You have already enrolled with autoTEXT which may be automatically sending text messages to service customers.
Use that automation to your advantage. Here are some suggestions:
APPOINTMENT REMINDERS
Modify your appointment reminders to communicate:
• Any changes to business hours
• Assurances you are taking every precaution to protect their safety
• The option to reschedule their appointment if they would prefer
(If you do not currently have automation or Appointment reminders set up, call us to discuss your options.)
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PAYMENT NOTIFICATIONS
Reduce or eliminate the handling of cash and credit cards to protect your staff and customers with Mobile Cashier. Modify the message on your payment links to:
• Explain why you're suggesting your customers use Mobile Cashier and e-payment
• Include assurance of additional safety precautions
• Promote physical distancing
• Protect staff and customers
• Allow use for all departments to collect payments or deposits
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NEXT DAY FOLLOW UPS
Reinforce your commitment to your customers and assure your dealership will continue to provide updates as needed. Include wording to:
• Provide information or contact details if customers have any concerns
• Reassure your dealership is continuing to adapt as the situation changes
