OPE Quarterly Update May 2021
Your resource for delivering consistent patient and family centered care, where all patients and their family are welcomed, respected, and involved as partners in shared decision-making to design and manage a comprehensive care plan.
|
|
Patient Experience Week Recap |
Last month, Michigan Medicine celebrated Patient Experience Week. Though we were virtual, we saw many colleagues join participate in the events. If you were not able to attend or want to watch again, recordings and resources are available now in the links below.
Bright Spots posters - virtual poster session highlighting teams improving the patient experience in their areas.
Plain Language Pledge - virtual pledge event where faculty and staff learned plain language alternatives to complex medical terminology.
|
|
|
Learning Opportunities with OPE
Culture as a Lens into Grief (An Office of Patient Experience & Interpreter Services collaboration)
This event will visit ethical dilemmas within different cultures, how to navigate patient/family experience during end of life events and considerations of culturally conscious care.
PX 101: Patient Experience Learning and Development
Patient Experience 101 (PX 101) is a comprehensive, engaging learning opportunity to build patient experience knowledge and skill for all faculty, staff, and learners at Michigan Medicine.
They offer foundational, engaging educational opportunity to support and enhance our culture of patient experience excellence.
Register for upcoming classes through MLearning.
Patient Experience, Empathy and What Matters Most to Patients and Families
- June 10, 2021 - 3-4 p.m.
- July 8, 2021 - 3-4 p.mm
Measurement, Service Recovery, and Reconnecting to Purpose
- June 17, 2021, 3-4 p.m.
- July 15, 2021, 3-4 p.m.
Beyond Readability Formulas: Writing Clear and Effective Patient-Centered Educational
Materials focuses on plain language guidelines for writing and design. Registration is through MLearning course code: PEHL-10002.
Upcoming classes for 2021:
This class is also available as an online training module via MLearning. The activity code is UMHS-52601.
|
|
David Miller, M.D. - President of UMHS |
|
|
Leadership Focus on Patient Experience |
Enhancing patient experience. With consistent focus on high reliability, empathy, and listening, we will improve our communication skills and ultimately make a positive impact on the experience of our patients.
It is critically important that we continue to educate all of our faculty, staff and learners in how to further enrich the experience for all of our patients and families.
|
|
|
Patient Story Library: Mitsy Morris |
In recognition of Mental Health Awareness month, we are sharing the patient journey of Mitsy Morris.
After years of battling depression and being misdiagnosed with bipolar disorder, Mitsy became critically ill and had a near-death experience. After her recovery, she became motivated to get properly diagnosed and treated. Mitsy is one of the first patients of Michigan Medicine’s Partial Hospitalization Program, an in-patient day program. Learn more about her experience.
|
|
|
|
|
OPE teams' efforts to show faces and smiles behind the masks |
Button Project
Masks have become a critical safety measure to protect employees, patients and families from potential COVID-19 exposure. But they may also make it difficult for some patients to recognize their care teams.
The “button project” aims to reduce patient anxiety and build trust with care teams, particularly for children who may be more apprehensive during care and treatment.
Clear Masks for Patients and Providers
The team of ASL interpreters with Interpreter Services, realized that many Deaf and Hard of Hearing patients were facing challenges with communicating with their providers when masks became mandatory.
Many Michigan Medicine providers have recognized that wearing clear masks has benefited patients, regardless of their hearing needs.
|
|
|
LGBTQ+ Health: A Collaborative of Care |
At Michigan Medicine, various providers work to bring gender-affirming and other forms of equitable care to patients on a daily basis.
In a recent conversation, Michigan Health spoke to three of these individuals, Geoffrey Barnes, M.D., a cardiologist and vascular medicine specialist, Katherine McConville, M.A., CCC-SLP, a speech-language pathologist and Amy Jacobs, LMSW, a social worker and mental health expert, to get their perspectives on these issues.
|
|
|
Physician Relations & Outreach |
|
Physician Liaisons are responsible for cultivating and promoting physician engagement that will lead to long lasting referral relationships with Michigan Medicine. Here's a perspective from Georgina Koch, a physician liaison team member:
My outreach focus is the local and I-69 (Livingston County and Flint) planning regions. Over the past year, I’ve been working closely with the Brighton Center for Specialty Care leadership team to promote adult, pediatric and ancillary services at their location. Referring physicians are thankful to have a Michigan Medicine resource that touches base with them routinely to understand their referral needs, shares Michigan Medicine resources that will benefit their practice and patients, and promote Michigan Medicine’s physician expertise.
Recently, Dr. Bipin Desai, pediatrician in Brighton, stated, “I’m so appreciative that someone from Michigan Medicine continues to check on me and my office, especially throughout the COVID pandemic. It’s really nice and helpful. Thank you.”
|
|
|
|
|
|
|
|
