MAY IS WATER
AWARENESS MONTH
 
EMWD is proud to recognize the month of May as Water Awareness Month by continuing efforts to bring our customers safe and reliable water services.
 
With temperatures heating up, now is the perfect time to celebrate with a glass of refreshing and reliable tap water.

EMWD conducts approximately 54,000 water quality tests each year and continues to meet or surpass state and federal drinking water standards.
 
EMWD is proud to continue investing in your water supply future with its Groundwater Reliability Plus initiative, which includes expanding desalination, water banking, and more.

To learn more about what EMWD is doing to secure water supply reliability, please visit our Groundwater Reliability Plus webpage.
EMWD BOARD OF DIRECTORS SELECT NEW GENERAL MANAGER

EMWD's Board of Directors have selected
Joe Mouawad as the next General Manager following a nationwide search.

Mouawad who has nearly 30 years of experience in the water and wastewater industry, takes over from Paul D. Jones, II, who retired after 10 years as General Manager.
 
He has served in various leadership roles with EMWD for the past 15 years, bringing a wealth of internal experience to his new responsibility of leading California’s sixth-largest retail water agency.

Mouawad is the eighth General Manager in EMWD’s 71-year history.

Click here to learn more.
TAP INTO WHAT'S NEW:
CALLING ALL LANDSCAPE CONTRACTORS!
EMWD is now offering a FREE Online Contractor Training Program for landscape contractors!

The on-demand course teaches contractors about EMWD’s new customer incentive programs and introduces technical skills that could help grow their business.
Topics covered in the training include an overview of EMWD’s upcoming Outdoor Water Use Efficiency Program for residents, Landscapes for Living, in addition to:

  • Incentives and rebates
  • Customer service tips
  • Irrigation equipment
  • Water management tools
  • Landscape design
  • Planting and maintenance

Coursework consists of online instruction and all necessary materials will be provided by EMWD for free.

Contractors may finish the lessons at their own pace and as their schedules allow. Licensed landscape contractors who successfully complete the training by June 1, 2021, will be the first listed on the Landscapes for Living website when it launches this summer.

Registration is now open! To learn more and sign up, visit here.
Answer:
 
Yes.

EMWD offers payment assistance programs for customers who may be facing financial difficulties with paying their water bills due to the COVID-19 pandemic.

While the Governor’s Executive Order currently prohibits shutoffs for non-payment, once that order is lifted, many customers with significant balances due may be at risk of shutoff.

To help customers manage outstanding balances, EMWD offers a range of programs to assist customers in becoming current on their bills including:

  • Get $100 Credit with EMWD's Help2Others Program: EMWD has partnered with the United Way of the Inland Valleys to provide financial assistance to qualified, low-income customers. Funding for the program is limited and eligibility information may be found at www.emwd.org/help2others.

  • Payment Extensions: Customers may schedule a payment extension using EMWD’s My Account portal at myaccount.emwd.org.

  • Payment Arrangements: Short- and long-term payment arrangements may be made to pay off a past-due balance.

  • Level Payment Program: This program allows qualified customers to pay EMWD bills in equal monthly payments, based on historical usage.

  • EMWD’s Water Budget Based Rate Structure: EMWD’s rate structure is designed to provide the lowest rates to customers who remain within their water budget.

Additional resources through the County of Riverside and local cities may be available. Please click here for more information.