Until further notice, ALL NRH water customers should use water for emergency purposes only and are advised to boil water before consumption. Emergency purposes includes drinking, cooking, flushing, and other safety reasons. Stop dripping water at the faucets, if you currently have heat in your home. Delay using showers, baths, washing machines and dishwashers until this water crisis has ended. If you see broken water lines in your neighborhood, please report immediately to 817-427-6440.

Current demand is outpacing supply. The water emergency is due to a limited supply of water coming to us from the City of Fort Worth and Trinity River Authority. Power issues, coupled with a large number of water main breaks has severely limited their ability to continue providing NRH and other area cities that they serve. Because of this we cannot guarantee continued water pressure, impacting the quality of water in our system. If customers fail to conserve it is possible the city could run out within 48 hours.

ERCOT and Oncor announced early Thursday they’ve stopped the “rolling blackouts” across the state, though some customers continue to have no power due to damaged equipment. IF YOU ARE STILL WITHOUT POWER, report it to ONCOR again as it may be an equipment / mechanical failure specific to your area. As of 10 a.m., around 3,000 in NRH were still without power, according to Oncor. This evening it was down to about 1,500. Oncor said crews would work through the night to continue restoring power.

ONCOR:

888-313-4747

stormcenter.oncor.com

Text “out” to 66267

MyOncor mobile app

Also, here are our City of NRH numbers again. Please call us if you need us! 

Warming Center Hotline: 817-427-6001 

Water Shut-Off: 817-427-6440

Police/Fire Non-Emergency: 817-281-1000

Police/Fire/Medical Emergency: 9-1-1