SEPTEMBER 2021 EDITION |
Sponsored by Smart Energy Water
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What a Week! CS Week That Is! |
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The past 18 months remain an era we’ll talk about for years to come. Pandemic lockdowns, social distancing, mask requirements, vaccinations, work from home, remote school… the restrictions and exceptions seem endless. Everyone has a story or two to tell of how they survived and thrived; some also have stories of loss.
Despite these uncertain times, CS Week opted to plan and deliver a hybrid 2021 conference experience. Certain venues would be virtual; some live, in-person; and others both.
Below, we salute the six venues and their resourceful planning teams, the 800+ attendees who enjoyed reconnecting face-to-face and the opportunities for professional growth and learning that made CS Week 2021 attendee memories on August 16-19 in Tampa, FL.
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Watch for an email broadcast at the end of September announcing Fall 2021 Newsline. This digital-only edition will be posted to csweek.org on September 30. It will feature highlights of Tampa’s conference experience, these venues and their speakers and activities, plus attendee interactions. Lots of photos will showcase the Week including the Exhibit Hall where 70+ vendors set up booths and met personally with utility professionals looking for products/services to meet CX lifecycle needs. Find out who won CS Week’s signature vehicle giveaway winner and prize winners at the Women in Utilities Sunrise Event. It was an exhilarating Week. If you were there, you understand. If you weren’t, we hope you’ve registered for VIRTUAL TOUCH.
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Coming Soon to a Device Near You
September 13 - 16
2021 VIRTUAL TOUCH features a scheduled remote conference experience. It includes recorded content from the in-person CS Week 2021 in Tampa PLUS new, “live” workshops and supporting sponsor webinars that Tampa’s registered attendees can access too. Watch for an email broadcast during the week of September 6-10 announcing the pre-recorded and “live” schedule.
2021 EXHIBITORS and SPONSORS remain available via the Attendee Hub. They are ready to engage with registered attendees to showcase their products/services with personalized demonstrations and consultations.
REGISTER today to catch up on Tampa keynotes, workshops and presentations AND tap into new content available during 2021 VIRTUAL TOUCH.
Registered attendees can enjoy access to all VIRTUAL TOUCH content at times that best fit their personal calendars after 9/17/21 and through 10/15/21.
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Contact Julie Shankles at 903-893-3214 or 903-821-8631, Monday – Friday, 8:00 am – 5:00 pm CST for registration questions regarding CS Week VIRTUAL TOUCH.
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For registration information about these CS Week venues, please directly contact: |
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Get Your Read On for the Next 2021 Book Club Meeting
Her name is practically a household word. Her book title has become a professional mantra to millions. Sheryl Sandberg, Facebook’s chief operating officer, is the author of Women in Utilities’ fourth 2020-21 book selection, Lean In – Women, Work, and the Will to Lead. Get your copy today and be ready with your stories of key successes and missed opportunities when leaning in impacted your career.
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Join your CS Week Women in Utilities colleagues across North America on September 24 at 2 pm EST
for a lively review and discussion of this bestseller.
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“Lean In is intended for professional women to help them achieve their career goals and for men who want to contribute to a more equitable society. The book argues that barriers are still preventing women from taking leadership roles in the workplace…. Sandberg claims there are also barriers that women create for themselves through internalizing systematic discrimination and societal gender roles. Sandberg argues that in order for change to happen women need to break down these societal and personal barriers by striving for and achieving leadership roles. The ultimate goal is to encourage women to lean in to positions of leadership because she believes that by having more female voices in positions of power there will be more equitable opportunities created for everyone.”
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Have questions about Women in Utilities or how to get involved? Interested in helping plan 2021-22’s yearlong content and engagement activities?
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Announcing a New Podcast Series That Targets Our Executive Audience |
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Gregg Knight
EVP, Customer Transformation &
Business Services
CenterPoint Energy
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Anywhere, anytime. That’s the expectation today’s consumers hold for service delivery. Consuming information and keeping up-to-date on industry trends follow the same script. Utility executives, striving to maximize busy schedules, want to integrate professional development while doing other things, like driving or exercising. Enter our newest learning channel: CS Week Connect.
Covering topics at a strategic level, Gregg Knight is the host of CS Week Connect, conversations with executives about escalating issues and challenges facing today’s C-Suite released bi-monthly. Download the first CS Week Connect podcast now:
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July’s podcast, the first featured CS Week CEO Rod Litke interviewing Knight and setting the benchmark for future conversations that Knight will lead: forward-thinking, relevant, stimulating. Lasting 20-25 minutes, upcoming podcasts will set up Knight interviewing and chatting with respected utility execs about topics like: |
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- Post-Pandemic Bad Debt
- Reliability and Resiliency
- Advanced Use of Analytics in the CX Lifecycle
- New Roles and Responsibilities of Today’s CCO
- Competition for Commercial Market Share and Your Utility Brand
The next CS Week Connect podcast will be released in November 2021. An invitation email targeting executives will broadcast every release; non-executive level utility professionals are also welcome to access the series.
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Have questions about our new channel or ideas for future podcasts? Contact Lisa Collins for more information. |
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EVCx Forum Webinars On a Roll.
Next on the Calendar:
September 21, 2021 | 1 pm EST | via Zoom
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If you are involved in the electrification of transportation operations and strategies at your utility, consider becoming an EVCx member. This group, representing dozens of North American utilities, has moved from a single Conference event to a monthly virtual educational/networking experience. Members realize the value of immersing themselves in emerging technologies and sharing successes and lessons learned along the way.
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Medium/Heavy Duty Fleet Conversions – The Challenges and Opportunities!
Keshav Sondhi, VP, Fleet and Sustainability, US Foods (formerly Sr Mgr, Fleet Engineering, Pacific Gas and Electric Company)
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“The EVCx Forum is where utility EV staff from across North America and around the world are sharing industry best practices for the benefit of their respective utilities and the customers they serve.” |
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Dave McKendry, retired senior fellow at the Canadian Electricity Association/current CS Week board member, and his EVCx Forum advisory board have booked monthly webinars through November 2021. Each features helpful and experience-driven content along with networking and discussion time. To register for the September webinar or receive links for May - August 2021 webinars, please email McKendry or call him at 613-889-9836.
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CS Week | 903-893-3214 | info@csweek.org | csweek.org
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