August 2020 IT News & Insights |
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Managing IT includes... Cloud, Security, Compliance, Video, Voice, Mobility, Networks, Storage, Support...
How are you going to tie IT all together?
We Make IT Easy
410.729.0440
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DataLink’s Rapid Response gives Columbia's Judd Dentistry something to smile about |
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As a thriving family dental practice in Columbia, Maryland for over 10 years, Judd Dentistry offers comprehensive dental solutions for all ages. Their highly trained staff have years of experience that includes preventative and general dentistry, endodontics, dental implants and cosmetic dentistry – all with the goal of helping clients achieve and maintain a healthy, beautiful smile.
As the busy practice grew, so did its reliance on IT infrastructure. Unfortunately, they were depending on a tech support partner that was slow to respond to their help requests. Cabling was allowed to become disorganized, which made it time-consuming and difficult to troubleshoot problems, and IT systems were not upgraded or patched in a timely manner - exposing the practice to unnecessary risk.
When Judd decided to expand into a next-door office suite, they decided to end their IT frustrations and bring in DataLink. Our team updated all their systems, relocated their server rack, and reordered and tagged all of the suite's cabling.
“DataLink's team knows what they're doing,” said office manager Donny Judd. “They're professional, easy to work with, and best of all - they follow through whenever I call!”
With DataLink’s Managed IT services, Judd Dentistry is supported with remote monitoring of all systems and prompt hardware and software upgrades. In addition, DataLink provides Judd Dentistry with:
- Guaranteed response time window of 4 business hours
- Dedicated Technical Consultant who makes onsite visits to review network health 4 times each year
- Business Solutions Consultant who provides high-level onsite consultations 2 times each year
Getting the IT support you need shouldn’t be like pulling teeth. DataLink has solutions that Make IT Easy!
Contact us today.
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Cybersecurity Alert… Scams hit COVID Contact Tracing outreach efforts |
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Contact tracing is the process of identifying people who have come in contact with someone who has tested positive for an infectious disease, instructing them to quarantine and then monitoring their symptoms daily.
COVID-19 contact tracers are typically hired by a state’s department of public health. They work with infected and at-risk people to ensure they stay isolated for 14 days and may check in with them daily. These interactions usually occur through text messages and phone calls. But scammers, pretending to be contact tracers and taking advantage of how the process works, are also sending text messages and making phone calls.
Unlike an official text message from a health department, which only wants to let you know they’ll be calling, bogus messages include a link. Clicking on the link will download software onto your device, giving scammers access to your personal and financial information.
Scam robocalls may also claim to be part of your state’s contact and tracing efforts. The recorded message claims you’ve been exposed. They prompt you to stay on the line or enter a number to speak to a representative, who then starts asking you to verify personal information.
The questions may seem innocent at first - name, address, date of birth - but could eventually probe for data that can be used to commit identity theft such as Social Security, bank account or credit card numbers. No legitimate tracer will ask for financial information of any kind.
If you get an unexpected phone call, text message or email about COVID-19 that seems a bit shady, do not answer any of their questions, do not visit their suggested website, and do not click on any link they send to you.
You can always contact your state Health Department for help in determining if the inquiry was legitimate.
Are you prepared if your data is stolen or held hostage?
Contact us today.
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Client Success Story… Bay Capital Mortgage |
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Since 1994, Annapolis-based Bay Capital Mortgage has been building its reputation as a trusted, experienced mortgage banking firm, dedicated to serving the lending needs of local real estate professionals, builders, and individual homebuyers. In addition to its busy headquarters, the firm has 12 branches throughout the Mid Atlantic and South East.
When their in-house IT specialist unexpectedly resigned, Bay Capital needed immediate support until a qualified replacement could be found. Bay Capital’s Chairman, Tim Gough reached out to DataLink – we’ve supported several of Tim’s companies over the past 18 years.
Starting with an extensive review of Bay Capital’s operation, the DataLink team jumped right in to take over IT support and guidance. DataLink also reviewed the firm’s cybersecurity posture to ensure its IT environment was protected.
To ensure a successful IT hiring experience for Bay Capital’s future requirements, DataLink even developed an employee onboarding procedure to engage and retain a highly qualified IT specialist.
“DataLink helped me many times before I joined Bay Capital, and I knew I could count on them to get us through this tough situation,” said Tim. “It’s great to have a local IT partner as responsive as DataLink.”
When your organization needs emergency support, specialized expertise, or project assistance, DataLink always has your back.
Contact us today.
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Need more business speed? Connect your Devices with a Fast, Reliable IT Network |
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DataLink has decades of experience building networks you can count on. Our team ensures a successful infrastructure deployment, upgrade or expansion that will support all your Data, Voice, Audio-Video and Surveillance needs.
Our Structured Cabling team handles all the details...
- Site surveys, design, build
- Inside plant, outside plant, campus-wide
- Fiber, copper, riser, backbone
- Open rack systems and enclosed equipment cabinets
- Switching, routing, firewalls
We make Wireless easy too…
DataLink delivers WiFi projects and In-Building Cell Signal Boosters on time, tested and ready to support seamless mobile access in your building or across your campus…
- Wireless Site Surveys
- Wireless Coverage RF Testing
- Optimized Coverage Maps
- Access Points | Placement and Cabling
- Wireless Security
- Testing and Certification
Design. Build. Support…
When you need to tackle a new building, a renovation or an office addition, our experts will design, manage, install, support and maintain your network infrastructure. Engage us before your building plans have been finalized. We’ll ensure that all network requirements are included in the plans, saving you money by avoiding change orders later.
Ready to speed up your business?
Contact us today.
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Tropical Storms & Hurricane Season… a Timely Reminder to explore Disaster Recovery as a Service |
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Today’s computer systems are more powerful than ever, but any number of threats can take them offline – weather events, hardware failures, human error, malware, and theft – any of which can bring your business to a grinding halt.
The collateral damage can be severe…
- Expense of recreating information
- Loss of customer confidence
- Damage to competitive position
- Risk of non-compliance with government mandates
- Exposure to legal liability
- Harm to public image
DataLink coordinates and offers a customized, scalable backup and disaster recovery solution. You can combine on-site and Cloud backup systems to add an extra layer of protection to ensure the privacy, availability and security of your data. When things go wrong, you can restore what you lost to quickly get back up and running.
What we offer…
- On-site / off-site storage of server and users’ data, email, and other business systems
- Continuous data protection and archiving
- Recovery testing of backup data
- Access to backup data by remote offices and teleworkers over secure network connections
- Full service setup across all of your office locations
DataLink’s DR as a Service makes protecting your intellectual property and other critical data easy!
Contact us today.
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Serving
Maryland, Delaware,
Washington DC & N. Virginia
Whether you have an IT team or not, DataLink helps you keep up with new technology so you can grow and protect your business.
We help you deploy and manage advanced IT and AV solutions - without the cost or hassle of doing everything yourself.
Need IT Support?
Upcoming AV Project?
Surveillance & Access Control?
Growing? Moving?
25+ Years
Your Local IT Partner
Committed to Your Success
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