The City of Pasadena has suspended late fees and utility service disconnections since March 2020 to provide support to PWP customers during the challenges brought about by the COVID-19 pandemic. Although a number of other utility providers have recently reinstated electricity shutoffs and late fees on past due bills, PWP has continued to hold off on restarting these practices in order to provide ongoing support through these very difficult times.

However, for customers who have delinquent bills, PWP reminds you that now is the time to bring your utility account current and continue to pay your bill on time. City Council authorized the reinstatement of late fees and electric service disconnects for past due accounts, beginning July 1.

Questions? Call our Customer Service Team at 626.744.4005

Many of our customers have been financially impacted due to COVID-19; don't forget that PWP still offers monthly bill assistance as well as payment arrangement plans for customers who qualify.

Through our EUAP, Cares and Cares Plus programs, electric low-income customers can receive a minimum of $10 per month bill credit. You can even apply online!

For customers who are experiencing financial difficulty due to COVID-19, PWP now offers payment arrangement plans. Simply submit a request form online, and our Customer Service Staff will contact you to discuss payment plan options.

Pasadena's water is a limited and precious resource; this summer, reduce outdoor water use by 10%. Check out these tips to help:

Schedule your FREE irrigation check-up by calling 626.744.4058, or emailing water@cityofpasadena.net.

Now PWP customers can receive up to an additional $1,500 in EV incentives through the Clean Fuel Reward Program (CFRP). This amount is on top of PWP, State, Federal and other agency rebates. The Clean Fuel Reward Program partners with local car dealerships to provide up to $1,500 off the purchase or lease of a new/used EV, directly from the dealer. All Pasadena-based dealerships are signed up and participating in the CFRP.

With more than 50 public EV chargers throughout Pasadena, and more to come, now is the time to help Power Up Pasadena by going green! Switch to an electric vehicle and benefit from the many incentives offered by PWP.

Pasadena residents can receive up to $4,000 in home improvements that reduce energy and water use, helping homeowners save money. For in-person services, vendor will be practicing social distancing and following health and safety guidelines. 

To sign up for the program, call us at 626.788.9838 or visit us at PWPweb.com/HIP.

Home improvement services are also available for low-income customers, visit PWPweb.com/UnderOneRoof to learn more.

The State recently introduced the CA COVID-19 Rent Relief program that offers income-qualified renters financial assistance to help pay for past due and future rent and utilities. This program applies to Pasadena renters who meet the qualifying income levels, and landlords who rent to eligible tenants.

You may qualify! Check eligibility and apply at HousingIsKey.com or call 833.430.2122.