How TEAM Clients Have Experienced
Uninterrupted Service During the
COVID-19 Global Pandemic
Daily Operations
TEAM staff were prepared to work 100 percent remotely prior to the advent of COVID-19. With procedures and protocols already in place, TEAM was able to ensure continuity of service for clients while protecting the health and well-being of our staff, volunteer leaders and customers. In one day, TEAM went from having all staff in our physical office to having 100 percent of our staff at home without any disruption of work flow.
Events
TEAM has a top-of-the-line events management team, so it was no surprise when the TEAM Meeting Managers were faced with the challenge of quickly reworking dozens of events they were able to do so expertly. By collaborating with the volunteer leadership of our clients, the TEAM meeting managers were able to determine the best course of action for each individual event. Whether that was rescheduling or converting the event to a virtual experience, the Meeting Managers are able to host successful and educational events despite the pandemic. Even better, our Meeting Managers were able to generate non-dues revenue sources through virtual events, allowing for fiscal growth for many of our clients.
Resources & Updates
Many TEAM clients are medical-based organizations, as a result, the communication for these groups were vital to ensuring our member physicians were up-to-date on the fast-paced changes surrounding Coronavirus. TEAM staff collaborated with national organizations and the Pennsylvania Medical Society and were able to supply timely and crucial information throughout the duration of the pandemic. This added value to our clients organization and positioned many of them as leaders in their specialty amidst the pandemic.
Advocacy
TEAM’s Government Relations staff have well-established relationships with Pennsylvania’s “Row Offices”, the governor’s administration and agencies, the General Assembly and the various trade associations represented in Harrisburg. These relationships have made it easy for TEAM to continue advocating on behalf of our clients throughout the pandemic.
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