Dear Residents,
These are certainly trying times for all of us. As you may have heard from media reports, the Health Officer for San Mateo County joined with the Health Officers in Alameda, Contra Costa, Marin, San Francisco, and Santa Clara Counties to issue a legal order directing their respective residents to shelter at home for three weeks beginning at 12:01 a.m. on March 17 and ending at 11:59 p.m. on April 7 unless otherwise extended or rescinded. The order limits activity, travel and business functions to only the most essential needs. The guidance comes after substantial input from the U.S. Centers for Disease Control and Prevention (CDC) and best practices from other health officials around the world. You can read the Health Officer’s order
here
.
Importantly, grocery stores, gas stations, banks, and other essential businesses (defined in Section 10) can remain open during this time. Restaurants also can remain open, but only for delivery and take-out. No dining in is allowed.
As this order was issued by the County Health Officer, all questions about interpreting the order should be directed to County Health by calling 211. The County is also offering limited COVID-19 testing. Please click
here
for further information.
City Hall, including Finance/Water Office:
Closed to the public effective March 17. To pay your water bill, please go online
here
. You can also mail any payments to the City to 501 Primrose Road, Burlingame, CA 94010 or deposit them in the boxes marked “Water Payments” that are located at the north entrance of City Hall and the southwest parking lot exit. If a payment receipt is requested, one will be mailed.
For
general question
s, please email
info@burlingame.org
or call 650-558-7200 and we will try to assist you with our skeleton crew.
To report a
critical issue or service request
,
click here
or use the accessBurlingame app on your phone. Click
here
for a printable list of important City phone numbers.
Library:
Closed to the public effective March 16. Unfortunately, we will not be able to keep the building open to pick up holds and use the self-checkout machines.
Recreation Center:
Closed to the public, including restroom access.
Parks and playgrounds:
Open to the public, but please use caution when touching playground equipment, benches, water fountains, etc., wash your hands with soap and water, and practice social distancing.
Park restrooms:
Closed to the public.
Police Department:
The building lobby will be closed to the public for routine business but open for reporting crimes. Livescans and station tours are on hold. Please call 911 in the event of an emergency, or 650-777-4100 for regular business.
Broken
water mains and leaks, sewer stoppage issues, and street and sidewalk safety issues
: Please call 650-558-7670.
Trees:
For tree emergencies, such as a limb down or tree failures, please call 911 or Burlingame Police Dispatch at 650-777-4100. For non-life-threatening tree issues, please call 650-558-7330 and leave a message. Messages will be checked twice daily. If your tree issue can wait, please call back after April 7.
Subpoenas and claims:
The City Clerk’s Office will accept delivery of subpoenas via email at
mhasselshearer@burlingame.org
. The original should be mailed to the City Clerk’s Office with check for witness or record fee attached. The City Clerk will also be accepting claims against the City via email at
mhasselshearer@burlingame.org
.
We will continue to update the community as we have more information to share during this public health emergency.
Stay safe Burlingame!
Lisa Goldman
City Manager
