Effective July 14, 2021, Mercy Care is partnering with Pyx Health to build connections with each eligible member to bridge the gap between their needs and Mercy Care's resources—all while providing a friend who cares.
Real-time companionship and encouragement
The friendly robot, Pyxir, and the Pyx Health Compassionate Support Center make for a helpful combination of both empathetic technology and human support. With the Pyx Health program
mobile application, our members can:
- Access resources, screenings, and Social Determinants of Health (SDOH) needs. In addition to providing quick and easy access to Mercy Care’s resources, the Pyx Health program also regularly screens for loneliness, depression, anxiety, and SDOH needs (housing, food, childcare, etc).
- Chat with Pyxir. Pyxir provides 24/7 encouragement, humor, and self-management strategies based on a member’s daily mood and wellness selections.
- Get human support. The Compassionate Support Center is there to assist members over the phone - making them feel heard, seen, and helped in times of need with a referral to our Mercy Care care team or a community-based organization.
Pyxir responds immediately to high screening scores with empathy and care, while the Compassionate Support Center follows up within 24 hours. The Pyx Health app supports members outside of the care setting, relieving the burden on staff and allowing your team to do what you do best.
Signing up is easy!
Members can use their smartphones to go to www.HiPyx.com or lean on the Pyx Health team by calling 855-499-4777.
Attached please find the member flyers for the Pyx Health Program for Complete Care and RBHA. We encourage you to print and post the flyer in your office for our members/your patients to see. You can also reference this provider flyer for you and your staff.
You can find this notice and all other provider notices on our website.
Thanks for all you do!
