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Muni is making
necessary service reductions
during the order to shelter-in-place. We know that for many people with disabilities and older adults walking farther to an alternate bus or paying for other transportation isn't possible. To serve this important population, the SFMTA is announcing the Essential Trip Card to help older adults and people with disabilities take and pay for essential trips in taxis during this crisis. We are asking for your organization's help letting your members and/or clients know about this new program.
The Essential Trip Card will provide about two to three round trips per month for eligible participants at 20% of the cost of a regular cab ride. Customer can either pay $6 to receive $30 value or $12 to receive $60 value for taxi trips
on a debit card.
An older adult (65 or older) or person with a disability can apply for the Essential Trip Card by calling 311 and mentioning the Essential Trip Card. For those who prefer a language other than English, language assistance is available. Staff will be available weekdays between 9:00 am 4:45 p.m. While we encourage using the phone to minimize contact, as a last resort, qualifying customers may enroll in person at the SF Paratransit Broker's Office (68 12th Street) if needed. The office remains open during regular weekday business hours
(as of April 13, 2020).
More information can be found at SFMTA.com/ETC.
For other needs, the City's Disability and Aging Service (DAS) helpline at 415.355.6700 now operates 7 days per week from 8:00 a.m. to 5:00 p.m. DAS helpline operators are available to connect people to the City's existing service providers and expanded services as they become available.
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