By: Tyler Vogt - Chair, Emerging Leaders Community Engagement Committee



The Community Engagement Committee partnered with Earthworks Urban Farm to work in their garden beds on Saturday, August 6^th. There was a total of 13 participants who spent the morning sifting compost, gathering it in wheelbarrows, and raked the compost into new beds for future garden growth. As a result of hours of hard work and sweat in the sun, the group was able to move roughly 50 wheelbarrows worth of compost and put down 3 new beds ready to be used to help grow vegetables to feed the community supported by the Capuchin Soup Kitchen. It was an absolute pleasure for MCACHE to partner with Earthworks Urban Farm and we look forward to future collaborations to assist the surrounding communities of Metro Detroit.

Everyone who participated within this event received free t-shirts embraced with our message of “Serve Lead Inspire” on the front and the MCACHE logo on the back. If you are interested in getting yourself one of these great looking shirts, please be sure to register for one of our future Community Engagement events.   

By: Michelle Nguyen, MHA, Member, Program Committee

Overview of Cybersecurity Threats and Ways to Minimize Risks virtual webinar was held on August 24, 2022.

Panelists were:

• Ash Goel, MD, Senior VP & CIO at Bronson Healthcare. Dr. Goel oversees the broad IT strategy for the organization and practices medicine on a part-time basis.
• Geeta Kapoor, VP Information Security, MSC Industrial Supply Co. Geeta Kapoor had the experience of working in the health industry from serving as VP & Chief Info. Security Officer at Beaumont Health.
• John Fowler, Deputy Information Security Officer, Henry Ford Health. John Fowler provides leadership and oversight in the strategic planning and execution of Henry Ford Health System's Enterprise Information Security Program.
• Jon Ford, Managing Director, Mandiant. Jon Ford leads teams to respond to breaches and crisis events worldwide. He also delivers executive thought about solutions to protect critical missions, infrastructures, and national security interests worldwide. He had worked for the FBI and the US government. 

The panel reviewed cybersecurity threats and ways to minimize risks. Many areas, such as the system's vulnerabilities to remote access, personal devices, Internet of Medical Things (IoMT), Internet of Things (IoT), and supplier channels, could be avenues for attacks. The panel highlighted that solutions of these securities have to work smoothly for everyone, such as home users, employees, physicians, nurses, etc.

Healthcare organizations should focus on prevention. The key takeaways were:

• All services and solutions should have built-in security from the beginning. Any legacy systems devices that are no longer supported should be removed from the network.
• Leaders foster a security culture. Everyone needs to be educated and mindful of security.
• All accesses need to implement Multi-Factor Authentication (MFA).
• The security department should frequently review and delete any compromised credentials.
• Healthcare organizations must audit and validate internal and external accesses and controls. Healthcare organizations can prevent future breaches by regularly reviewing these vulnerabilities, accesses, and credentials. 
• Executives collaborate with the security and IT teams to improve cybersecurity.

By: Michael Henry, Chair, Professional Development and Networking Committee

On Friday, August 26, there were 19 emerging leaders that attended the Fowling Warehouse networking event. It was a fun evening of networking, pizza, and games. Opening in December of 2014, the Hamtramck Fowling Warehouse was the first of its kind to open in the country. Fowling is a combination of football and bowling with the goal of knocking down the other teams ten bowling pins with a football before they knock over your own. The entire group had a blast showing off their skills in this unique game as friendly competition broke out on the two Fowling lanes the group reserved.

Midway through the evening, pizza and cheesy bread from Amiccii’s Pizza was served as everyone got the chance to pause the fowling activities in order to network and make some new connections. Our 3rd quarter events are typically a great time to welcome new Administrative Fellows and MCACHE members, so it was great to see some new faces in attendance.

Thanks to all who came out for an enjoyable evening with good company – we look forward to seeing you all at our future Professional Development and Networking events!

By: Kristin Shifman, Member, Emerging Leaders Summit Committee



On September 14, MCACHE Emerging Leaders hosted 140 emerging and executive leaders at Ford Field for the second MCACHE Emerging Leaders’ Summit. This event focused on “Leading as Your Best Self.”

Dr. Bill Moutzouros, MD, Chief of Sports Medicine at Henry Ford Health and Head Physician for the Detroit Pistons, and Dr. Ramsey Shehab, MD, Deputy Chief of Sports Medicine at Henry Ford Health and Team Physician for the Detroit Pistons, kicked off the event with a keynote speech on “How to be the Best Version of Yourself.” The moderator for this session was Angela DeLaere, MCACHE President Elect, President & CEO, Visiting Nurse Association and Bluewater Hospice.

Dr. Moutzouros and Dr. Shehab discussed how to be the best version of yourself personally and in your career. The keynote speech outlined holistic approaches to physical, mental, and social well-being and described how concepts of physical and mental preparedness in sports performance can be used in a professional setting.

Following the keynote presentations, attendees chose to participate within multiple breakout sessions and a tour of Ford Field. The first breakout session was a “Leadership/Personality Assessment” with Nancy Mauer, Principal, Sonder Haven LLC. The leadership assessment focused on helping leaders to recognize behavioral patterns and gain insight into how they manage themselves and their colleagues.  

Aligned with the Summit’s message of “Leading as Your Best Self,” a supporting session was available to discuss “Your Personal Brand” with Venus Smith, Senior Customer Success Manager, LinkedIn. In an ever-changing environment of virtual and in person work, building and maintaining your personal brand is an essential part of any career.  This session provided tactics for individuals to grow their person brand.  Venus explained the importance of having a detailed LinkedIn profile for job growth.

The last supporting breakout of the Summit was an interactive case study titled “Hitting the Ground Sprinting” with Medija Shaska, Director of Project Management Office, Emergent Holdings, as the facilitator. The case study challenged individuals to discover ways to combat changes and stress at work. The main leadership qualities of trust, compassion, stability, and hope were discussed.

To close out the Summit, attendees enjoyed a panel discussion regarding “What Does it Mean to Bring Yourself to Work?” The moderator of the session was Peter Watson, VP, Clinical Operations & Strategy, HAP, and the panelists were Denise Fair Razo, Chief Public Health Officer, City of Detroit, Darren Evans, System Pharmacy Manager, Rochester Regional Health, Jacqlyn Smith, Chief Strategy Officer, DMC Children’s Hospital of Michigan, and Michael Dixon, VP, Human Resources, Beaumont Health.

This distinguished group of healthcare leaders gave insight into tips and tricks for bringing your best self to work and methods for overcoming adversity and stressful situations. The panelists spoke on how to remain present in the moment, support the mission at hand, and deliver the quality outcomes. Panelists shared insights of servant leadership and how to best foster the team approach and strategies that are required to work in an ever-evolving healthcare industry.

Attendees also enjoyed a resume review booth sponsored by Lee Hecht Harrison (LHH) and a headshot booth by Michelle Renaud Photography. LHH provided feedback to attendees’ resumes while focusing on developing their accomplishment stories. Michelle Renaud provided headshot photos to attendees to be used for work and in upgrading professional networking pictures. The Summit concluded with networking and an afterglow.

The 2022 “Leading as your Best Self” Summit was the culmination of a years’ worth of work by the MCACHE Emerging Leaders planning team and showcased the power and potential of Metro Detroit’s young professionals in bringing healthcare organizations together. The Summit was also made possible with sponsorship from Beaumont Health, Henry Ford Health, Alexion, University of Michigan School of Public Health, Hall Render, Ultra-X Imaging, Visiting Nurse Association & Blue Water Hospice, and Bowling Green State University.  Lastly, we would like to thank Susan Stokes, David Brooks, MCACHE President, and Angela Delaere, MCACHE Present Elect.

By: Medija Shaska, MS, FACHE, PMP, Chair Communications Committee

On Tuesday, September 27, the Midwest Chapter of the American College of Healthcare Executives had the honor of hosting a virtual event, where 3 distinguished guests discussed the role of telemedicine in the field of psychiatry, the progress so far especially in the face of the pandemic as well as the next steps and future paths for this new channel of care.

The panelists and contributors to the discussion were Dr. Anton Babushkin, an experienced provider and entrepreneur, founder, and CEO of Startmywellness.com, Dr. Paresh Patel Medical Director and Ambulatory Clinical Chief at Michigan Medicine and Amanda May, Manager of Behavioral Health Integration Program at Henry Ford Health. The discussion was moderated by Stephen Mertz, COO at Sheppard Pratt Solutions, a division of Sheppard Pratt, one of nation’s largest and most well-regarded behavioral healthcare organizations.

The panelists touched on a lot of aspects including considerations of safety when providing tele-care, regulatory considerations, and reimbursements as vital to sustainability as well as advocacy for this relatively new profession.

Telepsychiatry was lauded for all the various new opportunities that it provides to patients, including the opportunity for the provider to engage with more than the patient, but also their family members or care takers, which has been helpful in many cases. Dr. Paresh touched on the limitations of technology when providing telepsychiatry, for example when providing group therapy. In terms of safety, Amanda noted the importance of safety protocols needed to help patients in crisis when providing virtual care and the work that HFH has done in that regard. Dr. Babushkin elaborated on the needed “human connection” when providing virtual care but noted that virtual care does provide more safety to providers in risk type situations. All panelists noted the need for further virtual training of providers, in order to use the technologies appropriately when providing such care.

Panelists discussed in length the shifting payer landscape, the new regulatory requirements that are popping up across the country but also the wide opportunities for further growth and innovation in this space, which they all hoped wouldn’t be stifled by any future regulation or even their lack off.

In all, this was a wonderful event, where attendees had an opportunity to learn more about behavioral health and telepsychiatry, and the expanded care that the use of virtual technology has given patients all over the country. 

By David Brooks, FACHE, President, MCACHE

MCACHE supported the Biennial Symposium of the University of Michigan's Health Management and Policy Griffith Leadership Center on October 7, in Ann Arbor. The 200 or so attendees heard from over 20 alumni and non-alumni leaders in healthcare including both health system executives, journalists, health agency leaders and government officials. 

The all-day program focused on policy and leadership issues including health equity, human capital and workforce challenges, leadership development, artificial intelligence and population health. 

The event was at the Michigan League and many members of the UM HSMP faculty and students participated along with many MCACHE members

By: Michael J. Hoeflein, PE, CHFM, MBA, FACHE – Administrative Director, Michigan Medicine

In earlier October I had the opportunity to attend the day and a half ACHE Virtual Leadership Symposium to soak in some of the latest trends in healthcare leadership. In this article I will share my experience attending a multi-day virtual event and highlights from the keynote speaker.

Overall, the virtual conference was well organized with eight one-hour sessions spanning the two days on topics covering inclusive leadership, leadership development, health equity, and sustainable health systems of the future. It was thoughtful of the event organizers to have breaks in between each session, and the late morning start of 10am provided a few early morning hours to do my day job. Sessions were all recorded and available immediately for viewing. As with many leaders, finding time for continuing education can be challenging, the ACHE Virtual Leadership Symposium simply delivered in the way of providing a good mix of leadership content, a flexible schedule, and after-conference content.  

The keynote presentation kicking off the symposium was presented by Melissa Swift of the Mercer company, a consultancy firm focusing on transforming the world of work. Ms. Swift is the Transformation Solutions Leader for the US and Canada markets. Ms. Swift’s presentation covered informative trends, analytics on workforce drivers, and suggestions to transform the healthcare work environment.

Why should workforce transformation be a priority for your organization?

Ms. Swift shared on a national level there is a massive labor shortage between job listings and unemployed people. This shortage translates to being roughly 5 million people short. On an industry level, data from Global Talent Trend shows that 82% of workers in healthcare are at risk for burnout. The combination of labor shortages and increasing employee burnout will very likely lead to reduced levels of patient care.

Workplace drivers impacting the healthcare labor industry - What is wrong with the work we do?

·        Work intensity - with reduced staffing levels impacting many HCOs, many leaders place the burden of maintaining the workload status quo on the remaining employees.  This results in work intensification, doing more work in the same increment of time. In healthcare pre-Covid, EMR was a leading driver of burnout. For inpatient care, a nurse could spend 4 hours out of at 12-hour shift on medical records. Work intensity is seen as providing the same care but packing more into the same job.

·        Performative work –work to show our work. Performative work is excessive reporting and status meetings, or sending more emails. Performative work can frustrate people resulting in staff looking for better opportunities.

·        Misunderstood work – when your boss doesn’t understand the work you’re doing. In the healthcare environment misunderstood work is pervasive. Healthcare generally has high experts in different areas, in a system designed to create experts.

Who is to blame, what is causing it, where are the break downs?

·        Work anxiety monster – that little voice that says people are lazy and people are slow, and we make management decisions based on this assumption.

·        Boss-baby customer phenomenon - started roughly around the dot.com era, the belief surfaced that technology would let us overdeliver for our customers. What happened was an over-rotation on customer experience at the expense of the employee experience. The new challenge is how do you balance the customer and employee experience?

·        The copy machine – encompasses the policies and procedures of an organization, an over-emphasis on copying past practices rather than innovating. For example, we tend to copy old requisitions or job descriptions in hiring practices and wonder why an organization doesn’t change. Often HCOs reward leaders for sameness and continuity and over rotate on pay compared to the role of making work better. The result is HCOs keep things the same when they want them to change.

·        Technology – data from Citrix found that 33% of workers deal with 10-20 different collaboration technologies in a day, 18% of those surveyed said they would quit just due to the use of bad technology at their HCO.

Unifying the employer perspective with the employee perspective on how work gets done is the new challenge or workplace transformation. Ms. Swift shared, to drive workforce transformation HCOs must change how work gets done, become a more attractive employer by understanding what amplifies and diminishes energy at work, and focus on how to create a good work experience.

Change how work gets done:

1.      Start with the work, what are the tasks being done.

2.      What is the right combination of humans and automation.

3.      What are all the ways humans can do the work.

4.      Allow talent to flow to the work, create a system where the wanting is rewarded.

Global Talent Trend research found: 52% of HCOs are redesigning work, 51% are implementing automation, 50% are investing in re-scaling and up-scaling, and 49% of HCOs are redesigning talent process, hiring, and learning.

What amplifies energy at work

1.      Authenticity – courageously be who you are.

2.      Financial security – look at overall picture for lower wage positions, remove the worry.

3.      DEI concerns – pay and promotions are being done fairly.

4.      High EQ managers – HCOs tend to pick leaders because of their financial or operation skill but not their EQ. Pick people with high EQ that amply the energy of their people.

What diminishes energy at work.

1.      Feeling replaceable, automation can be a concern and must be implemented strategically.

2.      Lack of flexibility, while some things cannot be flexible telemedicine, virtual care, etc, how do you create flexibility in other ways, scheduling or pay models.

3.      Lack of diversity

4.      Lack of development and career opportunities. This can be done for free in most cases

5.      Outdated technology

6.      Perceiving a slow-moving culture.

What should you be thinking about in terms of creating a good work experience, the (4) E’s:

1.      Enriching – stay connected to the purpose of what we are doing. At a job level, can staff see the impact of their day-to-day efforts.

2.      Efficient – is it easy to do my job? Technology and process can interfere. Some organizations are simply using fewer technologies in their day.

3.      Embracing – is this a diverse and inclusive work environment. Do people understand and appreciate other’s work?

4.      Empathy – am I being treated as a person. For example: there has been a boom in organizations offering pet insurance. Many people purchased pets during Covid. By offer offering a new insurance option, staff felt their organization should empathy toward their personal situation.  

By: Tyler Vogt - Chair, Emerging Leaders Community Engagement Committee

MCACHE's Community Engagement Committee collaborated with the Islamic Organization of North America (IONA) to host a Fall campus clean-up event on Saturday, October 22. We had a total of 18 participants attend the event, which included MCACHE members and family member from the Metro Detroit area and were able to completely fill the two on premise dumpsters with litter, tree branches, leaves and grass clippings. The specific campus areas that participants raked, swept, and cleaned were a park with a children’s playground, soup kitchen parking lot, Masjid parking lot, an alley way, and shop front sidewalks. It was an absolute pleasure for MCACHE to partner with the Islamic Organization of North America and we look forward to future collaborations.

To usher in the Fall season, all participants enjoyed cider and donuts during this event as well as a free t-shirt embracing our message of “Serve Lead Inspire” on the front and the MCACHE logo on the back. If you are interested in getting yourself one of these great looking shirts, please be sure to register for one of our upcoming 2023 Community Engagement events.  

12/2

Computational Pathology Emerging into Practice Medicine

12:00 p.m. - 1:30 p.m.

Virtual 

Join us for a panel discussion to talk about the latest advances in computational pathology and AI with experts in the field. Learn from the top healthcare experts from the comfort of your home!

Moderator:

Joseph Anderson, MD, Chief Medical Officer, Magpie Diagnostics

Panelists:

Giovanni Lujan, MD, Associate Professor of Pathology & Associate Director of Digital and Computational Pathology, The Ohio State University, College of Medicine

J Mark M. Tuthill, MD, Division Head, Pathology Informatics, Henry Ford Health System, Detroit

TJ Meyer, Chief Executive Officer, Pathware, Inc.

Fees:

$25 – MCACHE Member

$35 – Non-Member

$10 – Student

{Earn 1.5 ACHE Face-to-Face credits} 

*You must attend the entire time to earn the credits.

Deadline for Registration is November 29, 2022. Register today!

12/7

Adam Carlson, Senior Vice President of Advocacy, Michigan Health and Hospital Association

"State of the State" Address on Healthcare in Michigan

5:30 p.m. - 8:00 p.m.

Location: Beaumont Service Center

26901 Beaumont Blvd.

Southfield, MI 48033

Adam Carlson will provide a "State of the State" address on healthcare in Michigan --his update should be especially timely given the election! In addition, food and refreshments will be offered along with a networking session prior to the presentation. This event has become an Emerging Leaders staple and is always extremely informative and engaging!

Miranda Arens-Bennett

Katie Cox

Savannah Downs

Edith English, MSN, RN, NEA-BC

Nicolina Evola

Ryan Gutzky, MHA

Sohail Hassan, MBBS, MBA

Michael S. Kosal

Brian Lance

Jana Lekura, PharmD

Haley Medrano

Brittani Phinisee

Amanda Rancourt

Christina M. Richmond

Franz Salas

Logan Scheurer

Jennifer Shepley, MS, BSN, RN

Maren Simonte, MHSA

Natasha Smith

Hannah Spies

Lauren Waggoner, MHA

Peter Y. Watson, MD

Tyson Werner

Samuel White, Jr.

Tiffany Williams

Kimberly Winkle, MBA

Crystal Young

Dayna Zabrzenski-Hunter

David J. Gaffney, FACHE

Medija Shaska, FACHE

Kent Bishop, MD, FACHE

Mark S. Hausman, MD, FACHE

Amanda Kerr, FACHE

Lynn M. Carpenter, FACHE

Michael Hoeflein, FACHE

Lihua Dishman, FACHE

Stay up to date on MCACHE events at our website here

We want to hear from you… If you have suggestions or story ideas for the newsletter, please contact:

Chairs:

Medija Shaska, FACHE, PMP, Communications Committee Chairperson prishtina94@yahoo.com

Joe Cafferty, MSW, Communication Committee Vise Chairperson

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Susan Stokes susan-stokes@comcast.net

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Caitlyn N. Hakim caitlynhakim@gmail.com

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