Individual Market Broker News
In response to the COVID-19 public health crisis, CareFirst BlueCross BlueShield suspended termination notices and invoicing for individual members scheduled to be terminated in the months of
March,
April or
May. Grace periods for this population were also extended. Beginning mid-May, invoices for approximately 2,500 individual members will begin mailing and these members will be notified of their future termination dates.
Members will be able to retain coverage by paying premiums to date or requesting premium deferral on a case-by-case basis. They can also elect to terminate their policy back to the last date their premium was paid as long as there have been no claims.
Frequently Asked Questions
Were the impacted members notified?
Yes. Members received arrears letters and phone calls advising them of their delinquency status. Members were made aware of various payment options available through CareFirst.
Will members receive multiple invoices or one final bill?
Members will receive multiple invoices and will have the opportunity to pay premiums to date to retain their coverage, if they wish.
Does this affect members already in the Deferral Program?
No. This process does not impact members already in the Deferral Program.
Will CareFirst reprocess previously rejected and/or pended claims?
Yes. We have identified any claims that may have been denied and they will be reprocessed.
How can members request payment deferral? Haven’t the deadlines passed?
Members can request to be considered for one of the current deferral options even though the deadline has passed. These requests will be handled on an individual basis.
