Podcast: Three Telecom Expense Management Hacks That Can Generate Big Savings

In the world of telecom expense management, glaringly obvious things can be overlooked by businesses, even if they can add up to big savings. So says Bob Norberg, CMO of Cloud Age Solutions. In this podcast, he argues that even if a business does not have the time or resources to do a thorough telecom audit on a regular basis, there are simple “hacks” that can easily be done on a monthly basis that can uncover “low hanging fruit” — major opportunities to save money.

Podcast: Contact Center Realities and the Autonomous Customer Journey

The pandemic really has mobilized us into a more digital way of life and the contact center is now the face of the brand, with the agent as the brand ambassador. Stands to reason organizations are investing not just in customer facing technology but also agent retention technologies. If organizations are going to deliver the outcomes consumers desire, they need to let consumers communicate to resolution on their preferred choice of channels, while keeping context along with providing more help online.

Podcast: Selling business outcomes

Selling business outcomes instead of by price, and other means, has emerged as the primary way the channel and MSP communities need to go to market, according to Masergy’s SVP Global Channels, Jim Glackin. In this podcast, Glackin discusses a dramatic change occurring in the market for communication services and how that impacts the front-line companies who sell or resell services to organizations of all sizes.

Podcast: Telehealth a focus in Poly Grant Assistance Program

The pandemic and the rapid adoption of telehealth might represent the greatest disruption of the delivery of healthcare in the history of medicine, according to Cheryl Henshaw, Director of the Poly Grant Assistance Program (or PGAP). Poly provides a value-added service (PGAP) focused on helping organizations understand where funding is available, where funding can be spent, and to spread understanding of fund eligibility. In this podcast, Part 2 of a two-part series on Poly’s (PGAP), we focus on telehealth and healthcare.

Podcast: Video Conferencing, Mobile Applications, Business Text Messaging enables Alianza to deliver winning combo to service providers

Video conferencing, mobile applications, business text messaging are among the acquisition driven services that Alianza has grouped together in what the company sees as a winning approach to a new season and era of choices for service providers.