Dear all, We don't know when the pandemic will be over or when our lives will return to some degree of normalcy. But we want our customers to know that when they are ready and comfortable to travel once again, we will be ready to welcome them back to a safe, clean, sanitised aviation environment.   With regards to our Cancellation Policies , we want to reassure you that we will remain flexible on our commercial policies so that you can have the peace of mind when making any travel arrangements into the region.

SCHEDULED FLIGHTS In line with our current policy, for amendments and cancellations made up to 48 hours prior to departure, no penalty will be charged. Payments will be refunded in full on request (less any applicable administration fees) or held on account for use on a future booking. For amendments or cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged. Up to 48 hours prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. If there is a difference in fare (depending on seasonality), we will honor the fare at which the travel was first booked. The above policy applies to Coastal operated flights ONLY. All flights booked through Coastal with other operators will be subject to the amendment and cancellation policies applied by them.

PRIVATE FLIGHTS For amendments or cancellations made up to 14 days prior to departure, no penalty will be charged. For amendments or cancellations made between 2 and 14 days prior to departure, 20% of the total cost of all flights for the booking will be charged (or the deposit charged at the time of the booking). For amendments and cancellations made within 48 hours of departure, 100% of the total cost for the canceled sectors will be charged. Up to 14 days prior to departure, customers can also choose to postpone their travel for up to 12 months, with no penalty. Postponements received between 2 and 14 days prior to departure, will attract a 20% penalty. If there is a difference in fare (depending on seasonality) we will honor the fare at which the travel was first booked. The above policy applies to Coastal operated flights ONLY. Where flights have been sub chartered to other operators, the amendment and cancellation policy of the other operator will be applicable.

GENERAL For guests who have booked with a travel agent, please inform your agent of your intent to amend or cancel your booking as soon as you are able. For guests who booked directly online through www.coastal.co.tz, you are kindly advised to send cancellation/amendment requests to reservations@coastal.co.tz Please be sure to receive a confirmation in writing from us for all amendments or cancellations. If we have not confirmed the amendment or cancellation within 24 hours, please resend your request until you receive confirmation that it has been received and actioned. We thank you for your patience and understanding, as we deal with the large volume of contacts being experienced currently.

Thank you, The Flying Safari Team!

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