#92 - Week ending October 21^st, 2022

Welcome to this weeks 'Take 5', your 5 minute weekly Optinet roundup. If you need clarification on any points or have questions drop an email to support@optinetuk.com or raise a ticket in the portal.

Following the PCSE service issues earlier this month, you may have claims that are stuck at a 'Submitted' status. If you think this may be the case then please get in touch with the helpdesk team who can quickly free them up and make them available for re-submission.

Contacting Support & Tracking Tickets

There are various ways you can contact the support team; email, portal or telephone.

No matter how you contact us you will now receive an email from us that includes a link to your ticket so that you can monitor progress and reply to us quickly.

Remember the fastest way of getting help is to email support@optinetuk.com, tickets are crated automatically and a member of the team will action them.

Release Schedule

FLEX update v1.5.7.x is now running in practice with our early access group members - feedback so far has been positive and no major issues have been reported.

General release will begin on 1st November with all practices being updated by 24th November.

You can check the date of your update by viewing the release schedule below. You will need to know your download group, which is displayed in the 'About' screen in FLEX (Menu -> About).

The download group is shown in the 'System Information' section.

View Release Schedule

Docmail Price Increase - Nov 7^th

Following an announcement by the Royal Mail that they will be increasing their prices, Docmail have advised us that the price to send a document through them will increase by 6p a pack, from November 7. All reverse side printing and additional sheets in a pack are unchanged.

The new price list is below.

We will be exhibiting at the Scottish Optical Conference in Glasgow next month.

If you are planning on attending the conference, please stop by our stand in the exhibition area and say hello. We will be happy to answer any questions you've got about FLEX and show you some of the new enhancements and features in the latest update.

The conference takes place on Sunday 20th November at the Glasgow Radisson Blu hotel on Argyle Street.

Visit SOC Website

support@optinetuk.com to open a ticket automatically

training@optinetuk.com to book staff training

sales@optinetuk.com to book a FLEX demonstration

Latest Patches

HPP indicates high priority patches that are downloaded and installed automatically
MTS indicates patches that have been deployed to the 'Hosted FLEX' servers
REQ indicates a patch that will be loaded on request or when an issue is highlighted

*** If you would like any other patches applied, please raise a support ticket ***

v1.5.7 - #003 - Patient Record
Prevents a crash when navigating to the patient record from the diary.

v1.5.7 - #004 - eGOS England
When there is a connection problem during the display of the patient disclaimer on the signature pad, a crash no longer occurs. An error message is now displayed and an attempt can be made to re-sign afterwards.

v1.5.7 - #005 - Till
Resolves a till receipt display bug with balances.

How are we doing?

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