How To Make The Most Of Your Google My Business Reviews Management Tool

SERVING THE COMMON INTERESTS OF LODGING OWNER/OPERATORS SINCE 1946

December 8, 2021

Upcoming Events

California Lodging Expo® and Conference

February 7, 2022

Crowne Plaza Los Angeles - Commerce

California's Premier Lodging Trade Show

Everyone is eager to see friends and colleagues. The Lodging Expo is the perfect place to connect with people, learn about the ideas, products and services needed to boost your pandemic recovery.

This exciting event is free to lodging owners, operators, students and educators.

What Can Attendees Expect?

Engagement:

Panel Discussions with industry experts
California Tourism Outlook
Trade Show
Scholarship Award Ceremony

Fun:

Grand Prize Drawing - 5-night stay at the Royal Kona Resort
Cash Prize Drawings
Getaway and Prize Drawings
Morning Mingle
Industry Luncheon
Free Wine Tasting
Evening Reception
Networking, Networking, Networking

Vendors - Save $200 on your exhibitor fee with the Early Bird Discount ending December 15, 2021

Information and Registration

Thank you to our Expo Sponsors

Top 10 List of Productivity Killers in

Your Hotel

By David Lund, Hotel Financial Coach

Productivity is like our health and fitness. We are never just staying in one place for long. You are either moving toward a better picture or you are moving away from the ideal shape you want to be in.

In your hotel it is a never-ending journey that requires your constant and continuous attention. In this piece I am going to highlight the Top 10 List to avoid and best practices to adopt so you can stay in shape. And remember, just like guest services and your colleagues, your productivity will never be perfect, but you can always benefit from a regular work out.

Manage Negative Reviews | Google My Business Reviews Management Tool

By INNsight.com

Google Review Management Tool is useful if your business has a GMB account. If you have still not made one, create and optimize your GMB account.

Has someone left you a one-star Google review on your GMB listing?

After checking the records, you realize that you have never done business with this customer. Therefore, it's likely to be a fake review.

The best way to manage Google reviews is to respond to the review.

Note: Potential clients will read reviews and answers, so be professional while replying.

State Labor Law and Payroll Tax Seminar

These interactive video seminars are presented online by the Division of Labor Standards Enforcement (DLSE) in conjunction with the Employment Development Department (EDD).

You will receive information from DLSE and EDD on:

Record keeping
Reporting requirements
Employer obligations
Wage payment requirements
Common wage and hour violations
Employer and employee rights and responsibilities
Paid Sick Leave & Covid-19
Employee vs. independent contractor

Can I assign a time when an employee must take a lunch break?

As an employer you are entitled to set your employees’ work schedules according to your business needs and in compliance with the law. This includes scheduling start and end times, as well as meal and rest period times. Employees do not have the right to refuse to take meal or rest breaks as scheduled.

"Early Lunching"

Although California law does mandate that meal periods for nonexempt employees begin before the end of the fifth hour of work (meaning no later than 4 hours and 59 minutes into the shift), employers are not required to schedule lunch breaks...