ITSM Academy
ITIL 4 Training "Cheat Sheet"
Are you trying to figure out which ITIL 4 class is right for you? Here is a guide that we hope you find helpful:
(oh and speaking of guides, see the link at the bottom for a downloadable poster of the ITIL Guiding Principles)

ITIL 4 Drive Stakeholder Value (DSV) 🦩 Experience Excellence
  • All types of engagement & interaction between service providers and their customers, users, suppliers, and partners
  • How to convert demand into value via IT-enabled services 
  • Multi-dependent workflows and systems for both consumers and producers
  • The tools needed to increase and sustain stakeholder satisfaction

ITIL 4 Create, Deliver and Support (CDS) 🦩 Optimizing Flow
  • Core service management activities and how to expand the current scope of ITIL
  • Logical and actionable next step to enable immediate, tangible changes
  • Co-creation of innovative yet reliable tech-enabled services

ITIL 4 Direct, Plan and Improve (DPI) 🦩 The "Two-fer"
  • The ability to use ITIL methods in overall modern IT strategy
  • Creating a ‘learning and improving’ IT organization with a strong and effective strategic direction
  • A clear alignment between strategy and operations and how to maximize desired business / digital outcomes 

ITIL 4 Digital & IT Strategy (DITS) 🦩 Survive & Thrive
  • Disruption from new technologies are impacting organizations in every industry
  • Use ITIL best practices to execute against strategy; how digital transformations affect strategy, and how are you prepared
  • Build and implement an effective IT and digital strategy that can tackle digital disruption and drive success 

ITIL 4 High Velocity IT (HVIT) 🦩 Doing Digital Right
  • The digital perspective and a new way of looking at ITIL
  • ITIL’s operating model, principles, and operational practices can be used for digital delivery and transformation
  • Ways in which digital organizations and digital operating models function in high-velocity environments
  • The difference between IT transformation and digital transformation – knowing where to make your digital investment for maximum return

All classes are delivered in our live, instructor-led virtual classrooms.
Learner Testimonial: "The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others."
Benefits of Virtual Training with ITSM Academy
  • Eliminate the cost, hassle, and risk of traveling to a public classroom

  • The convenience of virtual learning with the dynamic interaction and networking of a live classroom

👀 Download the ITIL 4 Guiding Principles Poster 👀