We care about our customers and employees, and in an effort to keep everyone safe and healthy, we will continue to operate under modified business hours and procedures until risk of COVID19 contamination has passed. We appreciate your understanding and patience during this time, and we thank you for your cooperation.
Service Spotlight
Our Online Customer Service of the Month goes to Little Rock, Arkansas. Our team at Metal Mart #63 earned 100% customer satisfaction in March! Fantastic job team! Keep up the good work!! Learn how to contact our Little Rock store on our webpage.
Do you need a different Metal Mart location? We have 44 stores across 5 states to serve all your metal needs!
WE ARE OPEN!
March turned out much different that anyone could have anticipated. With growing concern about COVID19, our stores and customers have done an incredible job adapting to our new procedures. Before the show rooms closed, our employees were tasked with cleaning and sanitizing their entire stores, warehouses, shops, and equipment from top to bottom, at least three times per day. We also implemented an optional Curb Side Service for customers to utilize. Shortly after, to keep everyone as safe and healthy as possible, our store fronts and offices closed completely.
This created a whole new set of challenges for our locations. How can we still serve our customers needs without putting anyone at risk? How can we get our customers loaded quickly and efficiently with social distancing? How can we keep our customers happy with less than optimal service abilities?
Our locations have done their best to utilize their resources in a way that best benefits our customers while attempting to keep everything running as smoothly as possible.
Many stores opened up side windows to provide walk up service at a distance. Other locations rely completely on customers staying in their vehicles to be assisted from a sales associate standing outside. Some locations have convenient tables set outside, or even in a corner of their warehouse.
Because of all the changes, we understand that everyone is struggling to adjust. We should all do our part during this time, including limiting contact as much as possible. However, Metal Mart is considered an essential business, and as such, we will continue to stay open to serve all your metal needs, as best (and safely) as possible during this time!
A huge thank you to our customers for your continued support, and our teams for your hard work and dedication to everyone's health and safety!
Happy Easter!
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