The volume indicators show definite downward trends, however, with any data set, we see outliers. Some dealerships just aren’t suffering as severely as others.
Are there decisions or choices dealerships are making that impact their fixed operations performance during this time? How do you influence your parts and service volumes? Are you measuring the right things?
As Fixed Ops Managers, your job is simplified to two main goals:
- Write more tickets
- Increase the amount on tickets
If you’re approaching Fixed Ops the way you were in January, you’ll have a hard time succeeding in this environment. How do you empathize with your customers’ needs while proactively providing for them? Join the discussion with
Keith Ely,
Mark Martincic,
Gary Weisbaum, and
Amber Kelzer to understand your influence on Fixed Ops volumes.
