To our valued clients:
We are happy to announce per Governor Abbott's Executive Order GA-23 issued May 18 allowing therapeutic massage establishments to reinstate service, we will reopen for business on Friday, May 22 at 9 am! Thank you to all of you, our amazing clients, members and our staff for being so supportive and loyal during our temporary closure. If you haven't done so yet, please contact us now to book your next appointment! We are looking forward to seeing you again.
Please note that phone lines are currently forwarded to a limited staff working remotely until Friday. Therefore, if you are contacting us before our May 22 reopening date, we prefer that you please email your appointment request to lakewood@elementsmassage.com for better handling and we will contact you shortly for confirmation.
Safety, cleaning and disinfecting has always been a standard operating practice in our studio. We regularly clean and disinfect all common areas and massage rooms. During this period of heightened concern, we have implemented additional preventative measures that meet or exceed current CDC and OSHA guidelines, including:
- Enhanced personal sanitation and hygiene procedures for our studio team members which includes washing and disinfecting hands repeatedly throughout the day and before/after interactions with each client.
- Enhanced cleaning and disinfecting of common areas throughout the studio including counters, door handles, restroom, and massage rooms.
- All staff will be wearing masks.
- Clients are also required to bring and wear their own mask when entering and exiting the studio and while in all common areas.
- Clients are asked to wait in their car, call the studio when they arrive and enter the lobby 5 minutes prior to their scheduled appointment time (unless they receive notification the massage therapist is running behind) to complete their temperature check and health screening questionnaire.
- We will be taking no-touch temperature readings of all staff and clients upon entering the studio. A temperature of 100.4 or greater will cause your appointment to be rescheduled with no late cancel fee charged.
- We will be conducting a brief health questionnaire with clients at the point of the appointment booking asking the following: 1) Have you been asked to self-isolate or quarantine by a doctor or a local public health official in the last 14 days? 2) Have you experienced any cold or flu-like symptoms in the last 14 days (fever, cough, shortness of breath or other respiratory problem)? 3) Have you had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days? If the answer is yes to any of these questions, the client must reschedule at least 14 days later. Employees will answer the same questions and will not be allowed to work if the answer to any question is yes.
- We have implemented an additional 15-minute period between all sessions for enhanced cleaning and disinfecting of our massage rooms. This additional time allows our EPA approved, hospital-grade disinfectant a full 10 minutes of required wait time to work.
- All blankets have been removed from massage rooms until further notice. For warmth and to protect modesty, we will utilize additional sheets. Blankets will be made available upon special request. The sheets we use are professionally cleaned by an outside service that puts the sheets through a hospital-grade disinfecting and sterilization process that exceeds current state and OSHA requirements for our profession.
- We have also asked staff to stay home if they are feeling ill.
Since a massage session is a one-on-one experience in separate massage rooms and there are never groups of people in the studio, we have a lot of control over keeping surfaces sanitized, maintaining adequate social distancing, and setting appropriate parameters for each client's session. We will continue to review and adapt our safety and sanitation protocols as necessary to ensure we are providing a safe and welcoming environment for our staff and clients.
We encourage you to also take appropriate precautions and if you are feeling unwell or have been at risk of exposure, please contact us to reschedule your appointment.
We are committed to doing everything we can to keep you healthy and appreciate your diligence in helping us keep our community safe.
Please stay safe and healthy,
Your Elements Massage of Lakewood Team
