Providing world-class service is a conscious decision. It’s not something that can or should be begrudgingly done. It should be heartfelt, and make your customers feel like you are genuinely interested in their well-being.
So, how can this all be translated into action steps? We can go through the usual list that contains things like “smile, anticipate needs, follow-up on customer complaints, etc.” Even attentiveness, warmth and competency are fairly common action items. One thing that I’ve noticed that separates some of the best service from the rest is gratitude. Often times, the best service comes from people who exude a strong sense of gratitude.
These people are appreciative for not only having a job, but also are happy for the opportunity to serve others. It’s unmistakable. There seems to be an inner joy that may or not be reflective of their socio-economic place in the world. But the joy that they infuse into their service makes them seem abundantly wealthy. You almost look at them in awe. Even more beautiful is how they manage to make EACH customer feel uniquely special.
Takeaway: Acknowledge and celebrate those service superstars whenever you see them. Chances are that they don’t get nearly the type of recognition you might expect.
