Dear Colleagues, Despite the fear and heightened anxieties, we have seen solidarity and compassion through weekly stories of staff going above and beyond to help one another and our patients during these unprecedented times. The Customer Engagement and Development team has genuinely enjoyed compiling and showcasing the numerous stories of resilience, teamwork, and commitment every week. It has been inspiring to witness what you, collectively, have been able to accomplish while continuing to provide compassionate care and hope to our patients. Over the past three months, the Customer Engagement and Development Team had to rethink the way we work, quickly adopting to new ways of operating while embracing new digital technologies. Each potential roadblock has provided new efficiencies that has heightened our need to utilize digital communication tools. Our team has quickly learned how to navigate video conferencing, connect virtually with referring providers, and modified the way we provide communications. I would like to personally extend my appreciation for the members of my team, Brian Cooley, Victoria Knight, and Reiko O’Brien, for their continued support, diving into re-deployment at the attestation desk without hesitation, quickly shifting to remote work and continuing to support the communication needs of the Department of Radiology including developing and designing the weekly “ Behind the Mask ” pandemic publication.

“ Behind the Mask ” has been so much more than a Departmental newsletter, it has represented the continued hard work, dedication, and collaboration throughout the COVID-19 crisis. This will be the final edition of “ Behind the Mask ,” but it’s certainly not the end of our communication efforts. Ongoing strategic communications will play an essential role during recovery and reimagining as we work towards a new normal. As we navigate how to virtually connect and communicate with colleagues, our referring providers, and patients, we will continue to spotlight innovation, accept feedback, and communicate change to the Department through multiple digital communication channels. We want to hear from you! If you have any ideas on how we can enhance communications, please provide them here .  We have weathered the storm together, and as it begins to pass, we are still standing. We will start to recover and reimagine our new normal and come out of the storm, stronger together.

Christy Long Director, Customer Engagement and Development  Director, Brigham and Women’s MRI West Bridgewater  Department of Radiology  Brigham Health clong4@bwh.harvard.edu brighamandwomens.org

Nutrition & Wellness

Self-Care During COVID-19

Taking time to tend to your mental health now is more important than ever. Below are some small self-care suggestions that can make a big difference in your everyday life.

Hibiscus Iced Tea Sparkler

Enjoy this fresh and flavorful drink while you take some well-deserved time for yourself. Infuse with berries and mint to enhance the flavors even more.

Servings: 4  Ingredients: 4 cups boiling water 8 bags hibiscus tea 1/2 cup honey ice 2 cups sparkling water 1/4 cup mint leaves strawberries for garnish   Instructions: In a large pitcher, combine tea bags, honey, and boiling water; let steep 30 minutes to 1 hour, depending on how strong you like your tea. Remove tea bags. Add ice to pitcher and stir in sparkling water. Add mint. Refrigerate for 1 hour or until chilled. Garnish with strawberries. Serve. Recipe: Diethood

High Fives

What The Department Means To You The Department of Radiology has come together in extraordinary ways during the COVID-19 crisis. Thank you to all who participated in our Departmental survey in regards to what the Department means to you. We have compiled a graphic using words you have submitted that reflects our response during this time.

It's Who We Are Brigham Health expresses deep gratitude for its staff’s unwavering commitment to patients during the COVID-19 crisis. Brigham staff made many personal sacrifices to go above and beyond the call of duty each and every day. They worked tirelessly to ensure patients received expert, compassionate care. Please watch the video below: It's Who We Are

Who is Behind the Mask?

Rachel Ravesi was Behind the Mask!

Thank you to all who participated in Who Is Behind the Mask!

Safe Care Commitment The health and safety of our patients, families and staff is our top priority, so we are taking a comprehensive approach to prevent the spread of infectious diseases. We know that COVID-19 will be with us for the foreseeable future, so we’ve implemented numerous measures to provide the safest possible environment. Learn more about our Safe Care Commitment on  PikeNotes .

Internal Resources

Expanded Mental Health and Well-Being Resources New resources have been added to the  mental health and well-being  section of Partners Pulse, including expanded resiliency trainings for clinical staff, webinars from McLean and more. There are many ways this crisis might affect your mental health and emotional well-being. Learn more about the available support and resources at Brigham Health on PikeNotes .

Brigham Health Gratitude Board The  Brigham Health Gratitude Board  captures shining moments and enables staff to recognize each other. Your stories remind us that we are stronger together. Take a moment to share your message of thanks, support and encouragement with your Brigham colleagues to read when they most need it.

Reflection Rooms Now Available Are you looking for a quiet moment alone? There are now three Reflection Rooms available for all employees to use. These Reflection Rooms are single-person rooms with comfortable seating, dim lighting and mindfulness resources, and they are intended to supplement existing spaces like Caritas rooms and the Chapel. Reflection rooms are located in  Mid-Campus (near the E elevator) , on  Braunwald Tower 4A  and on  Shapiro 3 . View a map of all locations  here .

Are we missing something? Submit content for this weekly communication or provide us feedback here .