SERVING THE COMMON INTERESTS OF LODGING OWNER/OPERATORS SINCE 1946
September 1, 2021
Hotel Guests Want More Out of Loyalty Programs
Hotels Struggle To Do More With Less for Guests Who Want More For Less
Hotel loyalty programs have changed as guests have changed during the pandemic, hoteliers said. (Getty Images)


NASHVILLE, Tenn. — Hotel loyalty programs might be due for an upgrade.
During the "Does Loyalty Have a Shelf Life?" panel at the 2021 Hotel Data Conference, hotel executives with specialties in revenue management and sales and marketing discussed some of the loyalty trends that emerged as travel reopened from the COVID-19 pandemic.

Vickie Callahan, senior vice president of revenue generation at Atlanta-based Peachtree Hotel Management, said a spike in leisure travel throughout the summer made the loyalty data a bit muddled.
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September 7 to September 19
Have Fun While Supporting the Lodging Industry

Enjoy life with a trip, a getaway or a staycation won on CLIA Dollars for Scholars. And you will be helping a deserving student become a hospitality professional while expanding the pool of trained managers.

Contact: Chris Middleton cmiddleton@clia.org 925.478.0929

With the rise in remote work over the last year and a half, a new trend has emerged: American workers are increasingly fearful of employer surveillance. A new Elements Global study analyzed Google Search Trends and found that the top HR-related queries focus on remote and workplace monitoring.
The Airbnb community’s support for Afghan refugees
By Airbnb

Over the past several years, the Airbnb community has opened thousands of doors to those in need. Airbnb.org – an independent 501(c)(3) nonprofit organization dedicated to facilitating temporary stays for people in moments of crisis – has helped to shelter those displaced by natural disasters, and offered hundreds of thousands of places to stay and peace of mind to frontline workers...
Only One Month Left to File ERC Credits -
Don’t Miss Out
By Larry Mogelonsky, hotelmogel.com

While most hoteliers have already filed for the Paycheck Protection Program (PPP), few realize that this filing does not preclude them from filing for ERC. But you must act now. That’s right, you have until the end of September to file for your Employee Retention Credits (ERC).

Have You Checked Your Room Type Production Lately?
By Ira Vouk, 4hoteliers.com

As hotel markets begin to see demand return, revenue managers now need to start conducting some housekeeping on their strategies rather than just reacting to the inconsistencies in the market.

Room type efficiency analysis is...
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