Use PEBA’s online resources to submit transactions
To better serve our members during this time,
we strongly encourage you to use PEBA’s online resources to submit your transactions instead of mailing paper forms. Since PEBA has limited staff working in the office, using the online tools will ensure your transactions are processed in a timely manner.
If you submit transactions via paper, processing time will be delayed as we deal with the effects of COVID-19.
Insurance benefits
MyBenefits is the fastest, most convenient way for subscribers covered by PEBA-administered insurance programs to manage their benefits. You can use My Benefits to:
Make changes to benefits due to birth, marriage, divorce or adoption.
Complete new hire enrollment elections after your employer initiates the process.
Upload any required documentation.
Update beneficiary information for Basic Life and Optional Life insurance.
Member Access is the online resource that allows you to view and update the personal information on file for your retirement account. You can use Member Access to:
If you are experiencing symptoms of COVID-19, such as fever, cough or shortness of breath, we encourage you to take advantage of telehealth services.
MUSC Health is offering COVID-19 screenings through MUSC Health Virtual Care at no cost to anyone experiencing COVID-19-like symptoms located in South Carolina. Use the code COVID19 when you
log in to take advantage of this free service.
Additionally, BlueCross BlueShield of South Carolina (BlueCross) expanded benefits for virtual visits. Any visit type through Blue CareOnDemand is now available with no member cost share, effective until further notice, when code COVID19 is used. For more information on the member experience follow this
link to details.
For the latest information about COVID-19, refer to the Centers for Disease Control and Prevention’s
website. For the latest information about the spread of the disease in South Carolina, see the Department of Health and Environmental Control’s
website.
Wait times may be longer than usual
To limit the spread of the COVID-19 virus, PEBA has limited operational and customer service staff working in the office. We appreciate your patience and understanding as call wait times will be longer than normal and could exceed 15 minutes. We assure you that monthly retirement benefits and insurance claims payments will continue without interruption. However, if you have an emergency regarding your health insurance or prescription medication, or have not received your monthly retirement benefit timely, please visit our
contact webpage to send us an email for the quickest response.
Retirees can use Member Access
Retirees can access their retirement account 24/7 with
Member Access.
Review and manage your monthly benefit.
Manage your tax withholdings.
Review your beneficiaries.
Find documentation for your account, including your Form 1099-R for filing your income tax return and your annuity verification letter.
During this stressful time, don’t let emotional difficulties affect your wellbeing. As a State Health Plan member, you can video chat with a licensed counselor, therapist, psychologist or psychiatrist from the comfort of your home.
The Coronavirus Aid, Relief and Economic Security Act (CARES Act) was signed into law on March 27, 2020. Although the Act contains several provisions related to retirement plans, many of those provisions are not immediately applicable to the retirement plans administered by PEBA. For example, some provisions relate to plan features that are not currently offered by these plans or relate to different types of retirement plans altogether. The
information on our website describes the mandatory provisions of the CARES Act that will take effect automatically for the retirement plans administered by PEBA. PEBA is continuing to review the other provisions of the CARES Act and will provide additional guidance as we assess whether any of the non-mandatory provisions of the Act will have an impact on the retirement plans.
