Dear Tabor Court Families and Friends:
As we have received a lot of questions and concerns regarding policies and procedures we have in place here at Tabor Court, we want you to know first and foremost, we hear you, we empathize, and we understand this has been an incredibly challenging time for many. As tough as this is, there are restrictions we must follow in order to adhere to the policies of Fraser Health and ask that you continue reading below for updates regarding these.
Window Visits - New Policy
Moving forward, those that visit their family members on the first floor, you will need to schedule your visits with Jessica Janisch, the Recreation Coordinator, (
JJanisch@taborvillage.org
) to have the visit over the Chapel windows.
Window visits that have not been scheduled by our Recreation staff will no longer be permitted. Tenants go for walks around the building for exercise and fresh air, which we very much encourage. However, with unscheduled visits, tenants are unexpectedly having to walk by visitors with no PPE or barriers in place, thereby putting both tenants and staff at risk.
Keeping window visits scheduled allows tenants the freedom to walk around their own property and enjoy the outdoors. This helps sustain their mental and emotional health, as this has been hard on everyone.
Food Drop Offs
We have had a lot of questions about what food items are and are not allowed to be brought for tenants. Below are some friendly reminders.
Not Accepted Food:
- Perishables, including:
- Milk
- Yogurt
- Cheese
- Homemade goods
- Fruit that cannot sit un-refrigerated for 24+ hours
- Fast food (cannot be delivered by families or delivery men/women)
- Anything that cannot be sanitized down
Accepted Food:
- Pre-packaged baked goods from a store
- Pre-wrapped/pre-packaged food items such as chips, crackers, cookies, pop, canned foods, etc.
- Anything that is in a sealed package that can be sanitized down and sit un-refrigerated for 24+ hours
Cash Drop-Offs
If you are planning to bring cash for your loved one, the screeners cannot receive it without a second person there to witness for security reasons. We ask that you wait patiently for the screener on duty to call for a second staff member to witness the exchange.
Please respect our security as it is meant to protect the tenants and our employees. We do have other ways of getting money to the tenants and cash deliveries are not necessary. As most restaurants do not take cash at this time, we are encouraging you to refrain from doing so as well.
If you do decide to make cash deliveries, please respect the cash acceptance procedures we have in place, as noted above with the two staff member present rule.
Respect and Care from the Heart
Our screeners and healthcare staff are following the protocols and guidelines of Fraser Health and Dr. Bonnie Henry, the Provincial Health Officer of British Columbia, when they are implementing these rules. These policies and procedures are in place for the safety, protection and health of your loved ones and the dedicated staff members caring for them on the frontlines.
We understand that these policies can be cumbersome and frustrating at times, but the staff implementing these rules are fulfilling their employment duties and requirements, as well as the government's mandates.
Therefore, please practice kindness, compassion and respect when giving feedback to staff about any discontentment or concerns with these policies. Let’s remember that we are a village of ‘Care from the Heart’ and our hope is for this to go both ways between staff and families and friends.
We are in your corner and we long for the day when we can see you and your loved ones together again without barrier. We love the tenants who call Tabor Village home and you as their family members are part of this Village we call family. This too shall pass, but for now may we remember to move forward in love, kindness and understanding.
Yours sincerely,
Dan Levitt, MSc., CHE
Executive Director
604-859-8715 ext. 102
