA from fulfilling requests for electronic health information from an individual, individual's personal representative, or an individual or entity purporting to act on an individual's behalf and requires the Authority to provide educational materials on accessing this information from other sources.
Section 7(a) requires the Health Information Exchange Advisory Board to submit recommendations regarding appropriate features or actions to support the Statewide Health Information Exchange Act and to report on the status of entities and providers not connected to the HIE Network as identified under subsection (b) of this section, to the Joint Legislative Oversight Committee on Health and Human Services on or before March 1, 2022. Section 7(b) requires the HIE Authority to work with the State Health Plan Division, Department of State Treasurer, and the Division of Health Benefits, Department of Health and Human Services, to identify providers and entities who have not connected to the HIE in accordance with G.S. 90-414.4 and to contact each entity or provider to ascertain their connection status and to inform them of the connection requirements. By November 1, 2021, the Department of State Treasurer, Department of Health and Human Services, and licensing boards shall assist the NC HIEA with contact information and addresses for providers and entities.
Need Training?
The NC HIEA and North Carolina Area Health Education Centers (NC AHEC) offer a library of virtual training modules for health care providers on various NC HealthConnex services. These virtual offerings provide health care professionals with an introduction to NC HealthConnex or help brush up on NC HealthConnex knowledge. For more detailed instructions on how to use the training software, visit our Training and Resources webpage.
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NC*Notify Service Continues to Expand and Online Enrollment Open Now!
NC HealthConnex now offers online enrollment for the notification service. The NC*Notify online enrollment form allows participants to easily begin the enrollment process. Participants will find the NC*Notify online enrollment form here. Enrollment in the latest version of NC*Notify includes new notification features and updates to the service.
Based on admission, discharge and transfer data received from more than 100 participating hospitals, plus encounter data from more than 6,900 ambulatory care settings, the NC*Notify near real-time event notifications provide care teams with valuable information that spans geographic and care settings and supports state and federal efforts to focus on patient-centered care. The service is now monitoring more than three million patients for participating provider organizations.
The latest version of NC*Notify includes COVID-19 lab result alerts, allowing subscribers to react to positive cases in a more timely manner. In addition to the COVID-19 lab result notifications, the new alerts that are now available include:
- High utilizer alert – This notification helps providers identify frequent visitors to emergency departments (two or more visits in 90 days or less) or patients at high risk for readmission (four or more admissions in 12 months).
- Dental alert – Providers are alerted when patients visit the emergency department for dental care.
- Care team change alert – Providers are informed when a new organization has subscribed to their patient.
- Diabetes diagnosis alert – Providers are alerted upon a new diabetes and/or pre-diabetes diagnosis for patients they are monitoring.
- Chronic care management alert – Providers receive an alert when a patient meets the Centers for Medicare and Medicaid Services' chronic care management services criteria.
Additionally, in March of this year the Centers for Medicare and Medicaid Services (CMS) released new notification guidelines for hospitals across North Carolina as part of the Condition of Participation (CoP) requirements for Medicare and Medicaid. NC*Notify can help hospital participants meet the CMS CoP requirements and provide timely insights for primary care, behavioral health and other community providers who are instrumental in care coordination for their patients.
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Government Seeks Comment on Possible Changes to Family First Handbook
The Biden administration may revise the handbook for evaluating services meant to prevent the use of foster care in some child welfare cases.
The handbook guides the work of a newly constituted Prevention Services Clearinghouse, which was established as part of the Family First Prevention Services Act in 2018. The law aims to help families that are candidates for potential system involvement get help before a removal is deemed necessary.
Before Family First, the billions of dollars in Title IV-E social security funds could only be tapped to help families and children once children had been taken into foster care, which is almost by definition a traumatic event for everyone involved. Now they can be used to prevent foster care placements by offering parents and families evidence-based mental health and substance abuse prevention and treatment services as well as in-home parent skill-based programs and kinship navigator services.
Most states have taken a permitted delay on implementing major provisions in Family First, but it will take full effect in October.
The clearinghouse is operated by Abt Associates, which was awarded an initial contract of $5.2 million for the work in October of 2018. Only programs and models rated to be “Well-Supported,” “Supported” and “Promising” based on the body of evaluation work are approved to receive federal funding.
After a slow start, the clearinghouse has approved 34 models for IV-E funding, and dismissed 21 as “Does not currently meet criteria.” Still, some in child welfare have been frustrated by the speed of the process, and by a lack of transparency about why models are rejected and the process is for appealing such determinations.
Before making any changes, the U.S. Department of Health and Human Services’ Administration for Children and Families (ACF) wants to hear feedback on the proposed changes from stakeholders and has set a deadline of Aug. 16 for submitting comments.
Those comments will then be weighed as to whether the draft changes should be altered. ACF notes in the Federal Register notice that it is especially eager for comments on how standards and procedures might advance racial equity and support for underserved communities.
The proposed changes to the handbook could affect state and locally administered programs throughout the country. Click here for details on how the review process works and here to submit questions and comments on proposed changes.
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DSP Recognition Week is September 12–18!
For the third year, MediSked will be honoring Outstanding Direct Support Professionals through our annual Award Program. DSPs are at the heart of all we do. It has never been more abundantly clear how much we need DSPs – especially during a workforce crisis amidst a global pandemic.
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Nominate an Extraordinary DSP Today!
Got someone in mind? Write to us and tell us the stories of the extraordinary DSP who consistently surpasses expectations, goes that extra mile, and who really shines. All nominees will be entered to win one of the following prizes, the winners of which will be chosen at random:
- A pair of Apple Air Pods
- A $50 Amazon gift card
- Ultimate MediSked Swag Bag
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The deadline for nominations is Friday, August 27.
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Tuesday, August 3, 2021
NC Children with Complex Needs Training Series
Evidence-Based and Promising Practices to Support the Workforce and Partners Serving Individuals with Mental Illness and Intellectual and Developmental Disabilities
Session 1: The Diagnosis of Psychiatric Disorders in Individuals with Intellectual Disabilities: 1.5 Contact Hours
Time: 10:00 thru 11:30 am
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Wednesday, August 4, 2021
Telehealth for Substance Use Disorders and Considerations for Rural Regions
Time: 12:00 pm thru 1:00 pm
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New: Thursday, August 5, 2021
Joint NC DMHDDSAS & DHB Update for NC Providers
Time: 3:00 pm thru 4:00 pm
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New: Monday, August 9, 2021
Improving Health Care Outcomes & Supporting Providers in Value-Based Care
Time: 1:00 pm thru 2:00 pm
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New: Wednesday, August 11, 2021
NC HealthConnex August Teletown Hall – Controlled Substance Reporting Program
Time: 12:00 pm thru 1:00 pm
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Wednesday, August 11, 2021
NC Medicaid Managed Care Goes Live-What Advocates Need to Know
Time: 2:00 pm thru 3:30 pm
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Thursday, August 12, 2021
Benchmarks' Child Welfare Webinar
Lisa Cauley Joins Karen McLeod
Time: 8:00 am thru 9:00 am
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Thursday, August 12, 2021
The ROI of Robust Process Improvement
Time: 12:00 am thru 1:00 am
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Friday, August 20, 2021
Benchmarks' Friday Membership Webinar
Dave Richard Joins Karen McLeod
Time: 8:30 am thru 9:30 am
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New: Friday, August 20, 2021
NC Medicaid Managed Care Update
Time: 12:00 pm thru 1:00 pm
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Tuesday, September 7, 2021
Fostering School Success: How Caregivers and Social Workers Can Support the Educational Needs of Children
Time: 1:00 pm thru 2:00 pm
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Thursday, September 9, 2021
Benchmarks' Child Welfare Webinar
Lisa Cauley Joins Karen McLeod
Time: 8:00 am thru 9:00 am
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Friday, September 17, 2021
Benchmarks' Friday Membership Webinar
Dave Richard Joins Karen McLeod
Time: 8:30 am thru 9:30 am
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Tuesday, October 5, 2021
NC Children with Complex Needs Training Series
Evidence-Based and Promising Practices to Support the Workforce and Partners Serving Individuals with Mental Illness and Intellectual and Developmental Disabilities
Session 2: Adaptation of Dialectical Behavior Therapy for Work with Autistic Youth: 1.5 Contact Hours
Time: 10:00 thru 11:30 am
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Tuesday, November 2, 2021
NC Children with Complex Needs Training Series
Evidence-Based and Promising Practices to Support the Workforce and Partners Serving Individuals with Mental Illness and Intellectual and Developmental Disabilities
Session 3: Psychopharmacology for Children with Complex Needs: 1.5 Contact Hours
Time: 10:00 thru 11:30 am
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