First and foremost, as the COVID-19 pandemic continues to dominate headlines and impact communities and businesses, we hope this message finds you, your families and your colleagues still safe and healthy. We're truly in this together, for as long as it takes.
Here is some important information regarding your policy with Hartford:
Premium billing:
They will continue to help personal and commercial lines customers who are having financial difficulty because of COVID-19. The Hartford will now be suspending cancellations for non-payment until
May 31, 2020,
and they will not be assessing late fees for premiums due on or before that date. You can contact the applicable service area for help with billing or payments issues. If you contact The Hartford directly, they will provide assistance. They will continue to comply with directives issued by state departments of insurance.
COVID-19 Personal Auto Payback Plan
: They will be issuing a 15 percent refund on two months' worth of premium for all customers with an in force personal auto policy as of April 1, 2020. They plan to issue payments to customers either by check or direct deposit into the billing account on record. Customers do not need to take any action to receive this credit.
Please remember you can reach us by phone (828)328-5671 or by emailing your account manager Monday-Friday, 8am-5pm.
We hope you found this information useful and that you stay healthy and safe.
Sincerely,
Your Broome Associates Team
