Resolve to Get Ahead During Rainy Weather Downtime
Working on your business during the winter months can yield fruitful improvements that will boost your results throughout 2022. Here are 5 things you can start now to get ahead:

Get excited about growth. Instead of pointing out potential problems, take a positive approach. Focus on the opportunities that come with expansion. The market is in your favor; find ways to say “yes”.

Develop a people plan. Implement strategies to find and retain key people in your company. Tune up your recruiting resources including on-line job postings, a career page on your website and an employee referral program.

Grow your team's capabilities with training.  Stop trying to do everything yourself. Develop other leaders in your business. Take advantage of the slow season to work on crew leader development, technician training and correcting skill gaps.

Adopt more efficient processes. Review the bottlenecks and frustrations that challenged your team in 2021 and develop solutions. Analyze your processes to pinpoint where things break down.

Drive your business with data. Optimize your software to track your costs better and to adjust pricing dynamically based on backlog, route density and more.  When your managers have the right information, they make better decisions.

Put some time on your calendar. Schedule a meeting with us if you need ideas, resources – or just moral support. Let’s hit the ground running this year!


The Team at Aqua-Flo Supply

Aqua-Flo is Hiring! Check Out a List of Our Open Positions
Know a friend or family member who is looking to build a career with a fast-growing landscape / irrigation industry leader?

We're hiring for many positions throughout Southern California. Visit our website or click here for more information.
We Are Your Erosion Control Product Headquarters
With the rainy season officially here, it's time to protect job sites from the perils of soil erosion, debris flows, and mudslides. 

Aqua-Flo offers a full line of erosion control products - and convenient delivery to your site.

We offer professional-grade erosion control mats, straw wattle, silt fence, jute netting & sand bags. We also carry stakes, staples and accessories needed for professional installation too.

Avoid costly problems, fines from not meeting government requirements and get a head start on the re-vegetation and regrowth of disturbed areas. Now is the time to make sure your job sites are compliant with storm water runoff regulations.

Get Ahead of Inflation to Avoid Profit Declines
Start planning for inflation's impact to your business in 2022.

Don't ignore manufacturer price increases. Raise your prices when you know your costs are increasing. Lock in better pricing by taking advantage of early buy opportunities.

Beware of wage increases. All contractors are trying to hire more employees to keep up, and are facing a reduced labor pool. Poaching others' employees with a higher offer has become common. Supply is likely to stay tight for awhile with the decimation of the H2B program, early retirements and the loss of workers to higher-paying infrastructure jobs.

Inflation is a reality. You must act quickly to adjust your pricing, or your job-by-job profit will quickly evaporate.
Stop Carrying Multiple Accent Light Fixtures & Lamps
One Adjustable Fixture Does It ALL!
Brilliance introduces a linear profile LED luminaire that doubles as both a mini wall washer and as a discreet path light.

The new Tee Wall Wash is versatile. As a path light, provide a controlled pool of light on walkways with a sleek, compact design that hides easily. As a mini wall-wash, the fixture floods a wall or hedge with light from a sleek, easy-to-hide fixture.

Standard 2700K warm white, optional 3000K.

Brass or copper glare shield.
Schedule a Winter Planning Meeting with Your Aqua-Flo Representative
Just about every contractor takes advantage of the winter months to make plans for the coming season. 
 
But only a fraction of professionals take advantage of all of their supplier resources.

Your Aqua-Flo account manager can help you tap into smart new resources that can grow your bottom line.  Book an appointment now to identify programs and advantages that could help you in the coming season.

Discover ways Aqua-Flo can help you connect with:
  • Opportunities to purchase materials more efficiently, leveraging bulk discounts and scheduled deliveries.
  • Industry trends in your area so you're up to date on which products and services are growing in popularity. Find out about successes others are having with new items.

Grow your bottom line. Schedule an appointment with your Aqua-Flo representative today.
Elevate Your Drip Game with Hunter's HDL Dripline
Flexible, Color-Coded HDL Simplifies Drip Installation & Maintenance

Hunter Dripline (HDL) is a high-efficiency, consistent flow dripline that accommodates a range of drip system needs. HDL is color-coded for quick field identification and easily uncoils for simple installation. 

HDL-CV Increases system efficiency with pressure compensation, flow indication stripes, and a 6' check height. The non-draining check valve prevents low-point pooling and allows all emitters to open/close at the same time for greater system efficiency.
All coil sizes are stretch-wrapped for easy and efficient handling. The color-coded flow-indication stripes help to identify flow in the field. Choose HDL for your next project!
Getting Your Inside Team Ready for Spring Success
From your customer's perspective, your office team is critical.  They take the call from the customer, arrange the best schedule, dispatch the best technician and manage all of the billing.   
 
A smooth-operating team is essential to customer retention and your company's success. 

Building the right team. The wise contractor builds an office team with the capabilities to help his business grow. Individuals with past experience in accounting, finance and insurance are helpful, but It's not merely about computer and office skills. The magic ingredient is the ability to connect with customers over the phone while surviving in a fast paced-environment.  
 
Training the team.  Spend time with new hires sharing with them the common symptoms and issues that customers call with.  YouTube videos can be a good way to better understand the types of problems technicians tackle. The goal is familiarity with the issues to diagnose, not a full knowledge on how to solve them.  The phone team needs to be able to say "is it also doing this" or "here's where you can shut off the water."
 
Handling calls with empathy. Good office teams learn how to balance the influx of calls (multiple lines ringing at once) with caring and empathy.  Customers are calling with problems. They're upset. They're perplexed. They want a voice that cares and that shows concern.  A great phrase to use when listening to customer problems is "I'm sorry to hear that". It acknowledges that you can't solve the issue on the phone, but lets the customer know you care.
 
Connecting with customers.  Be sure that the phone team thanks customers for connecting with your company. This reassures clients that they've made a wise choice.  It's also helpful to email a survey or include comment cards to get feedback on how well you're doing.
 
Having great technicians isn't all that's needed for great service. Get your office functioning smoothly to have a great spring start.