President’s Message -Don’t Take a Number!
By Robert Few, President & CEO
We have all taken a number at the deli or DMV and waited our turn to be called up for service. I don’t know anyone who really likes this process. It is not the best way to make a customer feel valued or that their business is important. Yet it amazes me that so many security dealers get this same feeling from their central station and industry vendors. I talked with several dealers last week at the CAA Palm Springs event that are discontent with their level of service from their current provider. The good news is that they have GMS to turn to!
We don’t treat our partners like a number or a very little fish in a big pond, which is the analogy one dealer shared with me last week. Many companies in this industry fall short by putting so much emphasis on closing the deal and showing the dealers the love up front and then it suddenly ends once they are onboarded. At that point many of them feel like just a number and it is hard for them to get answers or support when they need it. We are proud of the loyalty our dealer partners show us and their tenure with GMS.
At GMS, we value all of our partners regardless of whether we are monitoring 5, 5K or 50K accounts for them. Every one of our dealer partners has direct access to me and our senior leadership team. We have built the process and systems required to set our partners up for success every day, not just when they swing their accounts to us. Are we perfect? Of course not; however, if something goes wrong our team is empowered to make it right.
If we haven’t spoken in the last few months, let’s reconnect. There is likely something we can help you with. As I have said before, we are only successful when you are successful, so let us help you with various aspects of your business. In fact, I just taught a session at the CAA Palm Springs event on the customer experience, and I would be happy to share the content with you if you missed it. Let’s make sure your customers don’t feel like a number.
If you are one of our existing dealer partners, you are valued and we are grateful for our partnership! If you are not a GMS dealer and feeling like just a number, give me a call and we can explore if a new partnership with us make sense.
Robert Few - President & CEO
General Monitoring Services
(201) 838-0091
|
|
GMS Staff Achievements and Celebrations |
|
Another Special Month of Celebrations at GMS |
|
Lyaisha Ellison every organization needs someone who stands out from the rest to be an inspiration for others to emulate. At GMS, you are that person, and we are proud of you and everything you do daily. Your positive attitude towards work is contagious and inspires everyone here to give their best. We can all take influence from your hard work, loyalty, dedication and passion. Happy 17th work anniversary, Lyaisha!
|
|
Congratulations, Eryn Healy on your 15th work anniversary! You have been such significant part of our team and we couldn't imagine our workplace without you. Your compassion and willingness to get the job done are compelling. To one of the best!
|
|
Nathan Andrews you have and continue to be an essential part of our company’s journey and success since you joined our family five years ago. We are eternally grateful for the loyalty and passion you have shown thus far. Thank you for being a part of the GMS team. Happy Work Anniversary!
|
|
Congratulations, Jack Olivar on your 1 year anniversary at GMS. You are a source of inspiration, as your work ethic is exemplary. Thank you for being there every time we have needed you. Wishing you the happiest of work anniversaries!
|
|
Technology Partner - Webinar |
|
As the economy and businesses shift into what seems to be a period of growth after last year, business owners will be looking for ways to reduce overhead and grow profits while securing property and life safety. Telguard is here to provide those alarm communication solutions that quickly setup and install while grow dealer RMR.
Phonelines are quickly degrading or becoming too expensive so end-users are looking for economical alternatives. With this, Telguard has seen tremendous growth of the commercial intrusion and fire market over the past several years as their dealers have continued to win business with their UL & CSFM listed product. Their solutions provide a ‘one size fits most’ approach to hardwired, alarm panel compatibility because they look to mirror the alarm formats on the panel itself. Also, with the upcoming cellular sunsets occurring in 2022, Telguard has begun to shift product over to the newest cellular technology… 5G Ready, LTE-M. Telguard will also discuss the next product releases for this year, which will provide a dual communications path but without using a phoneline.
Covered Topics
1-What makes POTS/Phonelines inefficient?
2-Telguard’s communication process.
3-Current commercial intrusion & fire product
4-Upcoming commercial intrusion & fire product
5-What is LTE-M and why is it 5G ready?
6-Bundle billing Telguard services with GMS
This webinar will be presented by Brian Dotson (Telguard, West Coast Regional Sales Manager) and team. Hosted by Ken Gresty, Business Development, General Monitoring Services, Inc. We’re looking forward to seeing you there!
|
|
ISC West | July 19-21 | Sands Expo, Las Vegas |
|
Taking place less than one week away on July 19-21, ISC West looks forward to welcoming the security & public safety industry back to accelerate market recovery and re-define the roadmap ahead. With ISC West, you will have the opportunity to network and connect with thousands of security & public safety professionals, learn from the dynamic SIA Education@ISC program, plus explore the latest technologies from over 400 exhibiting brands offering solutions in Access Control & Visitor Management, Video Surveillance, Alarms & Monitoring, Connected/IoT Security, Emergency Response and Public Safety, and more.
In addition Be Our Guest Sunday Night the 18th for a Special Hosted Bar Welcome reception at the Rock House Las Vegas we will have a Sponsors Table! See below for more information on the event: ISC West: SIA/ISC Loves Security Welcome Reception.
Not yet ready to travel? New for 2021, ISC West offers a variety of different badge opportunities for you to stay connected this year. Register today for an ISC West virtual badge and join it all from the comfort of your own home or office to access premier manufacturers in the Exhibitor Tech Center (including some who will not be exhibiting in-person!), upgrade for access to on-demand SIA Education@ISC sessions, plus utilize additional meeting request functionalities, your Digital Bonus Bag, and more! Get started today by registering for ISC West.
|
|
ISC West: SIA/ISC Loves Security |
|
SIA/ISC'S Got Talent Welcome Reception |
|
Address: 3377 S Las Vegas Blvd, Las Vegas, NV 89109
Sunday July 18, 2021 8 p.m. – 11 p.m.
Hosted Bar 8 p.m. – 10 p.m. (11 p.m. for V.I.P. & Sponsors)
Featuring the GREATEST SINGERS live on the Las Vegas Strip. Join GMS and more than 300 members of the above organizations for a special ISC 2021 welcome reception.
Contact Richard Drew of GMS at 877-264-9182 or email Richard directly at rdrew@gmscentral.com to RSVP.
Individuals who RSVP for this great event are guests of GMS
|
|
GMS Value Added Services Quick Look
You don't know until you know! GMS offers our Partner Dealers many options for Alarm Monitoring and in addition we offer many Value Added Services through our various Associate Partners, below are just a few of the services we want to make sure you are aware of. Visit our Partners Page for a full view of our valued Associate Partners.
Contact GMS Business Development for more information
|
|
 |
Alarm Dealer Program - Diversify and grow your RMR with full-concierge cybersecurity services and expert support that commercial, residential and government customers need to safeguard against data breach, identity theft and online privacy risks.
Generous revenue sharing along with turnkey marketing systems, marketing consulting, and sales and e-commerce integration strategies.
|
|
|
|
Alarm Company Software from Workhorse is a robust way for Alarm Companies to manage their entire business from one location. No reason to have an edocs account, Field Service Account, CRM, Billing Software and more.
It is all standard with WorkHorse Service Company Solutions (SCS). API push direct to GMS’s Stages Automation, Quickbooks, and Communications Partners, NO more double entry!
|
|
|
|
|
Alarm Business Management Software
That is All Honey, No Sting
Management Software to take the "Sting" out of running your Alarm Business.
CRM,Scheduling,Billing,InventorySales,Quotes,Invoicing,Work Orders & other features to help you streamline your business.
Dedicated Support Staff assigned directly to your Company!
|
|
|
|
Commercial - Residential & Renters Financing
Financing for Monitoring and Equipment if needed in an all in one package.
After term of financing met you completely retain the Ownership of the Monitoring Contract and Equity!
One Loan, One Bill, Zero Hassle.
|
|
|
|
Industry News and Tips Links |
|
|
|
Ready.gov The number one resource for people to prepare for, respond to and mitigate emergencies.
|
|
|
|
State of the Market: Security, Monitoring & the Smart Home. The combination of breakneck technological advances and a global pandemic in the past year meant security professionals had to evolve — or get lost.
|
|
|
|
What are you waiting for? Nominate yourself or a colleague today!
|
|
|
|
Qolsys IQ WiFi Networking System - Purpose-built mesh Wi-Fi integrates IQ Panel and connected devices to deliver residential and SMB networking solution
|
|
Current and Active Dealer Partners will receive up to $1,000.00 in the form of an invoice credit for referring a new dealer to GMS for Monitoring Service Solutions. |
|
|
|
|
|
|
