South Cove Manor New Visitation Guideline
Good afternoon

Today, our staff finalized our plan to accommodate resident visitation within the parameters set by the Massachusetts Department of Public Health. A copy of the policy that we developed is included with this communication. Our plan will become effective on Monday, June 8, 2020.

One of the key points to remember about this plan is that all visits need to be scheduled. In order to schedule a visit, please call our Activities Director, Tammy Chen, at (617) 237-3626, Monday through Friday from 9 AM – 5 PM. Also, due to the large number of families that will be interested in visiting, each visit will be limited to 15 minutes, and no more than 2 visitors will be allowed per DPH regulations.

Because of these limitations, it is imperative that visitors be on time for their scheduled visit. Unfortunately, we will not be able to accommodate those that arrive late, and the visit will have to be rescheduled.

We will be evaluating this program throughout the next few weeks, and hope to be able to modify our policy in order to make a better experience for our residents, and for all of you. Thank you all very much for abiding by the policy, and we look forward to seeing you back at South Cove over the next several weeks.
Sincerely,

William J. Graves
President & CEO
In Person Visitation During the COVID-19 Pandemic Procedure
POLICY : It is the Policy of South Cove Manor at Quincy Point to allow residents to visit with family and friends in a specified outdoor location during the COVID-19 pandemic, subject to the procedures listed below.

PURPOSE : To ensure that residents have the ability to safely communicate in person with visitors of their choosing, and to maintain the resident’s psychosocial well-being during the COVID -19 pandemic.

PROCEDURE:
  1. Residents may receive visitors on our outdoor patio at the rear of our building
  2.  All visits must be scheduled by contacting our Activities department, during the hours of 9:30 AM – 11:30 AM and 2:00 PM – 4:00 PM, Monday through Saturday.
  3. Visits will be limited to a maximum of two visitors, and will be for a maximum of 15 minutes.
  4. A staff member shall remain with residents at all times during the visit. That staff member is responsible to ensure that all policies and procedures outlined here are followed.
  5. The assigned staff member shall carry a two-way radio in order to be able to communicate with the Unit Manager in the event of an emergency.
  6. Staff and residents must wear a surgical mask, and visitors must wear a face covering or mask for the duration of the visit.
  7. Visitors shall remain at least 6 feet from the resident and attending staff member during the visit. Physical contact is prohibited.
  8. Any resident that is confirmed positive for COVID-19 or has a test pending results cannot be visited. A resident who has recovered from COVID-19 may be visited. 
  9.  All visitors must enter South Cove Manor through the front door and be screened prior to visitation. Visitors will go through the same screening process as our staff members, including temperature checks. Anyone with a body temperature of 100 degrees Fahrenheit or higher, or showing any signs or symptoms of COVID-19 will not be allowed to visit.
  10. Once all visitors have been screened and cleared to visit, they will exit the building through the front door, and walk around the building to the rear patio area.
  11. The resident receiving the visitors will be transported by our staff to the patio area at the scheduled visit time.
  12. All tables and chairs used during each visit will be sanitized by our staff before and after each visit.
  13. At the conclusion of the visit, both the staff member and resident will have their temperature taken upon re-entering the building.
  14. Due to the limited number of in-person visitation opportunities, each resident will be allowed one in-person visit per week.

Any violation of this policy shall result in the termination of the current visit. In addition, any visitor that violates this policy will be prohibited from participating in future outdoor visits during the COVID-19 pandemic.

中華頤養院新探訪指南
下午好，

今天，我們的工作人員確定了最終的計劃，在麻薩諸塞州公共衛生部設定的數量範圍內接待探訪院民。此通信中包含我們制定的策略的副本。我們的計劃將於2020年6月8日星期一生效。

關於此計劃，要記住的關鍵點之一是必須安排所有訪問。為了安排訪問時間，請在周一至週五上午9點至下午5點致電（617）237-3626與我們的活動總監Tammy Chen聯絡。同樣，由於有大量的家庭對訪問感興趣，因此每次訪問將被限制為15分鐘，並且根據DPH規定，最多只能允許2位訪問者。

由於這些限制，訪問者必須準時預定的探訪時間。不幸的是，我們將無法容納那些遲到的人，必須重新安排探訪時間。

我們將在接下來的幾週內對該計劃進行評估，並希望能夠修改我們的政策，以便為我們的院民和所有人提供更好的探訪。非常感謝大家遵守這項政策，我們期待在接下來的幾週內再次見到您。
真誠的

威廉·J·格雷夫斯
總裁兼首席執行官
COVID-19大流行期間探訪指南
政策 ：昆西中華頤養院政策是允許院民在COVID-19大流行期間在指定的室外地點與家人和朋友一起探視，但必須遵循以下程序。

目的 ：確保院民有能力與自己選擇的訪客安全地進行面對面的交流，並在COVID -19大流行期間維持院民的社會心理健康。

程序：
  1. 院民可能會在我們大樓後方的室外露台上接待訪客
  2. 所有訪問必須通過與我們的活動部門聯繫安排，時間為星期一至星期六9:30 AM – 11:30 AM和2:00 PM – 4:00 PM。
  3. 一次訪問最多可允許兩名訪問者，並且最長不能超過15分鐘。
  4. 訪問期間，工作人員應始終與院民保持聯繫。該工作人員負責確保遵守此處概述的所有政策和程序。
  5. 指派的工作人員應攜帶雙向無線電，以便在緊急情況下能夠與部門經理進行通信。
  6. 工作人員和院民必須戴外科口罩，訪客在訪問期間必須戴口罩。
  7. 訪客在訪問期間應與院民及其在場職員保持至少6英尺的距離。禁止身體接觸。
  8. 任何被確認為COVID-19陽性或有待測試結果的院民都無法訪問。從COVID-19中康復的院民可以被探​​訪。
  9. 所有訪客必須從前門進入中華頤養院，並在探訪前進行檢查。訪客將與我們的工作人員經歷相同的篩選過程，包括溫度檢查。體溫為100華氏度或更高，或顯示COVID-19的任何體徵或症狀的任何人都不允許訪問。
  10. 一旦對所有訪客進行了篩選並放心訪問，他們將通過前門離開建築物，並在建築物周圍走到後院區域。
  11. 接待來訪者的院民將在預定的探訪時間由我們的員工帶到到露台區。
  12. 每次訪問之前和之後，我們的工作人員都會對每次訪問期間使用的所有桌子和椅子進行消毒。
  13. 訪問結束後，工作人員和院民將在重新進入建築物時進行體溫測量。
  14. 由於親臨探訪的機會有限，每位院民每週將被允許一次親臨探訪。

任何違反此政策的行為將導致本次訪問的終止。此外，在COVID-19大流行期間，任何違反此政策的訪客都將被禁止參加以後的戶外活動。
(617) 423-0590

South Cove Manor at Quincy Point has built a 34 year legacy of excellence, repeatedly achieving the highest quality ratings from both the Commonwealth and nationally, and has been named as one of the country’s top nursing centers year after year by US News & World Report.