WEDNESDAY, MAY 6: A MESSAGE FROM CESAR ANDRADE, DIRECTOR OF OPERATIONS
FACILITY UPDATE
May 6, 2020
Dear TIA families & friends,

As you know, we’ve been spending this time preparing our facility for your return. The good news is, according to our government officials, we are looking at a return date in late May or early June as part of the phased re-opening of our sport, strictly catering to singles play and private coaching. Please scroll down and see our detailed   PHASE 1 HIGHLIGHTS  and  FACILITY IMPROVEMENTS AND ADJUSTMENTS .
 
Though we are all eager to get back to work and play, we understand the importance of protecting our tennis community and creating an environment that will sustain our return to routines and activities. Our plan to re-open will follow governmental guidance, is based on the recommendations of the USTA, and will provide: 1) safety for all, 2) recreational activities and exercise for our community, 3) tennis development, and 4) healthy jobs for our coaches and staff.
 
The first phase of re-opening for players currently enrolled in group lessons and the adult doubles league will be to convert the pending value of the following, to private lesson hours:

  • All group classes cancelled due to closure
  • Any remaining group sessions through June 21
  • Any pending early-cancelled make-ups for enrolled players

Note: UTR Sunday Matchplay enrollees will continue with singles play through Labor Day 2020.

These private lesson hours will automatically be set up on every enrolled player’s account. The private lessons may be used by the player or any family member, upon re-opening through Labor Day 2021. This generous timeframe allows players to use and enjoy the private lesson hours when they're comfortably ready to return. 

If you are enrolled in a standing private lesson, this lesson will resume on your regular day and time beginning on opening day through June 21. Feel free to schedule additional lessons and / or change your standing lesson at your convenience.

Once we announce our opening day, we will also provide you with a clear conversion key so you can see your number of private lesson hours credited and details on how to schedule your   private lessons. This, alongside our “Outdoor Check-in” system and sanitizing measures will create socially distant and safe lesson time for players and families, and immediately generate on-court hours to enjoy with our world-class coaching staff.  Our goal is to make this process seamless for you, to provide you value to use and enjoy immediately or when ready, and keep our coaches busy and working on what they do best!
I MPORTANT! 
  • Private lessons can be used through Labor Day 2021, but cannot be used as credit towards a new enrollment for the 2020-21 Indoor Season.

  • Please scroll down to view our complete list of Phase I and Facility Improvements.

  • We expect PHASE I to last 3-4 weeks and hope to resume group lessons, doubles play, and normal lesson offerings as soon as possible while staying in line with government guidelines.

FUN STUFF! 
  • We recently completed our 2020 TIA "Who We Are" video. I want to personally thank all of our players and coaches for participating in the video. Check it out!

  • All players will be receiving complimentary “Welcome Back" TIA shirts and bracelets! See below.
GRIND TODAY. STRONGER TOMORROW!
'20 Summer Uniforms
PHASE 1 HIGHLIGHTS:

  • Outdoor tennis on all eight tennis courts; 7am – 11pm, Monday - Sunday
  • Outdoor “Check-In” Desk to direct players to their courts through “No Touch” pathways.
  • Three (3) different designated “No Touch” entry & exit pathways for players based on court assignments.
  • Private & semi-private coaching ONLY; Court time for singles play only.
  • Regularly scheduled, standing private lessons will resume on opening day through June 21.
  • Walking Director managing all player and coach needs throughout the day.
  • One player at a time in the clubhouse and bathrooms; “No Touch” pathways to clubhouse and bathrooms.
  • No lobby seating nor congregating area available.
  • Private lessons will be scheduled as follows: North Courts on the hour (e.g. 8:00, 9:00), West Courts at a quarter after (e.g. 8:15, 9:15) and East Courts on the half hour (e.g. 8:30, 9:30).
  • Coaches will always be waiting for players on the tennis court 5 minutes before the lesson.
  • Coaches will wear nitrile gloves at all times, no masks needed due to the social distancing guidelines our sport allows.
  • Designated ball hopper for player and coach for ball pick up throughout lesson.
  • Ball baskets, tennis balls, and hoppers disinfected before the start of every lesson with U/V light wands and sanitizing wipes.
  • Sanitizing Gel “No Touch” stations throughout the facility.
  • Players MUST bring their own refreshments (e.g. water); no communal water coolers on court.

FACILITY IMPROVEMENTS AND ADJUSTMENTS:

  • Nitrile gloves and N95 masks ready for our lobby, office staff, and maintenance staff.
  • Infra-red thermometers for daily staff check-in.
  • Additional water lines installed near entrance and backyard area so that maintenance crew can easily power wash and sterilize the entire facility daily.
  • Entire facility has been professionally disinfected, and lobby redesigned and painted.
  • One player at a time in the clubhouse and bathrooms; “No Touch” pathways to clubhouse and bathrooms.
  • New Electric Blue Windscreens — will look great! 
  • New balls have arrived for lessons.
  • All hoppers cleaned and sanitized and currently in storage. U/V light wands for easy equipment sanitizing between lessons.
  • Revolving doors will not be used and will remain locked during Phase 1.
  • Sanitizing Gel “No Touch” stations throughout the facility.
  • No communal water coolers available on courts.
  • Bubbles have been sanitized and disinfected inside and outside, and are currently in process of being stored.
  • Administrative Staff and Directors training on new software (Aptus) to improve our business procedures and your user experience.
TENNIS INNOVATORS ACADEMY
tiacademies.com | 914.428.2444