FAQs: What will be changing?
The following systems will be changing. Please note that most of these changes are on "the backend," the only requirement of members to switch over will be to create their member profile.
Membership Invoicing:
Renewals for 2023 Membership will be completed in November, all entered from the new database. Membership notices will first be emailed to the contact on file. Even if the company's member profile is not set up, invoices will still be sent to the email on file. Delinquent members will be mailed a "hard copy" of the invoice after 30 days.
Payment & Autopay:
In our new system, members will have the ability to store a form of payment for quick access and checkout online. The system also has the ability to set up auto-pay for membership renewals. These are two features we have been asked by our members to provide, and we're excited that we can now do so!
Please note: Credit card information is not stored with the LMTA, its staff, or within the database but rather through the credit card processor. Your data is safe and secured, with top-notch encryption like with many stores across the internet.
Membership Information:
Membership information, including office address, phone number, email address, company branches, service type, employees and communication preferences, can all be updated through the member portal.
Registering for Events:
Event registration will still be handled exclusively online, with a self-service feature for members to sign up and pay for events at any time. If you have registered for any of our upcoming events, including the Courtesy Vehicle Inspections or Membership Management Forum (Mongoose Method Litigation Training), the staff will manually enter your registration into the new system.
For all future events, registration and payment will be held exclusively in our new system. Members will be able to register for all events online, and as always, the LMTA staff is available to help via email or by calling the office.
The LMTA Website:
The design and layout of the LMTA website will be updated to integrate with our new system. While the website will look different, the address will remain www.lmta.la.
Emails from the LMTA:
Currently, broadcast emails from the LMTA (including this email) are hosted through Constant Contact. In the coming weeks, we will start sending broadcast emails (including the weekly newsletter Truck Talk) through our new database. Members will also have the option to opt-in and out of certain emails, such as Truck Talk, Capitol Corner, etc.
Emails will still come from either staff members or LMTA Communications and will keep much of the same format and look. Because we are switching services, depending on your company's security settings, emails may go to junk or spam. We ask that if members are not receiving communications from LMTA after the October 1 launch date, they check these folders and their email settings.
