HiDoc Online Upgrade for Telemedicine Services
We are pleased to announce that our HiDoc Online telemedicine website and mobile apps have been upgraded in order to better serve our members, especially during the COVID-19 situation. Our improved platform is more secure than ever and features new tools that make it even easier for members to connect with a physician.

Telephonic consultations can still be scheduled directly through the HiDoc Call Center at (844) 423-6242 without having to set up an online account.
How do I access the new HiDoc Online patient portal?
All HiDoc Online users, both new and existing, will need to set up a new patient account on the upgraded site. Any time after 8:00 am HST on April 9 , follow these steps to create your online account.

  1. Go to www.HiDocOnline.com/check-eligibility from an internet browser such as Internet Explorer, Google Chrome, or Safari.
  2. Enter your first and last name exactly as it appears on your health plan member ID card.
  3. Enter your date of birth using the calendar icon.
  4. Click Check Now. If your eligibility is confirmed, enter your preferred email address. You will receive an email from Support@HiDocOnline.com containing login information. You may then start using HiDoc from your computer, or download the new HiDoc Online mobile app from the Apple or GooglePlay stores. Existing users should delete the old mobile app on April 9 as it will no longer be available for use. Visit hmaa.com/telemedicine for further details.
  5. If your eligibility is not confirmed on the Check your Eligibility screen, please contact our Wellness Team for assistance.
What's the same?
  • Connect with HiDoc’s network of board-certified physicians locally and while traveling, 24/7.
  • You may call the HiDoc Call Center at (844) 423-6242 or access HiDoc Online from a computer or mobile device.
  • You can schedule an appointment or be seen by a HiDoc physician in as little as 30 minutes for non-emergent conditions such as allergies, cough, cold, flu, prescription refills, rash, sore throat, urinary tract infections, vomiting, diarrhea, and more.

What's new?

  • Upgraded online security to better protect your personal information.
  • Talk with a physician through Chat Messaging when you don’t need a full consultation.
  • Skip the booking process and be seen by the next available physician through the new Urgent Care feature.
Need assistance?
For assistance with HiDoc, please contact: