211 Responds to Increase in Early Releases of Incarcerated Individuals Due to Covid-19
While we continue to work around the clock to answer the increased call volume at 211, our team continues to look for ways to improve the experience of our community in this time of rapid changes. One area of need was for reentry services due to the increase of early releases of incarcerated individuals to slow the spread of COVID-19.
To help these individuals reestablish their lives, 211 launched a new Alameda County Portal in Partnership with the Alameda County Probation Department to provide the necessary resources to ensure a successful transition back into the community.
Alameda County Reentry Portal
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New Alameda County Food and Resource Map
in close coordination with
the Alameda County Community Food Bank
, and individual cities, developed a countywide interactive map that includes food distribution sites and other essential services which are currently open. We have added the Alameda County
Food Distribution and Services Map to our
COVID-19 resource page. We encourage county residents to use this map to locate essential services in their immediate area.
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Urgent Support Needed for COVID-19 Response
Your help is needed now more than ever as we respond to this perfect storm: handling both a more than 50% increase in call volume to 211 and the additional work needed to maintain accurate, up-to-date information on rapidly changing resources resulting from shelter in place. A page has been set up to accept
donations online as we respond to COVID-19 and support our most vulnerable callers.
Thank you for helping us make a difference!
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211 is mentioned at the 8:15 minute mark
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211 in the News
211 Executive Director, Alison DeJung, interviewed on AM Radio: You can listen to Alison DeJung and Lars Eric Holm on the radio talk show
Love Never Fails discussing the work being done by Eden I&R to support vulnerable populations during COVID-19.
CA Gov. on Partnership with 211: You can watch the
LA Times
coverage of Gov. Newsom discussing the CA Health Corps initiative, masks, following directives, and reaching out to people who need help during COVID-19.
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Stay Home, Save Lives
211 Alameda County is a proud partner in the Listos California for All campaign to help Californians prepare for any disaster. We encourage all Californians to stay home to save lives. If we do not stay home, the spread of COVID-19 will get worse. We will get through this together by staying away from each other.
Please only leave your homes to get food, get necessary health care, or go to an essential job. Always use social distancing when going out by staying six feet away from everyone. Visit
covid19.ca.gov
for the latest updates.
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A hairdresser from Oakland called seeking information on Commercial and Residential rental assistance during COVID-19.
She was a self-employed small business owner who had to shut down due to the Shelter in Place order. Not only was she losing her income, she was also still responsible for her commercial and residential rent. She was hoping there were some resources or programs to help her with both landlords. 211 provided her with information on the Paid Family Leave Insurance Program as well as the Employment Development Department’s Small Business Relief program.
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211 By the Numbers - March 2020
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211 Alameda County
6,985
conversations handled*
8,234
referrals provided
*reflects both calls and two-way texts to 211
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Demographics
70%
female
24%
single mothers with minor children
54%
Living with disabilities
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Average Call Length
4:33
minutes
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Average Wait Time
3:24
minutes
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Services Database
131
agency record updates
720
program record updates
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Housing Database
191
units added
1,272
records updated
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"
I was feeling down in the dumps and she really listened to
me and me and made me feel 100% better.
"
- 211 Caller
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AHIP (AIDS Housing Information Project)
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AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.
In March, AHIP had
17
in-person meetings and
99
calls with
20
unduplicated clients, and provided
123
service referrals and
434
housing referrals.
5
site visits were additionally conducted by AHIP staff.
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Over the past three months,
7
people moved into permanent affordable housing as a result of AHIP’s direct efforts and close coordination with medical case managers. In most cases, this also involved helping clients obtain furniture, financial assistance and household items like bedding and dishes.
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28
community meetings & calls attended
31,089
website page views
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512
outreach materials distributed
9,205
website sessions/visitors
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Thank You to Our Partners
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Referral Partner Spotlight -
City of Fremont COVID-19 Testing Center
The Fremont Fire COVID-19 Testing Center, located at the Fremont Fire Tactical Training Center,
7200 Stevenson Blvd.
, opened on April 3, 2020 to help alleviate the pressure on hospital emergency departments, provide faster test results for recently exposed first responders and front line healthcare workers, and to increase our community’s ability to suppress new transmissions through isolation after testing.
Testing at the Fremont Fire COVID-19 site is organized using a drive-thru system and individuals seeking the test will need to remain inside a vehicle. The Fremont Fire COVID-19 Testing Center will be open daily from approximately 10 a.m. to 5 p.m. or until the maximum number of tests available for the day have been exhausted.
Limited walk-up testing is also available Monday - Friday by appointment only
at Tri-City Health Center,
39500 Liberty St. Call 510-252-6808 for information on how to make an appointment.
No insurance or doctor referral needed. Open to anyone who has (or had) a fever or Covid-19 symptoms (cough, shortness of breath, etc.) or recent exposure to a confirmed or suspected Covid-19 case, regardless of where you live or your immigration status.
For updates and information visit the
City of Fremont Official Website.
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Donor Spotlight - The Lede Restaurant
Eden I&R thanks
The Lede Restaurant
in Oakland for their generous donation of meals for our staff and their families!
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Located in a historic Old Oakland building at 906 Washington Street, The Lede is a community gathering space serving food, drinks, and creative programming in the evenings and a shared workspace for members of Studio To Be during the day. Together, The Lede and Studio To Be strive to serve the community of creatives, journalists, and storytellers that make them proud to call Oakland home.
Since the Shelter-in-Place order has been in effect, The Lede has been providing free takeout meals for nonprofits and communities in need. Chef Carlo Espinas has been creating two delicious dishes each week that have gone to incredible organizations like Family Bridges, Roots Community Health Clinic, Family Violence Law Center, Kaiser Hayward, and Kaiser Fremont. This free meal program has ben generously supported by
donations
from the community as well as donated goods from purveyors like Midwife and the Baker and Capay Organics.
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