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April 20, 2021

Distribution: All Active Volunteers

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Featured Update - Engage

Survey Due on Friday, April 23rd

Please check out the below information on the Engage survey that is currently live and complete by Friday, April 23, if applicable:

Change Management Survey (Wave 1B, Phase 2) - All members of chapters that went live on Engage in February 2021 are asked to complete this survey. The short survey allows volunteers to provide feedback on the Engage roll-out effort and how it prepared them to go live in Engage. Results will be distributed via email in May.

Survey links are being sent to individual volunteer emails directly from the survey platform. The initial survey invitation was sent on April 6th, with a reminder email being sent on April 14th. Please check your spam/junk folders for the invitation if you don't see it in your inbox.

Change Management

Wave 1B: Chapters that went live in February have attended their first listening session and are in the process of completing the satisfaction survey around the roll-out approach.

Wave 2: Nearly all of the April go-live chapters have now transitioned to Engage with the rest set to roll on over the next 2 weeks. There is also one district set to go live the first week of May. These groups are preparing to attend their scheduled Data Migration and Chapter Configuration review sessions. Chapters that went live in March will be participating in their first listening session next week.

Wave 3: June go-live chapters continue working to clean up their CORE data in preparation for the transition and are implementing their chapter and/or district-wide training plans as they begin gaining access to the sandbox environment. July go-live chapters have officially kicked off their transitions. They are also cleaning up their CORE data and will begin receiving SCORE HQ delivered trainings next month.

Product Development

Over the past month, the below releases have been made in Engage:

Engage Release Notes - 4/19/21

If you would like to receive Engage release updates in your SCORE email inbox please sign up here. You will receive a message letting you know about changes and improvements shortly after the release has been completed and undergone verification.

CLIENT SUPPORT

Restaurant Revitalization Fund Update

The Restaurant Revitalization Fund content on sba.gov can be accessed via www.sba.gov/restaurants or www.sba.gov/restaurantes for Spanish. What this means: Anyone (SBA staff, Resource Partners, members of the public, etc) can now access a sample of what the application will look like, as well as a program guide with detailed explanations.

This website is NOT where people will apply for the program. That portal will be opened in the coming weeks. More information to follow.

Upcoming Live Webinars for Small Business Owners

April 20: What the Most Successful Businesses Are Doing in 2021 - Trends You'll Want to Jump On Now

April 22: Reach Customers Online with Google

April 27: Plan Your Website for Online Success

VOLUNTEER SUPPORT

Volunteer Engagement Survey 2021

SCORE's annual Volunteer Engagement survey launched April 6th and is live through May 7th. Your feedback on this survey helps SCORE as an organization to improve and create a better volunteering experience.

Note - This survey was sent to all volunteers listed as Active as of February 28th.

You should have received an email from pwcsurveysupport@us.pwc.com with a link to the survey. Reminder emails will be sent each week as well from the above address. Be sure to check your junk/spam folder if you do not see the email initially. If you don't seem to have received the survey link (and you fit the criteria mentioned in the note above), please reach out to us_surveysupport@pwc.com.

National Volunteer Month

Have you seen the updated Volunteer with SCORE page on score.org? It was recently updated to include volunteer spotlights, 2020 client impact data, frequently asked questions, and more information on the various volunteer roles within SCORE.

National Volunteer Month is a great time to focus on your volunteer recruitment efforts. A great way to do this is through VolunteerMatch, the leading platform for volunteer recruitment. SCORE National has provided all chapters with a free premium account which gives chapters the ability to post unlimited opportunities. Templated opportunities for various roles can be found on the Support Center for chapter use: How to use VolunteerMatch to Recruit New Volunteers. If you have any questions regarding VolunteerMatch, please email marketing@score.org.

For additional ideas on how to celebrate or promote National Volunteer Month, please visit the Field Marketing Editorial Calendar .

Opportunity to join the Diversity, Equity, and Inclusion Advisory Council (DEIAC)

The responsibility of the DEIAC is to support executive leadership in the implementation of SCORE’s strategic roadmap for diversity, equity, and inclusion. SCORE will be adding new members to the DEIAC.

Please see the description of the role and responsibilities attached.

If interested, please email Pat Ripple, pat.ripple@scorevolunteer.org before May 4, 2021.

WEBINAR & EVENT INFORMATION

Featured Volunteer Webinar: Top Performers Panel!

Join us on April 22nd at 12 PM EST to hear some tips and tactics from some of SCORE's top-performing mentors from around the country. This panel of volunteers will share their methods and approaches for effective mentoring.

Be sure to bring your own questions, and we will have them addressed as well!

Registration Link

Social Media

The monthly Social Media Webinar is this Wednesday, April 21, at 2:00 PM EST. If you have not yet registered or would like to review previous webinars, you can do so through the Support Center: Social Media Webinars .

Inclusion and Diversity Networking Hours

All volunteers and staff are invited to the monthly networking meetings brought to you by the various I&D National Steering Committees. A conversation starter may be announced in advance. Join and meet your fellow volunteers across the country!

Black American Committee Networking Meeting:

Thursday, April 22nd at 4 PM EST - Registration Link

Women's Committee Networking Meeting:

Friday, April 23 at 1 PM ET - Registration Link

Hispanic Volunteers Networking Event:

Monday, April 26th at 1 PM ET - Registration Link

Marketing and Webmaster Webinars

If you missed this month’s Marketing or Webmaster Training Webinars, you can review the recording and presentation slides on the Support Center:

SCORE FOUNDATION & PARTNER INFORMATION

SCORE Foundation Marketplace

Please visit the Foundation Marketplace for current partner discounts and special offers such as a special SCORE FedEx Shipping Discount.

1165 Herndon Parkway

Suite 100

Herndon, VA 20170

Tel: 1-800-634-0245

Email: help@score.org

Website: help.score.org

CONNECT WITH US:

Funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.