Quality of Life Release
21.1 Has Launched!
Contact Us for Upgrade
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We have lift off!
The very exciting NewSolutions version 21.1 release, is available for upgrade now.
The Quality of Life Release offers improvements to 62 programs! Listed here are just a few:
Multiple enhancements to the General Ledger platform, including additional print functions and budget calculation fixes.
Improvements to the Teller platform, particularly certain transaction behaviors and Shared Branch.
A raft of improvements and corrections to the Enterprise platform as part of the transition to its new appearance.
Release notes are available for download on the Portal. Information and the sign-up link for the 21.1 recap Webinar information will follow.
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NewSolutions and NS3 Products Will Upgrade in Unison
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To serve you better in 2021, we are introducing an easy to understand and convenient process to keep all Share One products up-to-date and running at peak performance.
This release process will begin with this Quality of Life Release and will affect clients who utilize any of the following NS3 products in production: NSHome, NSJoin, NSLoan, and NSNotify.
Please click the button here to download and refer to this document for the details.
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Schedule Your
Quality of Life 21.1 Upgrade:
Via the Portal Scheduling Calendar
or Call Support - 800-888-0766 #2
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Eagle One Renews Contract
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We take great pride in contract renewals! We are proud and happy to continue the business partnership with this great credit union. Thank you, Eagle One for selecting Share One as your core partner of choice.
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Eagle One Federal Credit Union
Location: Claymont, DE
Assets: $92 M Members: 11,040
President/CEO: Danielle Gallagher
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Thank You for your Contract Renewal!
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Welcome Michigan Columbus
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Welcome to the family, Michigan Columbus Federal Credit Union!
The team at Michigan Columbus converted from Fiserv, Galaxy in February, 2021.
Location: Livonia, Michigan.
Assets: $57 M Members: 3,612
President/CEO: Barbara Thompson
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Welcome,
Michigan Columbus Federal Credit Union!
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S1 Community Case Management
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We are excited to announce the roll out of the S1 Community!
The S1 Community will be developed in stages as we continuously work to refine the system.
The first area in the S1 Community to be introduced will be an improved case management system. This system will serve you better and improve the way we track, monitor, and work your support cases.
The introductory S1 Community webinar is recorded and available on the Customer Portal.
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As part of the new S1 Community program, all credit unions will need to assign an S1 Community point of contact and supply any additional associated email addresses.
The email you provide can be a group email. For example: a user named Sample Credit Union at ITgroup@creditunion.com could be utilized so multiple people can view the communication for the cases. This may require a few additional steps to designate the actual contact for the case for more direct communication throughout its lifecycle.
This person will be granted a license for viewing and monitoring cases in the Community.
Additional users can be added. There will be an annual fee of $72 per user for additional staff. This will not impact the credit union's ability to assign multiple contacts for follow-up on cases.
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The SSC is officially retired. You will no longer be able to submit or track cases via this submission process.
Don't worry, we will still have access to all of your previous cases! All of these details, and more, are covered in the webinar, which is recorded and available on the Portal.
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Please Help - Share One Client Compliance Group
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A Compliance Collaboration Group is Being Formed
Help is Needed To I.D. Changes Impacting Equifax and NewSolutions
Equifax is transforming their business model. Their legacy ACRO mainframe and peripheral applications will be moving to a cloud-native infrastructure.
These changes will affect Share One clients who use Equifax credit reports and will occur in May of 2021.
We need your help!
We are creating a group which will meet via the Share One Microsoft Team's Collaboration tool.
We are seeking the expertise of NewSolutions/Equifax Users who are responsible for their Credit Unions' Compliance projects.
We know development changes will need to be implemented for the Equifax changes, but your expertise will be critical to identify how development will need to respond to system changes.
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Register Now for 2021 SYNC
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2021 SYNC Agents of Change
SYNC - Share One: Your Networking Community
Make plans to join us October 10-12 for 2021 SYNC - Agents of Change - hosted at the Peabody Hotel in Memphis, TN.
We strive to be Agents of Change, continuously assessing and evaluating the ever-changing credit union industry and adapting our concepts for a brighter tomorrow. Join us and collaborate with our team of experts and other credit union professionals from around the country to share best practices and learn about the newest products, features, and system enhancements.
Sunday, October 10: Activities in the morning (TBD) and the kick-off dinner on the Peabody Rooftop.
Monday, October 11: Full day of conference presentations followed by small group dinners.
Tuesday, October 12: Full day of conference presentations followed by the final dinner together.
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Reserve your Peabody Hotel Room
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Jay Carlock joins the Customer Support department. Jay attended the University of Memphis and studied Sports and Leisure Management. Since 2014, he has accumulated wide and varied experience in financial services including lending, and management while working at a Regions Bank in Memphis. Jay hopes to add his great energy, enthusiasm, and versatility to our amazing customer support team.
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Amber Antoinette Ford joins the Development team as a Business Analyst/Core Developer. She worked as a Data Analyst/Developer for Sedgwick, an international claims management company for over six years and has an additional 10 years of IT experience in areas of desktop support, installs, upgrades and troubleshooting. Amber's experience includes significant experience in SQL and data analysis. She also managed conversions for incoming clients including Google, Tesla, JetBlue and Fiserv.
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Jennifer Charles joins the Customer Support team. She earned a bachelor’s degree from the University of Memphis, and has worked in the credit union industry for over 11 years.
Jennifer comes to Share One from FedEx Employees Credit Association where she managed the online, mobile, and card platforms. She has additional experience in marketing, along with retail and hospitality.
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Disaster Recovery Testing
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Credit Union industry experts recommend an annual review for each credit union's complete Disaster Recovery plan.
One very important component is testing your process with Share One.
Please share your plan with us each year as you update your D.R. procedures.
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Call 800-888-0766, option 2, to schedule testing.
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