Town of North Castle
Supervisor
Michael J. Schiliro
E-News Update
Dear Neighbors and Friends,

And then there were none!!! Last night we had 8 outages left, and Chief Simonsen and I were on the phone with Con Ed reps til late, and by morning we had 1 outage left, which required a significant amount of work (new pole and transformer). Technically we still have one house without power, but the Con Ed power is live; the homeowner needs to complete private electrical repairs to their house. We still have numerous Verizon and Altice (Optimum) outages; Mindy and I are on the phone with Verizon right now – see below for details. Almost at the finish line! 

Here is our real time update:
·      Outages: Zero, as above. 

·      Restoration: As above, the final restoration was completed today. As I’ve advised, you may see Con Ed cars / small vehicles around Town. They are assessing and inventorying “band-aid” repairs and if areas need “cleaning up”, etc. 


·      Town’s Response: We are very close to full restoration on everything. We are staying on it until the number is zero for power and internet.
 
STATUS ON ROAD OPENINGS:
All roads are clear except Palmer in N. White Plains.  That’s part of our phone call with Verizon as I type. Con Ed completed their work, now we are working to get Verizon to finish their work.  
NOTE: You will see tree debris on the roadsides for many weeks. Our highway department will get to this over time, so it will not disappear quickly.  Please be patient.  

As of 11 AM Thursday August 13th: 
Total Roads impacted: 73  
Total Roads that are now passable in North Castle: 72
Roads that are closed in North Castle with wires down: 1
 
 
TEMPORARY OUTAGES: Should not exist anymore, but if it does, let us know.
 
CHARGING STATION / WATER / WIFI:

Armonk: We are keeping WIFI available outside of the Hergenhan Rec Center on Maple Ave as some of you still don’t have your internet service restored. All other locations and dry ice distribution cease to exist as everyone has power and water. 


Con-Edison Spoiled Food Claim Form: 
Con-Edison has expanded their claims policy for customers who have been without power for 48 hours or more since Thursday 8/6 to cover spoiled food, medication, or perishable commercial merchandise. Both forms are located on the Con-Edison File a Claim page.

REPORTING TELECOM ISSUES – FIOS / ALTICE, ETC.: 
We have been in direct contact with both Verizon and Altice.

Altice/Optimum is currently reporting that all residents will be restored by Friday evening, some before that. We continue to pressure them for better restoration times. Residents no longer have to apply for the credit, the credit will be "pro-active" meaning Altice will automatically issue your credit. Click Here for trouble shooting informtion.

Verizon is providing us with updated information later this evening.

If you have issues, call your provider directly and get a ticket number, if possible. Then email my Executive Assistant Mindy Berard (mberard@northcastleny.com) with that ticket number, your name, address, provider and the phone number associated with the account.

EMERGENCIES and HAZARDS:

In case of Emergency call the North Castle Police Department (NCPD): 273-9500.

Please register for NIXLE to receive Police and Highway Alerts www.nixle.com. 

If you use life-support Equipment – register with Con-Edison by filling out the life support equipment form on the Con-Edison website.


COVID:  Don’t forget – MASK UP!!! Keep distancing!!! Model Good Behavior and get used to it as it will be around for a while. A quick update: We remain well below the county average of incident rates per population. We currently have 3 positive cases in Town, and our total since COVID began is 218. We can report these numbers, but that is all that we can and will report, thus please understand and appreciate that due to confidentiality laws, emails to us asking for any further info regarding details will not be responded to.

It’s easy to lose focus on Covid with this aggravating storm and power outage, but we can’t let our guard down. Also, if you have questions regarding your child’s school attendance, you should direct those to your school district
I along with the Town Board and Town Administrator thank you all for your patience, decency, civility, and generosity. We are almost through this one, but we can’t predict future storms. So make sure you take all precautions for any possible upcoming storms like filling your tub, etc., but click here for a preparedness list from NC4 (North Castle Citizen Corps Council).  

Happy Year End 2020!!  : )

Continue to stay safe.  

Mike

Michael Schiliro - Supervisor Town of North Castle 

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