ActionCOACH
Hot Tip of the Week
A SMART goal for your business is specific, measurable, achievable, results driven, and time focused. Are your goals SMART?
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In the coming weeks, we are interviewing local business owners to see how they are doing. We are publishing brief articles about each business - maybe you can relate to some of these business owners? Please consider supporting these businesses. Contact us to be interviewed at spokane@actioncoach.com or call us at 509-455-5053. |
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Interview #1
Executive Director, Phil Champlin
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What the business does: Hub Sports Center is a 501c3 nonprofit that was started in 2007. It is located in Liberty Lake, WA. The organization's purpose is to provide events and have a positive impact in the community.
Target audiences: 90% of what we do is geared toward high school and younger kids; primary focus and target is youth.
How has COVID-19 impacted your business? The greatest impact is that we had to shut down from mid-March through the end of May, no groups or activities. Champlin explained that they tried to stay active on social media by offering virtual games and home activities for parents and their children.
What has he learned? In April/May they did online scavenger hunts through Facebook; gave kids some planned activities in the evening. They had a fundraiser in early March that had to shift; but they’ve been receiving donations throughout this shutdown; and, they did get a PPP loan. Champlin said, "If I knew that this was going to go on so long, I might have cancelled some events early instead of spending time moving them and changing to make them happen. As far as learning, you plan for the worst, hope for the best; be wise about how much detail to put onto a plan when you don’t know how far you’ll get."
He is inspired by: When we do get kids in the building, watching them interact – kids are still kids – they still like to goof off with each other and hang out and be together; they are resilient.
Special offer: Facebook.com/hubsportscenter is where to find information, hubsportscenter.org, there’s a link at the top of the page for donations
Contact: Phil Champlin, executive director, 19619 E. Cataldo Liberty Lake, WA 99016 Phone: (509) 927-0602, info@hubsportscenter.org
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Interview #2
Owner: Evan Moore
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What the business does: As the business owner, I have a background in career counseling through the college and university systems. Real Frequency is a consultancy that caters to students seeking college and career counseling. We match students with their skillsets and goals to help them to find their passion.
Target audiences: High school students and young adults and their parents who are seeking guidance.
How has COVID-19 impacted your business? The positive aspect is that it gave me more time for business development.
What has he learned? The initial business model didn't work and I should have modified it sooner. I also noted that it is important to be able to delegate and seek help so that you aren't doing everything yourself.
He is inspired by: The possibility and opportunity for young minds.
Special offer: Business growth offer via referrals, three referrals will yield six months of my time at no charge.
Contact: Evan Moore, www.realfrequency.com, 509-922-2888, evan@realfrequency.com
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Interview #3
Owner: Scott Lea
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What the business does: Wild Dawgs is a downtown Spokane restaurant focused on gourmet hot dogs, craft beer, and a full bar. They are working hard to source locally and offer a full menu. They offer take-out and outside seating as well.
Target audiences: We cater to downtown locals, and females aged 18-25 are a target audience.
How has COVID-19 impacted your business? Behind in sales; since COVID-19 hit, initially sales were down at 15-20% of normal.
What has he learned? Helping people, being a resource, and staying open has been important to this business. I have learned that trying to do everything myself can be a detriment to the business and you need to know when to hire people.
He is inspired by: People who have a huge vision to advance humanity.
Contact: Wild Dawgs, Scott Lea, 102 N. Howard, 509-255-3688, info@wilddawgs.com
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Interview #4
Owner, Luke Gordon
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What the business does: They've been in Spokane Valley for almost 30 years, Luke's Dad started the company; Luke has been there 13 years; They provide: outpatient physical therapy to mainly adult clients, to help with back pain, neck pain, knee pain, and post-surgery rehab. Most services are covered by insurance.
Target audiences: Adults, non-athletes, aged 50-70, who want to be active. They work with people who generally don’t want surgery or medications and want to remain active. A lot of clients have tried physical therapy elsewhere without success. They offer free 30-minute consultations with Physical Therapists to help people understand the root cause of the problem.
How has COVID-19 impacted your business? "We were hit hard the first couple of weeks; we never closed, but dropped down to 50% of client volume; it's better now than before COVID. I didn't want to layoff staff, so we spent time reaching out to patients to check on their well-being. It was a way to spread positive energy and gratitude during a tough time. Wrote hand written thank you notes, a reminder we are still open."
What has he learned? Hiring for your business is important and taking time to hire the right people is critical; especially when hiring for skill sets that you don't consider as a strength for yourself.
He is inspired by: "In a day-and-age when everything is getting less personal, you can still win big with personal connections and real customer service."
Contact: Luke Gordon, DPT, CEAS, info@gordonphysicaltherapy.com,
626 North Mullan Rd., Suite 4, Spokane Valley, WA 99206
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Interview #5
Owner, Pat Michielli
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What the business does: They are a licensed computer repair business specializing in fixing computer problems. They are Apple certified, can fix iPhone screens with water damage and can also fix Windows/PCs as well. They will often fix things that others won't.
Target audiences:
Individual consumers who need computer and phone repair.
How has COVID-19 impacted your business? "We were able to stay open, but had to extend our repair times due to shipping delays."
What has he learned? "I love my job, but it is important to stay balanced. When I take time to do hobbies that I enjoy, it helps me to have more passion and energy."
He is inspired by: His wife, "she is the most positive, hardest working person that I know."
Contact: Pat Michielli, My iPat, 509-230-6011, 9212 E Montgomery Ave Ste 102, Spokane Valley, WA 99206, https://www.myipat.com/
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What do our clients think of business coaching? Find out! |
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ActionCLUB Totally Revamped and Offered this Fall |
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What's new?
- Virtual only
- Meets 1x per week for 1 hour
- Only $99 per month for 3 months (super cost savings!)
- Each week features instruction on business principles
- Each week provides you the opportunity to work on your business with real, actionable tasks to move the business forward
- Engaging and fun
At the conclusion of ActionCLUB (mid-November), leave with the following things completed:
- Goals, plans and a solid direction for the future of the business
- Marketing Plan
- An understanding of systems development for more efficiency and to leverage your time
- Core values, mission and vision for the business
- Understanding of business financials and the numbers that matter
- Knowledge on selling, communication, and working with customers
- Organizational chart and information on better hiring
- 5 Ways to increase revenue and profits
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