Sept 16, 2020
To Our Valued Clients and Partners,
The wildfires across our region have created unprecedented challenges for businesses and individuals in our community. Many thousands of homes and businesses have been evacuated for safety. Our community has already seen a significant loss of life and many families have lost everything. These are incredibly difficult times but also times when our community can pull together and show the world how people in the Northwest take care of one another.
We want you to know that RGA is here to help. This week, our account managers will be reaching out to offer personalized support to all of our clients headquartered in Oregon as well as to clients who have members residing in zip codes impacted by fires throughout the western region. We have a variety of resources available to support you and your members, including:
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Outreach by our Care Navigators. Our Care Navigators stand ready to reach out to any member displaced by fires to assist them with any healthcare needs that may arise. We know that when people leave their homes quickly, they often leave behind prescription medications and durable medical equipment such as CPAP machines. Our team can help members get these items replaced so they can maintain their health.
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Mental Health Support through our Open Arms Program. Earlier this year, RGA created our Open Arms program to offer expanded mental health support for members. Open Arms provides members with local resources for mental health care and can direct members to in-network and virtual medicine options available through their health plan. We also offer immediate access to a counselor for members in crisis. Members can access this service by reaching out to the Customer Care number on the back of their ID card.
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Easy access to ID Cards. Members and clients have 24/7 access to ID cards through our member and client portals. Members and clients can order new printed ID cards using the secure messaging option in our member and client portals or by calling our Customer Care team Monday - Friday, between 6 AM and 6 PM, PT.
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Support with Benefit Changes. If you would like to adjust your plan, for example, to ease preauthorization requirements for those in impacted areas, RGA will work with you to make adjustments as quickly as possible.
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Materials to Help Members. We want to help you get information and resources to members as quickly as possible. To do that, we’ve created a new member flyer which AMs will share directly with you. The flyer provides information on resources to help members who may be already be displaced. It also includes resources to assess air quality, links to help prepare for evacuation, register for emergency alerts, and what to do if you have symptoms, such as a dry cough, that are associated with smoke and also with COVID-19.
RGA is also doing our part to support the charities leading relief efforts in the communities most impacted by the wildfires. We have already made a donation to the American Red Cross and have earmarked up to $5,000 through our employee donation match program. Our parent organization has also made over $250,000 in contributions to wildfire relief.
Our focus, dedication, and support remain steadfast as we navigate these unique times. Know that the entire RGA team is here for you and will do everything we can to help you and your members get through all that 2020 has brought us. Please reach out to your Account Manager if you have any questions or if there’s anything we can do to help.
Thank you for your continued trust in RGA. Best Regards,
Lindsay Harris, MPP
President
