hmaa
Member Connection
November 2021
Aloha! We are pleased to provide the following updates, and encourage you to share this information with others in your family. View previous notices.
New Member ID Cards 
The No Surprises Act (NSA) was enacted to protect patients from surprise medical bills for some services rendered by non-participating providers. As part of the NSA, health plans are required to include applicable deductibles, out-of-pocket maximums, and other information on member ID cards.

In the next few weeks HMAA will issue new member ID cards, which will reflect plan benefits and a QR code for online viewing of deductible and out-of-pocket maximum information effective January 1, 2022.
Here’s how to view the QR code information on the new ID card:

  1. Open the camera app on your mobile device.
  2. Point your camera at the QR code on your ID card.
  3. Tap the pop-up link to the website that appears on your screen.
  4. Your device will automatically open the website, where you can view your deductibles and out-of-pocket maximums.
Updated Medical and Drug Plan Documents
Updated 2022 versions of HMAA medical and drug plan documents will be available at hmaa.com/plandocuments no later than December 31, 2021. Please contact HMAA’s Customer Service Center for assistance.
COVID-19 Testing and Treatment
The costs of medically necessary testing and treatment for COVID-19 are covered at 100% for HMAA members in accordance with HMAA’s medical plans until the Public Health Emergency Declaration for COVID-19 ends. This means HMAA members will not be responsible for copayments, coinsurance, or deductibles related to COVID-19 testing or treatment until January 15, 2022 unless the U.S. Department of Health & Human Services declares otherwise. Learn more at hmaa.com/covid-19.

HMAA members who are unable to visit their regular doctor or want to avoid being exposed to other individuals may use our FREE telemedicine service, HiDoc®, for access to a physician by phone or online. Learn more at hmaa.com/telemedicine.
COVID-19 Vaccines
COVID-19 vaccines are now available to all Hawai‘i residents who are at least 5 years old. If you have questions about the vaccine, please contact your primary care physician. Refer to the Hawai`i Department of Health (DOH) website for information and frequently asked questions, and HIGotVaccinated.com for deals and discounts available to Hawai‘i residents who have received at least one vaccine shot.
The vaccine serum will initially be paid by the federal government. HMAA will process vaccine claims such that members have a $0 cost-share at both in- and out-of-network providers during the national public health emergency period.
HMAA also covers, without cost-sharing, additional doses or vaccine booster shots for certain individuals as recommended by the CDC and authorized by the Hawai‘i DOH. Refer to the DOH website’s frequently asked questions.

For further information or assistance, you may contact our Customer Service Center at 888.941.4622, 8 am to 4 pm HST Monday through Friday, or email CustomerService@hmaa.com.
Need Assistance?
If you have any questions or need assistance, please feel free to contact our Customer Service Center.