APRIL 2022
NEW ONLINE ACCOUNT PORTAL NOW LIVE
PWP officially launched its new Customer Information System, which includes a brand new online account portal for customers. Register your account online to enjoy features such as:
  • Paperless Billing
  • Schedule Auto-Pay
  • View Billing History and Usage
  • Start/Stop Service Requests
  • And More!

In addition to the new online portal, PWP also introduced an updated, modern bill design that is more reader-friendly. providing customers with an improved experience when reviewing usage and charges. All customers will receive new account numbers, and should reference their bill when signing up online.

Questions about how to register your account and create a log-in? Check out our "How to Log In" video for step-by-step instructions.
GIVE US YOUR FEEDBACK ON THE
POWER INTEGRATED RESOURCE PLAN
The Power Integrated Resource Plan (IRP) is Pasadena’s long-range blueprint for supplying reliable and environmentally responsible electricity at competitive rates.

PWP wants your feedback on Pasadena's energy future! Help shape the 2023 IRP by completing our online survey.

Stakeholders interested in getting involved in the IRP planning process are invited to submit an application to join the Stakeholder Technical Advisory Group (STAG), a planning group comprised of approximately 15 residential and commercial customers, community leaders, City of Pasadena staff, and other stakeholders. The STAG assists PWP by providing valuable input and will help identify priorities for the 2023 IRP. Anyone interested in joining the STAG must be able to attend two-hour meetings every six weeks from October 2022 through April 2023. Submit an application online.
PWP URGES CONTINUED WATER CONSERVATION EFFORTS
Record dry weather is impacting California and creating severe drought conditions. With the drought persisting and conditions worsening, it is imperative for Pasadena residents and businesses to take the following steps:

  • Ensure compliance with the Level 2 Water Supply Shortage Plan as listed in the Pasadena Municipal Code (PMC) Section 13.10; more information about the plan and PMC can be found at PWPweb.com/Schedule.   
  • Follow the Summer Outdoor Watering Schedule, which began April 1, and will continue through October. Outdoor watering must take place before 9 AM or after 6 PM, as follows: Even-numbered addresses water on Mondays and Thursdays, and odd-numbered addresses water on Tuesdays and Fridays. 
  • Replace turf with drought-tolerant and California native plants, which use less water and are more resilient to heat and drought. Plus apply to receive a turf replacement rebate for up to $10,000.
  • Optimize irrigation systems by retrofitting to a drip irrigation system.
  • Repair all leaks and adjust sprinkler spray to avoid water waste. 
  • Check the soil moisture around plants. Dig down a few inches to see if the soil is still holding moisture.  
  • Update all water fixtures and appliances to high efficiency models, rebates available from PWP!

Want more information about drought conditions? Visit the U.S Drought Monitor Map to view the intensity of drought conditions throughout the nation. PWP offers a robust portfolio of rebates and online resources to help you save water. Visit PWPweb.com/SaveWater to learn more.
ATTEND THE SUNSET COMPLEX PROJECT
SCOPING MEETING ON APRIL 21
PWP is proposing to improve the water infrastructure located at the Sunset Reservoir. The Sunset Complex Project will replace the existing reservoirs with two circular concrete storage reservoirs that will be designed to current seismic standards. A new groundwater treatment plant will use ion exchange to remove perchlorate; liquid phase granular activated carbon to remove volatile organic compounds; and a disinfection system. This treatment system will allow PWP to utilize more of the City’s groundwater supply.

An Environmental Impact Report is being prepared for this project, and a draft initial study is posted online and is available for public review through May 9, 2022. Community members are encouraged to join PWP staff on Thursday, April 21 at 5:00 PM for the California Environmental Quality Act (CEQA) Scoping Meeting. The meeting will be held at Robinson Park Recreation Center located at 1081 N. Fair Oaks Ave.
WATER IS LIFE ART CONTEST NOW ACCEPTING SUBMISSIONS
PWP is now accepting submissions for this year's Water is Life Art Contest! All K-12 students in Pasadena are welcome to submit artwork, digitally-created or hand-drawn. Students should create their artwork with a water-wise theme, and are encouraged to be creative while showcasing their talents.

The first-place winner will receive a brand new tablet and solar-powered charger. Ten students will have their artwork submitted to the Metropolitan Water District for consideration in their annual Student Art Calendar. Submissions are due by June 30, 2022.
CONNECT WITH PASADENA WATER AND POWER
THROUGH YOUR LIBRARY CARD
Need to connect with PWP to take advantage of the residential programs and services that make your home more energy and water efficient, reduce your bills, and help protect the environment? The Pasadena Public Library has you covered.

The Pasadena Public Library has a collection of Chromebooks and Wi-Fi hotspots available for checkout at all nine branches. Chromebooks are laptops that can connect to the internet through any accessible Wi-Fi network—including the one you create by using a hotspot. The checkout period is four weeks. One hotspot and one Chromebook can be checked out per card.

Community members are welcome to take advantage of this easy-to-use resource that is available to anyone. For more information, contact the Citizen Service Center at 626.744.7311.

Funding was provided by the Friends of the Pasadena Public Library. The La Pintoresca Library Associates funded additional Chromebooks for the La Pintoresca Library branch.
Customer Service: 626.744.4005
Hours: Monday-Friday, 7:30 a.m. – 5:30 p.m., except holidays
For assistance with general information and non-account inquiries, email WPD_Answerline@cityofpasadena.net.
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