May 2020
 

This month is all about business problem-solving skills and the importance of context . Solving mission-critical customer problems is great. Solving them with full context is even better because the outcomes (value) can be quantified.

Also, the coronavirus pandemic has temporarily turned us into an online only business. Lessons learned!

Enjoy our May issue.






High Octane Product Management Blog
  • The Key to Becoming a Great Business Problem Solver
  • Essential and Non-Essential Customer Problems

 

The Product Management Playbook
  • 3 Signs That Product Paralysis Is Imminent and How to Avoid It
  • WEBINAR: How To Become a Star Problem Solver By Focusing On Customer Outcomes
     
In the Trenches FAQs
  • How Do We Know if We're Solving Customer Problems That Matter?
What COVID-19 Changed About Our Business?
  • 3 Things I Learned Becoming an Online Only Business
High Octane Product Management Blog
 
The Key to Becoming a Great Business Problem Solver

This is going to sound elementary, but hang with me for a minute. The key to becoming a great business problem solver is the ability to distinguish customer problems from customer outcomes or goals. Here's an example.

Essential and Non-Essential Customer Problems

The terms essential and non-essential are now part of our new lexicon as we fight the coronavirus pandemic. Essential and non-essential businesses. Essential and non-essential goods and services. And now, essential and non-essential customer problems.

Product Management Playbook

In the Trenches FAQs

3 Things I Learned 
Becoming an Online Only Business
"After 18+ years of training clients in person, COVID-19 travel restrictions and social distancing have temporarily turned Proficientz into an online only business. A whole lot of fun and some valuable lessons learned.

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Proficientz, Inc. | 404-680-8701 | http://www.proficientz.com
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