SERVING THE COMMON INTERESTS OF LODGING OWNER/OPERATORS SINCE 1946 |
|
Economic Recovery Task Force
Video-Conference Call
Friday, August 13, 2021 at 1pm
Evolving Guest Expectations
Join Mitch Milner, Senior Solutions Consultant at Medallia, as he discusses how guest expectations are evolving due to the rise of technology in all aspects of their life and what this means for hotels.
Attend anonymously, with audio only or audio and video
|
|
Effective Ways to Mitigate the Shortage of Labor in Hospitality
While it’s great to see travelers hitting the road, airports and airplanes filling up and cruise lines welcoming guests once again, the Summer of 2021 is also synonymous with a phenomenon that was latent for the past few years: the shortage of labor!
Back in 2018, I recall giving a keynote conference to the Hotel Association for the province of Quebec, addressing how hoteliers could put in place an HR marketing strategy in order to appeal to more workers.
In 2019, in the US average salaries in the industry increased by 2x the national level and there were an estimated 1 million open positions. That same year, in my home province of Quebec, a huge campaign was deployed, with the intent to recruit 20,000 missing hospitality employees for the summer. A similar campaign was launched this summer, meaning to recruit twice as many: 40,000 employees!
|
|
The 130-room Montage Healdsburg in Sonoma County sold for $265 million in April, making it the highest-priced hotel deal in California for the first half of the year. (Montage Hotels & Resorts) |
California Hotel Valuations May Spur
More Owners To Sell
|
First Half of 2021 Saw Record Number of Deals, Dollar Volume
The California hotels transaction market has rebounded from the coronavirus pandemic faster than expected.
“I've never seen a stronger seller's market than what we have right now,” Atlas Hospitality Group President Alan Reay said.
With every industry analyst predicting U.S. hotels will see normal operations return in a few years, the activity seen in California during the first six months of the year “is pretty phenomenal,” he said.
Atlas Hospitality Group's California Hotel Sales Survey 2021 Mid-Year reports there were 293 hotel deals during the first half of the year, a 157% year-over-year increase. The number of sales also set a new record, surpassing 2017’s record number by 41.7%.
|
|
CLIA Dollars for Scholars
Auction Items for Every Budget
Now is the time that many families want to get out and travel. However the financial constraints created by the pandemic may not allow for it. We have good news! The CLIA Dollars for Scholars online auction scholarship fundraiser offers travel and unique experience items for all budgets.
Check out this sample of interesting places to go and things to do:
|
|
Medallia Joins CLIA as New Associate Member
The Global Leader in Experience Management
As an Associate Member with CLIA, we’re excited to meet with professionals across the hospitality industry to understand their needs and share how our experience
experiences for guests.
Medallia, the global leader in experience management, enables hotels of all sizes to deliver personalized experiences and boost guest satisfaction through real-time insights and engagement. Organizations using Medallia’s award-winning SaaS platform capture feedback across channels, unlock critical guest insights, monitor and manage social reviews, and facilitate meaningful two-way communication pre-stay, on-site, and post-stay.
industry rely on Medallia to deliver unforgettable experiences to every guest, every time.
|
|
 |
Top Takeaways from 18 Months of Virtual Speeches |
After one year, four months and 19 days of pandemic-induced virtual presenting, I finally had the opportunity to speak in front of a live audience last month
As you might notice from the above photo, I could barely contain my excitement of wearing my favorite suit, drinking a coffee cart iced coffee and walking into an office building to speak to people who were directly in front of me, making human eye contact and occasionally audibly laughing at my joke
|
|
|
|
Starbucks on Us — It's Easy Because It's Auto-Ship |
Receive a $10 Starbucks Card when you call (800) 331-8877 to set up a NEW Auto-Ship account for annually updated compliance products totaling $99.99 or more (before tax and shipping), now thru 9/24/2021. Mention priority code SB10.
You’re transitioning your California workplace, and most likely the last thing on your mind is labor laws and requirements for the new year. Well, peace of mind is just a phone call away...
|
|
|
|
Thank You to Our Generous Sponsors |
|
CLIA Discount 20% on monthly fees |
|
CLIA Discount 5% on Workers Comp and other discounts and benefits |
|
CLIA Discount on credit card processing fees - property specific |
|
CLIA Discount 50% on all eproducts |
|
CLIA Discount 10% on initial fees plus 67% discount from 21% to 7% per room per month subscription |
|
|
CLIA Discount 20% on legal services |
|
CLIA Discount 10% on legal services and Free Employee Handbook Review |
|
Donates 3% of all sales to CLIA members to CLIA Dollars for Scholars |
|
CLIA Discount 15% on Human Resource tools |
|
Click on the icon to hear Glenn's latest informative and entertaining podcast! |
|
1017 L Street #527,
Sacramento, CA 95814
(916) 925-2915
|
|
|
|
|
|
|
