The CUSO Guru's Credit Union Collaboration Video Series...Passing on the Lessons Learned

Guy Messick spent most of his professional career helping credit unions collaborate. He served as NACUSO’s first General Counsel for over 30 years.  He was NACUSO’s Liaison with the NCUA where he advocated for a regulatory climate conducive to credit union collaborations. He is honored as a CUSO Pioneer in America’s Credit Union Museum. To pass on the knowledge acquired over his career, Guy wrote a book entitled “Credit Union Collaborations – Lessons Learned” which is available on Amazon. Guy has taken the main points in the book and made six recorded presentations on credit union collaborations which are available on the 'Starting A CUSO' page at www.nacuso.org. He also included a presentation on credit unions working with brokers to offer investment and insurance services. Click here to access the videos...

NACUSO Member Spotlight on Seth Brickman

Throughout the year, NACUSO enjoys featuring our members in a fun spotlight interview. This month we learned more about Seth Brickman, CEO of QCash Financial. Here's his story: What’s your current position, and can you give us a brief overview of what it is you do in your work? I am the CEO of QCash Financial, a CUSO of Washington State Employees Credit Union in Olympia, WA. My number one job as a leader is to make sure the people that I work with are successful. As I see it, I have two core functions. Function number one is to make sure every member of the QCash staff is able to meet their career goals and loves coming into work every day. The second goal is quite similar: I like to say I am the Chief Evangelist Officer -- making sure that our partners and our future partners know how amazing QCash is, how amazing the people who work for QCash are, and how amazing our product is so that we can help them fulfill their mission of helping their members. At the end of the day, if I accomplish those things I’m doing my job well. What would you say most motivates you to do what you do? What are you most excited or passionate about? Every day I can look at our loan numbers and see how many QCash life event loans members are taking out. Every time a member takes out a QCash life event loan, that means they had a need. Our platform was able to help them meet that need and get them out of a financial destruction cycle and back into their credit union and on to a path to financial wellness. So every morning when I wake up I’m excited to go to work because I know literally thousands of peoples’ lives are changed every day because of the work that QCash is doing. Read More...

Webinar from Gold Partner Alacriti

The ongoing low-interest rate environment has continued to drive both interest and volume in most credit union loan portfolios. Getting the loan on your books is just the first step, but what happens once the ink dries is just as important to your institution. It’s important to ensure that your credit union’s loan portfolio is successful, and focusing on the entire lifecycle of the loan from open to payoff is key. In this webinar, we’ll talk through the entire lifecycle from opening to disbursement all the way to the final payoff and share how fintech providers can help you improve the performance of your portfolio and give you the keys to improve member experience at the same time.  On Wednesday, August 4 at 1:00 p.m. ET, Alabama Credit Union and Alacriti will have a panel discussion about: Why the user experience is so important for credit union loan portfolios How credit unions can lower servicing costs for their loans How Alabama Credit Union drove digital bill pay adoption  Fighting disintermediation from digital wallet providers and challenger banks with Unified Money Movement  Aligning your digital transformation with your money movement experiences

Webinar On-Demand from Gold Partner Finn AI

If you missed the webinar from NACUSO's Gold Partner Finn AI on a Practical Roadmap For Implementing a Banking Chatbot, here is the replay, on-demand. This webinar covered how AI-powered chat has become central to the digital banking strategy of credit unions. The webinar also covered what AI programs are within realistic reach, and how quickly you can get them live. There are three distinct levels of conversational AI chat on the road to adoption. They include specific banking functionality at each level, with consumer value increasing in each phase. Watch the replay to see how you can get started. If you have more questions or would like to see a demo, please email info@finn.ai.   If you’d like to read about what Finn AI's chatbot can do for your members, check out their success stories, whitepapers and more at https://www.finn.ai/resources/

News & Highlights from NACUSO's Exclusive Premier Card Partner: Mastercard

In a marketplace far, far away...On July 20, 1969, Neil Armstrong set foot on the moon. This “giant leap for mankind” represented one of the greatest engineering achievements of all time, and turned the dream of space travel into a reality. Fifty years later, we are again at the edge of that reality with companies including Blue Origin, SpaceX and, just this week, Virgin Galactic leading the way to the stars. Read More...

Lifting up minority-owned brands, one brunch box at a time...Taylor Cook has always considered herself an activist and an entrepreneur. So when Black Lives Matter demonstrations swept across the world last year, she knew she had to find a way to help the cause. “I really wanted to show up in the movement, and my decision was to protest with my spending power,” says Cook.. Read More...

Mastercard provides stories and insights about the changing landscape of commerce, entrepreneurship and technology. To read more great stories like the above, visit the Mastercard Newsroom. Click here to view Mastercard's publication of their most recent Fast Five for Public Policy Insights and Developments.

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