OPEN LETTER
Honorable Governor Polis:
Instead of allowing 50% in-office occupancy (by many seen as arbitrary, unenforceable or sustainable) as many open space offices are
not safe even at 25% in-office occupancy
consider providing guidance for the space and building environments especially with parking, entrance, security, hallways, elevators, beverage, conference, training and other types of rooms as found in many kinds of businesses from government, military and nonprofits.
That is, while people may try, they will often fail at social distancing. Now more than ever, offices and buildings will need to
change significantly for this
and future crises such as new buildings including airports after 9/11. I authored the first book on Telecommuting and Intelligent Buildings and now have researched and developed many specific intelligent
“safe office”
recommendations.
Thomas B. Cross
Additional recommendations are below.
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Failure is Not An Option as People Won't Back to the Office* Until It's Safe Everyday and
Buildings Can Spread the Virus Faster than People
*means office building, conference room, cafeteria, college or school classroom, dormitory, event center, fire/police, movie/stage theater, retail, government, library, hotel/motel, church, service center, public housing, hospital, shopping center, mall, stadium, stairwell, courthouse, justice center, jail, military base, airport, seaport and anywhere else people work, meet or otherwise in close proximity to one another.
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Cushman & Wakefield published an innovative but serious
Recovery Readiness
Report
with more than 100+ recommendations and ideas to re-open the nearly ~8 million office buildings in the U.S. alone. Every business owner, building manager/owner, bankers and investors should get the report yourself as there are many great issues that as a building owner/manager and tenant of any size or type you should take to heart and complete to protect occupants and save lives.
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NEW - As a result of additional interviews and conversations, many recommended that the company or entity create and maintain a permanent and active
Crisis Management & Communications department. Starting with tracking and integrating federal, state and local governmental rules and regulations, then analyze and implement into the organization, monitor, implement corrections, provide training and daily updates to all staff including a help desk and make further recommendations to management. This organization is critical for companies which operate in multiple states and governmental areas as some states are now requiring governmental approval of business re-opening and stay open procedures. Training would include "safe" first aid, emergency contacts, security procedures, contact tracing regulations, reporting and more.
ASHRAE (HVAC engineering association) recommends having an emergency response plan in case of HVAC infection.
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However, the C&W report did
not include guidance
on many IT/telecom, fire, HVAC, burglary, crime, intrusion and many other areas. In consultation with leading industry experts and practitioners,
here are 20+ additional
professional recommendations for your consideration which if not consider put people at serious risk:
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- Review and evaluate all communications equipment rooms - air quality, security access, lighting, air handling and operations
- Review roof top technology installations as well as those services entering the building in the basement.
- Review and evaluate all conduit - electrical, telecom, internet, wireless, WiFi, RFID, security, battery-backup and generator systems
- Review and evaluate all MDF-main distribution frames including telecom and power distribution outlets
- Review all infrastructure in relation to ANSI and
BISCI.org
standards
- Review and evaluate all fiber optic cable and all forms of CAT3-5-6E twisted pair cabling
- Review and evaluate all POE-power over ethernet uses and AP-access point electrical power cabling and co-located CAT-6E wiring including patch-cord installation procedures, test equipment and installation/removal equipment (such as budsets, punchdown, etc)
- Review all HVAC wiring for thermostat control systems
- Review elevator access and add scheduling policies
- Review Fire and Security wiring systems for door, hand-pull locations
- Review burglary, intrusion and special security systems along with wiring, video as well as police and third-party security onsite and response technologies and procedures
- Add Infrared heat detection systems though not the only means to provide early detection to high temperature* persons entering the complex
- Add IT/telecom education for personnel, vehicles, equipment and options.
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- Add contact tracing technology for technology support staff movements and importantly MAC-moves, adds, changes scheduling software
- Add contactless door security through the facility including elevators
- Add Air Doors whenever possible
- Add in Positive Air Flow (clean room) HVAC
- Add video surveillance all entrances, hallways, stairwells, drinking fountains, (and other common area devices) outside bathrooms and other common areas, this could include motion-detectors, special smoke and CO2 devices
- Add virus protection safety signs everywhere
- Redesign hallways where possible for one-way people movement
- Update or add employee security badges and when available add body temperature and other body medical information
- Provide each worker with certified mask, access to PPE, thermometers(1), oximeter(2), first aid kits, emergency telephones and training on falls, injuries, seizures and crime of all kinds (3) assaults and shootings, robberies, personal and corporate theft, cybercrime (phishing, ransomware, virus, etc.)(4)
- Update and train employees on new rules regarding sexual harassment in the new office environment.
- Add at PC/device User Device Login information on alerts, new fire exit procedures, daily confirmation of health status and details on new safety contacts (CW report provided some guidance, the are some additional comments provided via IT access.)
- Separate carpet, bathroom, hallway, parking, coffee/cafeteria places and other places to provide means for isolation
- Depending on building add military grade
CBR - chemical, biological, and radiological, conditions defense systems
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CBS story on
oximeters click on image below
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Also please join the largest Linkedin Group in SD-WAN, 5G, TeleHealth, Virtual Sales, Teleworking, Virtual Events, SaaS, Enterprise, Safe and Clean Workspaces PandemicTech - click on image below.
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Here is an interesting article from the World Economic Forum on this subject.
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Note: This is a work-in-progress and intended to give an overview, not an indepth analysis. Comments are welcomed to
cross@gocross.com
contact if you want to discuss the
Blueprint for Social Distancing Designed Workspace webinar.
Few would argue that working at home is a challenge for many and business productivity is often severely reduced by changing communications patterns and work processes. However, going back to the office is not going to happen until the office is virus-free. Few want to go to work to die or have one person die from what another person did or from the office environment. Antibody testing is "coming soon" with limited availability,
uncertain testing quality
and much less widespread distribution, vaccines are months or likely a year away. Yet, what will the new virus-free office look like and how will people work, move down hallways, use
bathrooms
, conduct meetings, doors, get coffee and anything else that might happen. Let's start with the building and then review what humans will need to do to protect themselves and others.
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Certified Clean Buildings
In writing Intelligent Buildings book, a long time ago, the idea of a smart or AI-driven building or IBIS-intelligent building information system that can respond to changing energy, people, movement, technology, lighting, heating food service and other issues was considered key to changing building conditions. Today, intelligent has a new meaning of being medical grade clean room sanitized and more. Clean design starts with architects, land use planners, facility managers, government zoning codes, legal, public safety, construction workers, construction materials and delivery personnel, security, and more. Depending on building use complying with an ISO 5 to 8 class standard, the FDA and ISO-14644 regulations is recommended.
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According
South China Morning Post, "A hospital in South Korea’s Seoul has introduced phone booth-style coronavirus testing facilities that allow medical staff to examine patients safely and efficiently. Visitors from abroad are required to download a smartphone app that guides them through self-checks for symptoms. Offices, hotels and other large buildings often use thermal image cameras to identify people with fevers. Many restaurants check customers’ temperatures before accepting them."
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Smart cities is part of this new planning process along with autonomous vehicles, drones, bodycams, IoT, M2M, etc. New buildings and homes will all have new requirements including new building codes for user protection. Retrofitting older buildings depending on use may likely just be demolished. Yet where do we start. There are decades of experience in clean room grade technology high-tech manufacturing such as integrated circuits aka chips nanotechnology and semiconductors.
Below is a video conferencing room I designed that is even more relevant today as the walls were angled to reduce noise now they can be used to reduce cough and sneeze "plumes." In addition which is not shown here is that like the Lloyds of London building, all floors are raised floors to provide to "return air" than the ceiling return air plenum. Meeting rooms of all types will have to be adjusted as this one and others for smaller audiences.
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Today,
clean room technology will be required throughout the building including though more limited to spaces leading to and from parking and access. In addition, special quarantine spaces where testing and isolation can take place including emergency vehicle access. Air doors and
decontamination showers should be inplace. Parking and tenant access will require new procedures for scheduling staff based on social distancing such as segmented arrival and departures to increase hallway spacing, reduce elevator loads and other factors.
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Click on image for interesting story from Cushman & Wakefield in Fast Company outlining their 6-Feet Office.
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Next, building systems will all have to be designed or re-designed. The number of wire (copper, coax, fiber, wireless) and management systems in buildings grow daily. Social distancing policies must be agreed upon and verified though any building change process.
Complex
HVAC-heating ventilating and air conditioning systems are evolving as well. Depending on user space density, both positive and negative
air pressure spaces will be used. A
ccording to
American Society of Heating, Refrigerating and Air-Conditioning Engineers
ASHRAE
white paper - Filtration will not eliminate all risk of transmission of airborne particulates because many other factors besides infectious aerosol concentration contribute to disease transmission. However, they recommend installation of MERV (higher minimum efficiency reporting value) filters and portable HEPA filters. Further ASHRAE - "Transmission of SARS-CoV-2 through the air is sufficiently likely that airborne exposure to the virus should be controlled. Changes to building operations, including the operation of heating, ventilating, and air-conditioning systems, can reduce airborne exposures."
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Journal of American Medical Association - This concept is really complex along with being dangerous as such professional guidance is recommended as research reported in
JAMA suggests "droplets of all sizes settle out or evaporate at longer distances
to 7-8 meters (26.2 feet) [for those into math of cough
cannonballs here is the formula]or much longer than "social distancing" experts have recommended that depend not only on their size, but also on the degree of turbulence and speed of the gas cloud, coupled with the properties of the ambient environment (temperature, humidity, and airflow)."
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Journal of New England Reports
-
SARS-CoV-2 was more stable on plastic and stainless steel than on copper and cardboard, and
viable virus was detected up to 72 hours
after application to these surfaces (
Figure 1A
), although the virus titer was greatly reduced (from 10
3.7
to 10
0.6
TCID
50
per milliliter of medium after 72 hours on plastic and from 10
3.7
to 10
0.6
TCID
50
per milliliter after 48 hours on stainless steel). The stability kinetics of SARS-CoV-1 were similar (from 10
3.4
to 10
0.7
TCID
50
per milliliter after 72 hours on plastic and from 10
3.6
to 10
0.6
TCID
50
per milliliter after 48 hours on stainless steel). On copper, no viable SARS-CoV-2 was measured after 4 hours and no viable SARS-CoV-1 was measured after 8 hours. On cardboard, no viable SARS-CoV-2 was measured after 24 hours and no viable SARS-CoV-1 was measured after 8 hours (
Figure 1A
).
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Next, building control systems, elevators, fire, intrusion, security, video, presence, and others are often not as managed as one system nor by one manager. Depending on corporate-owned, multi-tenant and mixed uses such as retail, residential, supermarket, industrial, campus, hotel/motel, military, convention, event, shopping center, special use type like shipping port or airport and any other kind of building will all require a serious analysis and collective recommendations be developed.
This is a difficult time for multi-tenant building owners as likely many of the tenants will have failed, need less space, move without notice (facing litigation) and otherwise change their business plans on models.
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Next,
the building will need to have a new specification for daily
cleaning
and as oncall and urgent emergency cleaning. The staff including every policy and procedure, cleaning machines, supplies, clothing, knowledge and training will all have to be reviewed. In
QSR magazine
, they said "Staff should be disinfecting not just sanitizing which may not remove pathogens the areas that employees and guests touch frequently." The article essentially said you have to disinfect every place a person comes into or close to and importantly
"30 times a day"
including meeting FDA and NSF disinfecting certifications along with properly gowned and trained.
One rollabout sanitizing and disinfecting solution is in the
photo
which can be adjusted for different environments.
Next
, all maintenance and service person will be required to have medical grade coverings or
clothing
. All service personnel will all have to be tested/verified.
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Certified Clean People
First
and most importantly, everyone must take personal and ongoing responsibility for testing, notification to employers, appropriate medical centers, removal interaction and self-quarantining for positive virus tests. This includes personal training on "best practices" at home and other places for hygiene now and in the future.
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Next,
let's review some concepts of working in the new "sani-office."
Along with no-touch thermometers, employees will need to be tested or verified as virus-free daily including tracing of travel and contact behavior should the person test positive. According to the
NIH
, "The main types of non-contact thermometers are non-contact infrared thermometers, tympanic thermometers, and thermal scanners. Non-contact infrared thermometers are held three to 15 cm away from the patient and typically measure temperature on droppable-1587051216013the forehead or temple. Tympanic thermometers measure the thermal radiation from the tympanic membrane and within the ear canal. Handheld thermal scanners can be used to take a person’s temperature."
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Access to the office via security verification, air doors, change
rooms even decontamination showers, in many cases, will require PPE-personal protective equipment. Depending on what levels of protection are provided by the building, company policy or individual preference:
- Anti-virus medical grade
face masks
will be required for staff
- Anti-virus medical grade
gloves
will likely be required for staff.
Next
, it is likely that most business policies and procedures will have to be modified and adjusted for changing conditions. Onsite meetings will have to be adjusted due to social distancing and rooms modified including HVAC and other building systems.
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Next,
animals and uninvited guests will not likely be allowed anymore. Even invited guests will have to be tested/verified.
Next,
users will be limited to certified sanitized furniture and equipment in assigned spaces. User movement will be tracked and reviewed.
Next, contact tracing
will involve anyone who owns or occupies a building, datacenter, cybersecurity NOC-network operations center, telecom central office, hospital. In other words, anyone who goes into or out of a building will have to be tested each way.
Cybersecurity will also evolve to manage human "body" access
not just ID as they already do. That is, know if the person tests positive, deny access or allow access, if negative when they went into a building and hopefully, negative on the way out. If they test positive on the way out every there needs to be a way to contact every person who the person was in contact with and provide them an alert to get tested immediate.
Cybersecurity is going to be core to contact tracing
just like the way it tracks data access and usage and increasingly where that person as people don't remember everywhere they go - "whoops I forget to mention I went to the bathroom but didn't wash my hands." Then every surface and room the positive-tested person will have to be disinfected. Hall body temperature trackers will likely be used as well.
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Apple and Google partner on COVID-19 contact tracing technology including
releasing draft technical documentation. This takes a serious examination to be evaluated for next week. In the meantime, click on the image for the press release. Meanwhile, as app developer they should have just created tools to let the millions of app developers get involved rather than their "Big Brothers" approach.
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Summary
- This sounds draconian but as Dylan said, "the times they are a changin" and while people hate change, they will change rapidly if they risk harm or death. Covid-19 or coronavirus is just the next phase in virus pandemics.
Viruses will likely change faster than human’s ability to predict or react.
Like the TSA at airports, there may be an HSA-health safety administration.
Humans to remain viable must change even faster and hope these ideas will help you do that not just survive but thrive.
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Why Virtual Events & Virtual Social Selling Now More Than Ever?
We did a research collaboration with an executive from a major CIO consulting company who advised more than 200 companies over the past year and
when asked about Virtual Events and Virtual Social Selling replied, "Because customers have a lot of time to look now and are re-evaluating
ALL their projects as there is a new global business model and will likely only remember those who keep in touch with them during the crisis. When they go back to work they will be too busy to talk to you then." I also had conversations with other partners and customers who echoed the same.
He also liked the Top-10 Hot Crisis-Driven Innovations and Opportunities but actually said to start marketing Virtual Social Selling & Virtual Events now -- but schedule the Top-10 Opportunities in June.
— Know the Critical Success Factors for The New Virtual Sales Force — Time to get virtual social selling smart as even if you wanted to go see a customer, they may not be able to see you even if they wanted to.
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One attendee noted,
“These classes are critical to show customers and partners leadership by leaning-in and leading from the front now and in the future.”
Get ready now for the new Virtual Re-Opened Business World
Executive Webinar Series Available Topics include:
- Social Distancing Designed Workspaces Blueprint
d Places
- Top-10 Hot Crisis-Driven Innovations & Opportunities
- Top-10 ReThink > ReGroup > ReBuild > ReBound Innovations and Opportunities
- Virtual Selling Seminar & Strategy – Critical Success Factors for The New Virtual Sales Force
- Top-10 in Virtual Events & Digital Meetings Moving Minds, Not Matter
- Top-10 Teleworking Beating Commuting and Viruses Too !
- Executive Seminar on Building an Artificial Intelligence Market & Business Validation & Leadership Professional Certification
- Understanding Software Defined Networks (SD-WAN) Executive Level
- Building a Competitive Intelligence Agency (CIA) with AI
- Top-10 Critical Concepts in Business Resiliency
- Top 10 Critical Concepts in Crisis Management Communications
- Enterprise Sales UP Market UP Margin Acceleration Presentation
- Building Strategic Customer Market Assessments
Click here or on image
for detailed course outlines in PPT and custom content available including conversion of current content.
Proven Results and Innovation in
Market/Product Design-Development-Delivery
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And, please subscribe to this newsletter - Thanks.
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Top-10 Coming Crisis-Driven Innovations - Webinar
Pandemics will be more frequent, intense and global as "history is only a prologue" to the future, to not prevent them much less reduce their economic, biological, climate or human impacts. Concepts like AI, machine learning and intelligent technologies are more like weather forecasts based on historical models, again not a panacea for what is coming next or even insights. From decades of research in business, economic development, terrorism and other areas, the bottom-line is,
"you cannot predict, nor react fast enough, you can only direct your customers to your strategy."
This really means that crisis-driven innovation much be integrated into your current and emerging business models and forecasts. This webinar will focus on key innovations and opportunities coming and a few ideas to be ready to the next one. They up to 10 sub-categories within each major category which are:
1 - Clean
2 - Green
3 - Intelligence
4 - Movement
5 - Space
6 - Place
7 - Mind
8 - Body
9 - Random
10 - Next
Additional time for discussion is available and recommended.
Evaluations from previous classes
- “Getting a fresh look at how we should do rather not do social media was worth the course alone plus the ”heat map” approach was really insightful.” S.R. CMO. “You think you know everything and are really ready but you are just a fool in the dark. This seminar amped up our readiness.” R.E. CM. “After Boeing, Covid19 every CMO and CEO should get this for their company.” R.R. CMO
This webinar is available and please
email
for complete outline and scheduling.
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The New
Virtualized - Videotized
Personalized - Sanitized
Business Model
— Innovative Ideas for Surviving, Building and Rebuilding A Business in a Pandemic-Driven World
Note: The selection of these
"ized"
words are meant to be actionable concepts that reflect that all our lives are now and, in the future, will increasingly be via
virtualized
communication whether local and global - anytime 7x24.
Videotized
messaging is increasingly the most popular medium available to literally anyone.
Personalized
brings customized content curation with engagement communication for better customer experiences.
Sanitized
means both a
hyper-clean
and green world for better health and customer protection.
One of the many critical questions that arises posed by so many business owners is, "what can I do when people can't come to my business? The answer is easy but the solution could be easier or harder than you think. If Steve Jobs was still around, might argue that any business provides a
customer experience
and this crisis is an even better time to focus on what you can do to expand on that. Start with asking the real question, why do customers really come to your business or get your solutions? That is, most restaurants/bars have a theme whether by food type, menu or music concept. If now you offer a "live" great customer experience, then build a
virtualized-videotized-personalized-sanitized
(VVPS) of it. Let's start with restaurants, bars and clubs. Yes, most customers may come for the food, they really come in most competitive marketplaces for the total customer experience. If you don't know why they come, the begin by asking them. Once you really know what your customers think of you, then build a virtual version of your venue, place or solution along with a great virtual customer experience.
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Customers are really looking to socialize with their friends but when they can't go there, you can bring that VVPS experience to them not just locally but globally. There are already many great examples of immensely popular TV shows on celebrity chefs as cooking shows, home repair, travel and even survivor concepts. Look at your staff and see if you can turn them into video stars with your own virtual vBartender, vChef (show live new surgical room grade sanitized kitchen preparation and staff with masks and all super clean procedures including receiving procedures to delivery staff), vRecipe meal planner to explain what they do in using both short TikTok style and long-form videos along with live streaming. Show customers how to make their favorite drinks, food items and building a meal plan. You can help them with more just meals they would eat at your place by exploring special diet, low-fat, keto and other ideas (I would love more low-sodium options). Then start and expand your newsletter with special "life at home" tips on being virtually social. You can even bring customers into your video streaming. Also, consider special offers including special items such as kitchenware, glasses, liquor "flights" with liquor stores, cooking videos, home meal kits even specialty items like flowers, always favorite deserts, chocolate and candles. Make your website the "go to" website for all their meals not just your normal ones along with special offers (mid-morning, midafternoon, late-night) and extended hours.
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One restaurant is redesigning their venue with "social distancing" adding reservations only seating along with new
SaniServer
tested and sanitized staff with surgical grade fashionable - not just blue gloves changed often. This concept can be applied to
SaniHostess
and everyone else including everyone in the home delivery food chain. In addition, consider special offers like monthly meal plans for rewards club members. Then add special elite rewards membership with special offers such as providing live streaming music, special home delivery solutions and other VVPS recipes. Nightclubs can design special events that can be delivered via VVPS.
If you are on TikTok or Instagram, you have may already have dancers, musicians, actors and others, you can connect with your own video streaming just like the way field news reporters produce their reports. Yoga studios can deliver online video streaming classes. Most realtors already do virtual tours and can now expand with live personalized video "home showings." Appliance and other product stores can do VVPS streaming video explaining their products in more detail and with more use-cases than they could ever in person. Art and other gallery products can offer video education (painting lessons), streaming classes and then personalize them for premium or subscription customers. Indeed, people may want to go out but they cannot go so examine what expertise you are bringing to your customers and then VVPS it. DIY-to it yourself and "how-to" stores such as hardware, plumbing, electrical and the like can also move into video home repair which may not fix your toilet but explain the new sanitized live and video repair program. Specialty item stores such as vitamins, sports, climbing, mattress, clothing/fashion (do your own "runway shows), footware, smartphone (help people really understand all the features), pet food (ideas for the new pet, diet, dog walkers, trainers) and others can all go VVPS with live store feeds with your own staff models demonstrating products, experts giving guidance and climbing wall fanatics and other fun demos.
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For recreation and fitness centers and trainers, video streaming can even help users mitigate virus-conditions with ideas on how on better diets, avoiding weight gain and other challenges from inactivity. The technology is all here as you probably have some bandwidth which can be increased often by a phone call. Video cameras, lighting equipment, professional microphones, tripods, high-capacity WiFi, editing software and even bodycams are readily available. There lots of videos on how-to produce videos but get professionals to help you with how to not just be inperson friendly but having a video personality and engaging is vital. Organizing video content such as how to make a great cocktail, pizza and every other item you make is going to take some work but doable and importantly, reusable and shareable on your favorites. Restaurants should seriously consider expanding menus, rethinking takeout and curb-site, refocusing staff for rapid "hot" delivery and innovative special offers. In addition, making website focused on video and mobile even for wearables, adding in mobile apps and most importantly adding a rewards/loyalty program to keep customers connected is critical. The world is changing rapidly and now more than ever businesses need to be involved in the long-term "customer experience" in this new virus-driven but exciting VVPS world. Of course, email any thoughts you may have.
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This executive keynote presentation is focuses on responding to critical crisis communications conditions. The world by all standards is not more stable but is actually significantly more vulnerable due to sabotage, espionage, and crises of all kinds. A crisis management solution is a series of online tools/apps designed to assist, guide, track and manage all corporate communications activities in a timely manner. While we would like to think there is one term to describe responses in a crisis, there is not one type of crisis nor one word to cover all situations critical to any crisis communications. Increasingly, social networks are filled with toxic nonsense, mis and disinformation, weaponized media, shamers, haters, privacy violations, fake and deep fake which you cannot predict. You cannot react to crisis’s; you can only direct a strategy to manage personal and company messaging. There are 10 reasons for acquiring and using a crisis management team as well as tools/apps as it is "not if but only when" a crisis, disaster or terrorist attack will happen.
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The Top 10 Critical Crisis Concepts are:
Communications, Context, Contact, Collaboration, Connections, Consistency, Channels, Compliance, Cynchronicity and Customers. This seminar will review, navigate and provide actionable tools to help you manage the upcoming crisis coming to you and your business.
Here are a few reviews of the presentation:
“Getting a fresh look at how we should do rather not do social media was worth the course alone plus the ”heat map” approach was really insightful.” S.R. CMO
“You think you know everything and are really ready but you are just a fool in the dark. This seminar amped up our readiness.” R.E. CMO
“
After Boeing, Coronavirus
every CMO and CEO should get this for their company.” R.R. CMO
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Top-10 Teleworking Beating Commuting and Any-Virus Too !
1 - Driving factors for not driving at all - costs, health, productivity
2 - Virtual office - anywhere-anytime
3 - Flextime goes flexplace
4 - People issues in the office or anywhere
5 - Digital transformation changing jobs - any job can do some telework
6 - Why telework fails and the darkside
7 - Converging and emerging communications technologies
8 - Management and cost analysis
9 - Getting the home really telework ready
10 - Future global and local issues and options
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Tom Cross is seriously one of the great thought leaders of our era. Having written more than 1,000 articles on the widest range of technology, applications and business leadership, he has helped 100s of companies accelerate their performance and succeed in their pursuits.
He is a superb strategist and thinker with the ability to design and deliver on marketing, product development and channel management. I also strong recommend him for his work ethic and leadership skills."
•
Evan Kirstel Social Media Expert
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Becoming a global social media influencer and thought leader in the technology industry demands a rare mix of communication and marketing expertise combined with broad and deep technical experience.
Tom is a thought leader in both B2B IT and B2C application solutions.
He has content development and delivery skills across a wide range of technologies including AI, social media, social selling, mobile apps, IoT, IoMT, network security, blockchain, machine learning and quantum computing. He has a unique ability to translate complicated technologies and opportunities into actionable insights for business leaders from the C-level to the floor-level. If you need help generating and communicating compelling stories about your technology products and services, I recommend you contact Tom. He will challenge you to think differently and act differently in how you communicate the value of your solutions to customers, partners and markets.”
•
Roger Toennis – Senior Director Gartner
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Need custom onsite, online-webinar or elearning course design, development and delivery, ask about special offers for scheduling courses in 2020 now. Click on email button below or tele to get going.
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For scheduling, please email
cross@gocross.com or call 303-594-1694 and ask about special offers for 2020.
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Thought Leadership in TECHnology
Award-winning product marketing
design and development
Thomas Cross (303) 594 1694
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