UPDATE: First Commerce Moves to Drive Up and "Contactless" Service

YOU Can Count on Us.

At First Commerce, we value your membership and remain committed to continuing to serve all of your banking needs during these unprecedented times and beyond.

Following federal guidelines and as part of our commitment to your health and that of our team members, these services will be delivered through a modified model. Effective Friday, March 20 , we will begin providing lobby service for material needs by appointment only at our Thomasville location. To minimize person-to-person contact, appointments will be reserved strictly for services that require direct material assistance by a team member, such as Instant Issue Debit Cards, Checks, Statements, and Safe Deposit Box Access. We will maintain our regular business hours with team members available inside the financial center to assist solely with these types of material needs through "contactless" service.

To better serve you, starting today, we have expanded our Contact Center and drive-up Video Teller Service hours for more convenient access to all of your banking needs. Both are now available for you Monday-Friday 7:30 a.m.-7:30 p.m. ET and Saturdays 9 a.m.-3 p.m. ET. For questions or assistance, please visit our website or call us at 800.533.5772 or 850.488.0035.

Many Options to Access to Member Services

Speak Directly to a First Commerce Team Member Through Our Video Teller Service by Simply Touching the Video Screen
For added convenience, Video Teller Service is also available in our drive thru locations for extended hours that have been further expanded, Monday-Friday 7:30 a.m.-7:30 p.m. ET and Saturdays 9 a.m.-3 p.m. ET
Some transactions require only an official government-issued photo ID

Get Access to Cash and Deposit Services Through 24/7 ATMs
Also remember our nationwide Accel surcharge-free network of ATMs – you can even search for deposit-accepting machines – along with the option to receive cash back at points of purchase including grocery stores and pharmacies with your debit card and PIN

Order Ahead & Pick Up Options
Material Needs such as Instant Issue Debit Cards, Checks, Statements, and Safe Deposit Box Access that require direct assistance from a team member are available by calling and arranging to pick up your requested items during the Thomasville financial center's regular business hours.
When visiting the financial center to pick up your items, please be prepared to show your photo ID through the window or door to verify your identity.

Loan Assistance Over the Phone or Online
Apply for loans online, including Home, Auto, Lines of Credit and Credit Cards – visit www.FirstCommerceCU.org or by calling us at 850.488.0035 or 800.533.5772.
Simply call FCCU’s main Contact Center at 800.533.5772 or use our Video Teller Service for questions about existing loans
Loan documents will be delivered to members electronically via DocuSign for secure processing

Digital Banking Offers Remote Banking Solutions
Enjoy secure convenient access anytime, anywhere right from your computer, laptop, tablet or mobile phone. This free service offers a way to check balances, transfer funds, pay bills, and more. With our mobile app, you can also deposit checks right from your device. Enrolling is easy and takes just minutes to complete or feel free to contact us for personal assistance.

For other banking needs that may require direct assistance from a team member, please call your Thomasville financial center for help by phone, or to schedule a time to pick up items during regular business hours.

Thomasville Financial Center

Phone : 229.226.0047

Mon. – Thurs. 9 a.m. – 5:30 p.m.

Fri. – 9 a.m. – 6 p.m.

Sat. – 9 a.m. – 1 p.m.

Drive Thru with Video Teller & ATM Service

Mon. – Fri. – 7:30 a.m. – 6:30 p.m.

Sat. – 9 a.m. – 1 p.m.

EXPANDED HOURS!

First Commerce

Contact Center

800.533.5772 or 850.488.0035

Monday-Friday

7:30 a.m. – 7:30 p.m.

Saturday

9 a.m. – 3 p.m.

Keeping You Updated and Informed

Please visit our Coronavirus Relief web page for regular updates on how First Commerce is continuing to serve you and our communities. The page also provides useful tips for managing your accounts through remote and online service options.