Customer Service During the CODVID-19 Pandemic
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DWM has adjusted operations and services to continue to ensure the safety and health of our employees and customers during the COVID-19 pandemic. We will continue to provide safe, quality drinking water and sewer services through our treatment plants and field operations. We understand that access to water is paramount to maintaining good health. Therefore, DWM has temporarily suspended water disconnections until further notice. We encourage all customers to follow the CDC guidelines to remain safe and healthy and to contact your medical provider if you feel ill. For assistance with payment arrangements, water service applications, and water/sewer repair requests, contact a customer service specialist at 404-546-0311.
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Mayor Keisha Lance Bottoms Appoints Interim Commissioner to the Department of Watershed Management
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ATLANTA
– Mayor Keisha Lance Bottoms announced Department of Watershed Management Assistant Commissioner Mikita K. Browning has been named Interim Commissioner of the Department.
“Assistant Commissioner Browning has been an experienced and dedicated member of the Department of Watershed Management’s senior management team supporting our mission of providing safe and quality drinking and wastewater services to Atlanta residents,” said Mayor Bottoms. “During this critical time, her leadership will be vital to ensuring continuity of operations and the continuation of mission essential services to our city and the region.”
Assistant Commissioner Browning takes over following the departure of Watershed Commissioner Kishia L. Powell, who led the Department over the past four years.
Read the full press release
here.
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The Municipal Option Sales Tax (MOST)
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MOST requires reauthorization and will appear on the Absentee and June 9, 2020 Presidential Primary ballots
The MOST is a 1-cent sales tax applied to generally all retail sales of goods purchased and taxable services performed within the City. It is one tool the City uses to finance the federally mandated Consent Decrees (Clean Water Atlanta Program) to replace the City’s aging water and sewer infrastructure and improve water quality while keeping water and sewer rates lower than they would be otherwise.
Initially approved by Atlanta voters in July 2004 and reauthorized by voters in 2008, 2012, and 2016, the MOST allows the City to spread the financing of the $4 billion infrastructure improvement program to visitors and business travelers who use our infrastructure every day but do not pay City of Atlanta water and sewer bills.
This not a new tax; it is reauthorizing the existing 1-cent tax.
The City estimates that the MOST has helped avoid 25% increases in water and sewer rates. The MOST makes sense for our City. Since 2004, the MOST has generated more than $1.876 billion to help ensure Atlantans a future of clean, safe drinking water and environmentally sound wastewater treatment.
Projects supported by MOST Funds
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Upper Proctor Creek Capacity Relief Project Rodney Cook Sr. Park In Historic Vine City
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Clear Creek West Sewer Improvements Project
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Hartsfield-Jackson Manifold Improvement Project
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Increased Water Usage and Payment Information During
COVID-19 Pandemic
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During the current COVID-19 public health pandemic and shelter-in-place order, you may experience increased water consumption as you find yourself running the dishwasher and washing machine more frequently and doing more household chores. This may result in an increased water bill.
If you are having difficulty making payments, you may qualify for assistance. Please visit
www.atlantawatershed.org/care-and-conserve/
for more details. If you would like to make payment arrangements, please call ATL311 at 404-536-0311, and a customer service representative will be able to assist you.
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Rain Barrel & Compost Workshop Cancellation
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The health, safety, and well-being of DWM employees and our customers is our top priority. The City of Atlanta Department of Watershed Management (DWM) has suspended all participation in public events and community activities and therefore, the Rain Barrel and Compost Workshops, hosted by DWM, are cancelled at this time.
We will work to resume the scheduled workshops for a date to be determined.
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National Public Works Week
May 17 – 23, 2020
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DWM joins with the American Public Works Association to celebrate
National Public Works Week
. The theme for this year's poster is "The Rhythm of Public Works".
Learn more on how to participate at:
http://npww.apwa.net
.
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Older Americans Month
Apply for Your Senior Citizen Discount
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May is Older Americans Month, and seniors are encouraged to apply for the Senior Citizen Discount to receive a 30 percent savings on water and sewer bills. Ordinance 03-O-1967 established the program in 2003 for all City of Atlanta water and sewer customers who meet the following criteria:
- 65 years of age or older. You must provide a birth certificate, driver’s license or other valid Georgia ID.
- A City of Atlanta water and sewer customer. If you do not receive your water and sewer bill directly from the City of Atlanta, you cannot receive the senior citizen discount.
- A maximum household income of $25,000 or less. You must provide proof of income, such as previous or current year Federal Income Tax Form 1040 or 1099.
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Click the image to watch the video.
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City of Atlanta Water and Sewer Appeals Board
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If you are not satisfied with the outcome of your billing dispute or adjustment request, an appeal to the City of Atlanta Water and Sewer Appeals Board may be requested per City Ordinance Section 154-29 within seven days of the Department of Watershed Management’s dispute resolution decision. The Water and Sewer Appeals Board is a group of citizens appointed by the Atlanta City Council to conduct hearings to review the dispute. You have a right to an appeal only after your bill has gone through the formal dispute process and a decision has been rendered. Visit
http://
www.atlantawatershed.org/adjust-disputeappeal-my-bill/
.
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Fire and Life Safety Message
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According to a recent survey conducted by the safety science organization UL, nearly 60% of people sleep with their bedroom door open. That simple choice could mean life or death in the event of a house fire, as a closed door can slow the spread of flames, reduce toxic smoke, improve oxygen levels, and decrease temperatures.
Close Your Door:
A door is one of the best pieces of firefighting equipment; it can:
- Reduce fire growth and spread;
- Limit damage to your home/building; and,
- Save lives.
Remember:
- Close the bedroom door when sleeping.
- Close doors behind you when escaping a room or building that is on fire.
- Keep fire doors closed. Never wedge, disable or prop open fire doors.
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Does DWM Have Your Correct Contact Information?
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Do you have a new email address or phone number? Do you want to receive DWM emergency notifications by phone, email or both?
The City of Atlanta Department of Watershed Management is doing what matters. We want to be able to reach you with information you need to know.
Please
click here to ensure that we have your correct contact information for our database and let us know your communication preferences.
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