To our valued Integrity Bank & Trust customers,
We are excited to announce that on Monday, July 27
th
, 2020, Integrity will be releasing major enhancements to our banking systems. These enhancements are part of our continuing I
3
initiative and offer a chance for Integrity to provide exciting new digital features for our customers
This project has been in the works for several years, and a considerable amount of time and effort has been dedicated to ensuring a smooth transition for our customers.
To help minimize any potential for unnecessary disruption we ask that you please carefully review this, and any future communications regarding our I
3
initiative.
We appreciate your patience as we navigate these exciting changes. We will continue to communicate all aspects of these changes via email, social media, and our website. Should you have any questions or concerns please do not hesitate to contact your local branch.
The best is yet to come for Integrity customers. . .
What to Expect:
Digital Banking
To apply these new enhancements certain digital banking products will be temporarily unavailable as of 12:00pm on
Thursday, July 23
rd
. Rest assured, our Integrity team is ready, willing, and able to provide any assistance you may need during this time. Products being upgraded include: Online Banking, Mobile Banking, Business Online Banking, and Telephone Banking.
New and improved digital banking products will become available on
Monday, July 27
th
. Integrity customers can expect a new look to their digital banking, with many new enhancements, to include:
- One streamlined user experience that allows access to all your accounts across any digital device
- A vastly improved Person to Person (P2P) payment tool, that will allow money to be sent to friends and family via Text Message
- Access all of Integrity’s social media directly from Online and Mobile Banking
- An entirely new look and feel to the Integrity website
Bill Pay
Consumer and Business Bill Pay will be unavailable from
Friday, July 17
th
to
Friday, July 24
th
. Please ensure that all bills due by
Friday, July 24
th
are scheduled to be paid before
Thursday, July 16
th
. Any payments scheduled after the Thursday 16
th
will be processed on our new system on or after
Friday the 24
th
.
Your current payments and payee’s will be converting to our new iPay system. The new system will be more user friendly and allow access to bill pay directly from digital banking, without the need of a separate sign on.
ATM and Debit Cards
Card purchases and ATM withdrawals will remain available during this entire process. There will be no changes to your existing cards, account numbers, and checks. After the
27
th
of July
, you will have access to the following exciting new features:
- Enable and disable your debit card at the touch of a button from your browser or our mobile app
- Raise and lower your approved debit card spending limit at any time
- Apply travel notices and restrictions in real time
- Digitize your Integrity Bank & Trust debit card with digital wallet products like Apple and Android Pay
Sincerely,
Your Integrity Bank & Trust Team
