Dear Lakeshore Members,

As we reopen, we are aware that some of our members are apprehensive about returning to the health clubs immediately because of concerns for their safety or have had life situations develop over the past four months which necessitate a membership change. Given how we have supported the community and our team members over the past few months and that we need to retain our membership to maintain the high-quality experience and programming you have become accustomed to, we ask that you remain active members using the club as much as possible. 

For those of you who might need to make changes to your membership, we are providing you with a couple of options for your account — please keep in mind that normally, your contract requires one billing cycle to cancel your membership, notice in the month prior to putting your membership on hold and there is a downgrade fee. We are waiving these requirements so long as you complete the online form by the end of the day on Wednesday, July 8th . 

  • If you work for one of our corporate preferred partners, you may put your membership on hold for July and August and also have access to the club: This is ideal for members whose employer is not bringing everyone back to the office initially. There is no charge for the hold in July and August, and you are allowed to workout up to 5 times each month for $15 per visit. (We are not allowing guests into the club at this point). We will review this program for possible extension as we see how offices reopen and you will have an opportunity to cancel without penalty at the end of the hold period. During this time, you will have access to our virtual studio with an ever-expanding portfolio of great classes you can do at home or on the road. For more information, please contact MemberServices@LakeshoreSF.com.
  • If you do not work for one of our corporate preferred partners, you may put your membership on hold for July: This is ideal for members who are going to be inactive at the club in July. A hold allows you to return in August without paying any enrollment fees or losing your referral credits! There is a $20 per month hold fee and you are allowed to go on hold for a maximum of 3 months in a calendar year.
  • You may cancel your membership: If you choose to cancel now, we will process your cancellation prior to billing you for July. Please understand that if you choose to cancel now, you will be ineligible for any future promotions or discounts off of our enrollment fees if you choose to rejoin.

To make the change to your account, kindly click on this link to select your option.

You must complete the form linked above to request your hold or cancel as this will not be done automatically based on any previous requests or inquiries.


Sincerely,

Your LSF Leadership Team